Tracy Chevrolet

Went to Tracy Chevrolet was offered 32k for my trade in. I wanted 33k but we agreed upon 32k. My trade in was a brand new 2021 Ford Ranger Stx 4x4 Supercrew with only 67xx miles. When I started talking to them about if I could negotiate the price on the truck I wanted since it had been duct taped where a decal was to hide a crack on the front fender, had the antenna taken apparently by a employee because he liked it (was a bullet antenna I was told) had been poorly cleaned I opened a compartment and it had what seemed to be wood shavings everywhere in the carpet and had some other issues on top of that I was told they would no longer give me the agreed upon 32k and stated they can only give me 31k. I wasn’t to happy but I did like the truck as it was much bigger for my family I asked if I could maybe borrow it for a day which past dealers have done for me and I’ve purchased every vehicle I’ve borrowed they said no and the manager stayed in his office the entire time with the salesman as the middle man relaying messages. I understand managers are busy but to not give me a reason on why I can’t borrow it just to make sure it’s the right truck especially backing out of the 32k they originally offered me isn’t right if it was a legit reason I would understand I’m a reasonable person for the most part. I would stay far away from this dealer as they do not take pride in there trade ins as far as cleaning or making sure it has the little things like the antenna. When I got into the vehicle it was on the only radio station that came in clear without it so I’m assuming they knew it was missing. If they are to lazy to do the little things who know what else they are skipping on like oil changes etc. Also this truck had supposedly gone through a 125 point inspection according to the dealers website.

Tracy Chevrolet never disappoint specially the service department. Their staff are very professional and knowledgeable. Look for Javier for any service needs on your car.

Great customer service. Do what they can to keep the customer satisfied and happy. John is awesome! I won't go anywhere else than Tracy Chevrolet.

Quality reasonable service in the time of need during the covid crisis. I appreciate the dealership and essential workers at this business location remaining open to assist and service my car. Thank you for your service our in the community .

Todd once again took great care of my Truck. Thank you Todd. I have never had a bad experience with the service department at Tracy Chevy, I would highly recommend them to everyone.

Great service, no pressure really helpful sales man and finance department. Kevin went out of his way to bring the car to me for a test dive not once but twice. Finance glitch by my credit union was worked out the next day because of the finance guy. For car shopping an unexpected positive experience.

15000 mile service. Friendly service writers and partsdepartment. Installed the free on Starr as well.

They had excellent service there I would recommend my friends to definitely make their vehicle purchases at this dealership had a good time going through the process of making a purchase great people great attitude look forward to doing business in the future

was ok I like the truck not sure about the rest we'll have to see

I got both my Buick and Cadillac serviced. John answered all my questions with a lot of patience and everyone contributed to a great experience!!!