Reviews
Mr. Chacha Hatcher
Rick Nicely was very professional. He stayed in touch me every step of the way while my van was worked on. He will always be the guy I call for any questions.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Chacha, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota Thornton Road! Feel free to stop by if you ever need any more help.
The services was very good and Mr.
The services was very good and Mr. Antony was very easy to talk to. Good service ,good people.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Decided to take advantage of complimentary oil change
Decided to take advantage of complimentary oil change since purchasing my vehicle at a Autonation dealership. My oil was changed with the wrong viscosity. Discovered I now have a oil leak and the oil filter wasn't changed. I was hoping that this dealership would be a viable option for minor maintenance service. I am attempting to contact the service manager to address these issues. So far this has been a terrible experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Decided to take advantage of complimentary oil change since purchasing my vehicle at a Autonation dealership. My oil was changed with the wrong viscosity. Discovered I now have a oil leak and the oil filter wasn't changed. I was hoping that this dealership would be a viable option for minor maintenance service. I am attempting to contact the service manager to address these issues. So far this has been a terrible experience.
Reasonably busy but turnaround not to bad for oil change
Reasonably busy but turnaround not to bad for oil change and tire rotate but it was midweek
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you; we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.
Purchase of 2023 Rav4
I have been a loyal Toyota owner for the last 30 years. This was by far the easiest car buying experience I have ever had! Dietrich was the ultimate professional. He was patient with answering all my questions and was honest in everything he told me. I loved the experience and I love my new car. I would recommend him to anyone!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are pleased to hear you had such a positive experience with us, Wynne! If you ever need help, just give us a call. Happy motoring!
Autonation Survey
One complaint is the way the tech slammed my seat back in my vehicle to make room for himself - did not like this at all! Service seems to have changed over the years.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Sharon, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (770) 674-6082. We'd appreciate the chance to make your experience a positive one.
Service review
I went in for a regular service and asked them to check one of my tires because it kept deflating and they said it was fine. The next day it popped.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Denisse, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (770) 674-6082 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Great servicing
Center was very busy, but no customers seemed to be bothered by that. All staff were professional
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!
James
There was a no drama in the process at all, I drove in and spoke with a rep who toke my car. I went to eat lunch and received a call within 30 minutes telling me that the work was done. A very pleasurable experience!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi James, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
Satisfied customer
Totally satisfied with every visit. So-o-o professional. I probably buy my next vehicle there.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Lee, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.