Reviews
The service department gave me a great first impression
The service department gave me a great first impression with their professionalism and communication from start to finish. Thanks Omar.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
I went in for routine maintenance and the service was
I went in for routine maintenance and the service was quick and the service rep was very help and kept be abreast of the status of my car!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Automation people are very helpful and their follow up is
Automation people are very helpful and their follow up is impressive and they will give us best quotation based on your budget. Manager and associates are good people.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Venu, we set high expectations for ourselves, so it’s gratifying to hear you had a great experience with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
Survey
Omar was great. He help us and he call us and explain everything. He is responsible with his job.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Feedback
Quick maintenance and great service from Alex and team. Will be back for future issues.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jose, thank you for taking the time to leave a review for us at AutoNation Ford Gulf Freeway. We're happy we could meet your expectations! If you need more help, our team is available to talk -- safe travels!
Mikayla, service advisor took great care of me and got me
Mikayla, service advisor took great care of me and got me out of service when she said she would! I was pleased.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Chuck, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
Very nice facility with friendly staff They have a
Very nice facility with friendly staff They have a large selection of vehicles Very organized in their processes
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
Omar was very helpful along with the rest of the staff
Omar was very helpful along with the rest of the staff that I was in contact with.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
Paul Jones was great to work with.
Paul Jones was great to work with. He went above to help us with our purchase. My husband and I both would highly recommend Mr. Jones at Auto Nation Ford!!
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- Quality of repair —
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Hello Becky, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Charged 3K over MSRP.
Charged 3K over MSRP. Finance department lied and told us we needed windshield insurance due to sensors in our windshield making it cost prohibitive to replace, found out there are no sensors and cannot refund this charge (over $1K). Overcharged on warranty and gap insurance after looking into other Ford dealership programs ($6K). Tried to have the sale re-written per my financial instituions recommendation but they would not and said I will have to wait 4-6 weeks until everything processes before any changes can be made. This will surely mean I will not get everything that is due back to me. They lied and stole from me and my family. Charges not agreed to initially are on the final bill. After hours of waiting you are ready to leave and they rely on this to steal more from you. I signed once and the finance officer applied this signature to everything else electronically.
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (713) 489-2089 to discuss what we can do to help.