Reviews
Write a reviewPathetic Dealer
I wish I could give a negative start rating. They are pathetic and obviously don't have a clue. I drove 2 hours to look at a truck last Saturday. I show up and a salesman cannot find it, checks with the internet guy and finds out this truck was sold on Friday. The salesman tells me that the internet guy told him he sent me an email at 3:00 on Friday about this (I had 3-4email exchanges with him prior to my driving there). I have checked all my email folders and there is no email from him telling me it was sold so I wasted 4 hours of driving, about $75 on gas and half a day wasted. On Sunday I got an email from CarFax.com, where I found the truck, telling me it was sold. On Monday I get an email from the internet guy asking me if I have any questions about it. All I can say is get a clue and quit wasting my time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Dan, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Miller Chevrolet does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact us at your earliest convenience. Sincerely, The Miller Chevrolet Team
Warning... Deceit & Pushy Salesman
I should have read reviews on this dealership before traveling several hours to buy a car from them. There was rust and dents that were NOT disclosed on their website listing of the vehicle. I still purchased because of the distance I traveled, but I was extremely disappointed with the surprise damage and received no discount for the undisclosed damage when asked. The salesman didn't seem to know much about cars and answered all my questions with classic pushy salesman answers without actually answering my questions, because he did construction his whole life, not cars. I asked both him and the finance guy what kind of testing they go through and got two complete opposite answers from, "We do a thorough test because our reputation precedes us," to "We just briefly look it over and only look into something if it's visibly leaking." So which is it? How can I trust the vehicle I'm buying from you? I was also told it only had one owner previously but the title states otherwise so again, another lie. The dealership itself was nice and the finance guy was very friendly and helpful when I hit a roadblock with financing so I appreciated him and his time. Overall I wouldn't recommend this dealership, but if you choose to go with them, ask a lot of questions and make sure you really know what you're getting.
- Customer service 3.0
- Buying process 4.0
- Quality of repair 2.0
- Overall facilities 5.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
We appreciate you taking the time to share your experience. This information was passed along to the manager and we will take steps to ensure this doesn’t happen again. We hope we can earn your business back in the future. Thank you for your feedback. Sincerely, The Miller Chevrolet Team
Awfull experience
My wife and I needed a car. Buying a car can be stressful and takes a tremendous amount of time. We found a car at Miller's Chevrolet and decided this was the car. Thinking that Miller's was a professional place was absolutely wrong. The finance guy was horrible. He decided that it was okay to tell a embarrassing sexual joke. Why? Why would anyone think that was okay on any level. We needed to bring the car back a week later and promises were not kept. Called the salesman and his response was " I can't do everything "! The service department was absolutely great and to think that they would be blamed is just terrible. We will never shop there again and we certainly have been sharing with our friends the type of dealership Miller's is.
- Customer service 5.0
- Buying process 3.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Nick, we are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Miller Chevrolet Team
There are reputable car dealers, this is NOT one of them....
There are reputable car dealers, this is NOT one of them. Run far, far away from Miller Chevrolet! They submitted my loan application for the total amount of the sale, they stole my down-payment of $ 6,000 and then they stole my trade in for $1,500. When I tried to talk to them about the missing money, they submitted a second loan value on my credit report without removing the first one. So now they claim that I owe $ 40,182 on a car that was listed for $ 18,999 on their lot. They have damaged my good credit and so far I have been trying to repair their damage for 42 days. These people are crooks, there are reputable car dealers out there, Miller Chevrolet of Rogers is a SCAM. Run far, far, away from Miller Chevrolet! Horrible place and horrible treatment. Do not give them any personal information, they will RUIN your good credit. Go to a real car dealer, they do not need to do business this way.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
My husband and I had a GREAT car buying experience! We...
My husband and I had a GREAT car buying experience! We appreciated the low sales pressure and their overall willingness to just try out some cars and figure out what we were looking for. Processing the paperwork was also a breeze and very efficient. Thanks for all of your help Garrett!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Joshua Lindfors sales practices. Not trustworthy.
Joshua Lindfors tried the old bait and switch. Typical car salesman. Manager not any better. I would not trust this dealership. Shop elsewhere. Buyers beware!
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Jeff, we want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you've mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, The Miller Chevrolet Team
Brought my vehicle in for service on 10/13 for a couple...
Brought my vehicle in for service on 10/13 for a couple recalls and an oil change. Wade Hanson was wonderful to work with! Very friendly and helpful and knowledgeable. Had a couple questions/ concerns about my vehicle and he gave very thorough and honest answers. Miller is lucky to have a guy like Wade on their service team! They set me up with a loaner vehicle as I had to drop off the evening before my appointment and pick up the next day after work. I left my garage door opener remote in the loaner vehicle. By the time I realized it I couldn't make it back by the time they closed, so I called and they assured me they will get it and it would be at the customer service desk when I could make it back to get it and they came through in that promise. I will definitely be back the next time my vehicle needs service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sales/Online team misrepresent inventory
Set up appointment to look at a truck on next day and was told truck was still in inventory at several follow ups before heading over to lot (30 miles away). Arrived at the dealership to hear the truck sold in the the morning. First thought was why did they tell me 40 minutes earlier that it was still available. Then as i talked with the sales team i realized they just wanted me to waste time driving over to try and get me to look at other trucks. Bate & Switch!!! Telling all my friends to stay away and not trust their online inventory as three days later the truck is still on several websites including their online site.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Steer clear of Miller Chevrolet.
I went there for years for service. Bought my first vehicle from them and afterwards they treated me like a crook. Ken Dube, the salesman is dishonest and a moron.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
G, we appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact us at your earliest convenience. Sincerely, The Miller Chevrolet Team
Great Salesman
I had a great experience shopping for a new car at Miller Chevrolet. The Salesman (Ken) was great and made the process easy. I would. Come back here for my next vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Miller Chevrolet. Thank you so much for your business and please let us know if there's anything else we can do for you. Sincerely, The Miller Chevrolet Team
