AutoNation Ford Gulf Freeway

Very friendly staff and quick in and out service staff

It was my first time buying at AutoNation Ford but my experience was GREAT!!! I will DEFINITELY recommend to a friend. My sales guy, Sal, was super nice & awesome… he helped me out with my purchase & took the time to show me all the features on my new 2021 EXPLORER XLT! And my finance guy was amazing as well! Thank you AutoNation Ford!!

Jose, condescending, arrogant and lack of professionalism. Needs training with customer service. Lacks the understanding that he is there to serve.

Regarding my experience at AutoNation Ford service department, I’ll try to keep it as short as possible and apologize for the rant. I had such a good experience with Sales, and this has completely ruined my opinion of this dealership. This was by far the best example of POOR CUSTOMER SERVICE I have ever seen. I have attempted on multiple occasions to have a manager contact me BEFORE I wrote my review—I can’t count the number of times I called with no one even answering the phone. The voicemail for the service department goes to what sounds like a staff member named Chase and is not a voicemail for the service department. I tried to get an operator and the menu loops back to the beginning. I even asked the nice lady that called regarding my experience to have a manager call me which has not happened. Per their request by the multiple emails I have received, I will post this on all platforms for which they have themselves requested. My car was unavailable to me for 21 days for an oil change, diagnostic for a rattling noise, and a replacement of a trim piece. 21 days! I understand waiting on parts is out of their control. What WAS in their control was to communicate those delays in getting a part for which they failed miserably. The only communication I had was when I called them and the day it was ready. Messages left for my advisor were not returned. My only positive interaction was with someone named Krystal calling me back after I called to check status from my advisor. Fortunately I work remotely, however, I had a time sensitive piece of equipment that I needed to drive to facility to pick up and had to spend >$100 to Uber to and from. I DO NOT plan to use this service department ever again. I DO NOT recommend this service department to anyone. Maybe this review will finally get the attention of a manger, and I’ll hear back from them. Based on what I’ve seen so far, I won’t be holding my breath waiting on that.

As soon I walked in ask me if needed any help was very helpful we my repair. Time was on point for work being done that day .

In the beginning I was having problem with the truck that I bought and I was very disappointed.. at the end everybody came together and help me get a new truck and I'm very very satisfied thank you very much TO Y'A

Poor service. Took my truck for excessive shaking when hitting a bump on the freeway. Defective part was replaced under warranty but I was told I would need to have an alignment and wheel balance at my expense. The defective part was the issue that caused the truck to be out alignment. Why spend 70K on a truck just to have to take it in for warranty work with under 35K miles. Also paid for a full service oil change with tire rotation and the tires weren’t even rotated. Wouldn’t take my vehicle back.

Had oil changed on my Ford F-150 it took almost 2 hours with appointment. Oil change should not take that long with appointment. Ever time I use them for a oil change I have to repair the cover that has to be removed for oil change it is either not connected back correctly or is bent ripped. I also ask about tire replacement using Ford website and getting a quote. Service desk at dealership did not know how to do that. All they want to do is use Autonation tire quotes. Which were a lot higher price.

I had experience Autonation, The sale person was polite and honest with me and finance person was polite and i got a good interest rate on the new truck. thank you

Great customer service, Valerie was very welcoming and humorous. She was very detailed with the services that were performed on my vehicle that day and checkout was smooth.