Reviews
Paul Jones and Autonation lost our personalized license
Paul Jones and Autonation lost our personalized license plates!!!! We bought a new car from Paul Jones and when we left the dealership, they were still on our other truck. The dealership takes cars of the transfer then they call. We can then pick them up or they can send them. They called and said they were sending and the only thing that came to our house was a photo copy of the plates. We called 3-5 times without a return call and then Paul Jones finally said, you took them! We mentioned, how did YOU get the photo of the plates, no answer. So we called the manager Saul and he said they are lost and we can't find them. You will need to go take care of the loss and get new ones. THEY WERE STOLEN! I would never buy another car from them at all.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford Gulf Freeway take our reviews very seriously. Please call our General Manager at (713) 489-2089 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Great place to take your car to get it fixed and
Great place to take your car to get it fixed and wonderful people to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Wonderful employee’s
Alex was a very good advisor will come back again to get
Alex was a very good advisor will come back again to get my service with him.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very good advisors.
Adrian Service Tech was very nice and helpful I will
Adrian Service Tech was very nice and helpful I will always schedule my maintenance for my vehicle with Adrian
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
My service advisor was amazing and he took really good
My service advisor was amazing and he took really good care of me. Thank you for the amazing experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Very professional,answered all my questions and kept me
Very professional,answered all my questions and kept me updated on the progress of my car
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
From the first and to my most current service, automation
From the first and to my most current service, automation has never disappointed. Excellent work.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
We took our Ford Escape in for a dealer recall.
We took our Ford Escape in for a dealer recall. We received great customer service from Alex.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
The dealership in a whole was amazing and the work is
The dealership in a whole was amazing and the work is always done correctly. BUT I worked with Jose a service advisor that I had to say made my experience with the dealership very difficult. He not ONCE called me in regards to my vehicle, I had to be the one to call several times before anyone would pick up the phone. I had to be the one that texted him, but he never responded to any of those text messages. It took me calling the main number to the dealership to get transferred to the service manager to get any kind of update. So would I go back to this dealership yes, would I stay 100 feet away from working with Jose YES. Poor customer service on his end!
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are deeply disappointed by your experience at AutoNation Ford Gulf Freeway. If you would be willing to give us another chance in the future, please reach out to our General Manager at (713) 489-2089. We would appreciate the chance to turn your experience around.
Excellent experience.
Excellent experience. Bought 2 back to back F-150’s from the dealership with ease.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!