Mercedes-Benz of Houston North

⭐Five Star Service!⭐ After experiencing a flat tire, the service department immediately arranged for a tow truck to pick up my vehicle and transport it to the dealership. The towing company also provided exceptional service by arriving promptly, handling my vehicle with great care, and ensuring it was delivered safely to the dealership. Because I reported my flat tire toward the end of the day, my vehicle didn't arrive at the dealership until near closing time, so I completely understood that it was too late to begin repairs that evening. However, first thing the next morning, the service team repaired my vehicle, kept me updated throughout the entire process, and even took the time to perform a complimentary multi-point inspection of my vehicle, including checking the brakes, fluids, and tires. When my service advisor informed me that my vehicle was ready, I explained that I had no transportation to pick up my vehicle. Without hesitation, he personally delivered my vehicle to my home. That level of customer service and genuine care truly exceeded my expectations. I sincerely appreciate the professionalism, prompt communication, attention to detail, and exceptional customer service shown by everyone involved. Thank you for making a stressful situation so easy. I highly recommend Mercedes-Benz of Houston North for their outstanding service and commitment to their customers.

Izaiah Preston is my Service Advisor and he is fabulous. Goes out of his way to take care of me and my car. Knowledgeable, explains the service to be done at my level, calm, and so very polite. Jason Fleeks is a super person and great at all he does to lead the team of Advisors. He was my Service Advisor before Izaiah and I am spoiled by them both. I had an AT service on a 10-year old C300 with over 103k miles and original brakes. Finally had rear brakes serviced today too. Front brakes still have a ways to go. Great car. Great service. Love my Mercedes and Mercedes Benz of Houston North.

The service was excellent. The service person explained my options as to what needs to be done immediately.

William provided truly outstanding service. He was professional, communicative, and kept me updated throughout the entire maintenance process. He made sure my vehicle was serviced efficiently and explained the work clearly. I highly recommend William and the Mercedes-Benz service team!

The overall experience was cool. The people are super friendly, helpful, and pleasant. My dealer, Brian, was great. I'm still waiting on my Texas Roadhouse lunch tho, Brian, for having to keep coming back up there aaand resigning papers. Y'all know y'all owe me. Otherwise, love them lol

The overall experience was cool. The people are super friendly, helpful, and pleasant. My dealer, Brian, was great. I'm still waiting on my Texas Roadhouse lunch tho, Brian, for having to keep coming back up there aaand resigning papers. Y'all know y'all owe me. Otherwise, love them lol

Everyone from Mr. Lee to Teresa to the concierge that opened my door for me, extended that, Mercedes Benz welcome, like family. This is why I own a MB, the quality of care not only to my vehicle, but the beyond courtesy I am afforded everytime I step into a Mercedes Benz dealership. …and the open goodies kitchen! JK 🤣 Red carpet service throughout!

Worst experience ever. The appraisal guy had a terible attitude and as matter of fact he said things about my car which weren't corect. i had the options with me and Mr. know everything didn't want to see it. Anyway i was there in order to buy 2 cars and over 4 hours wated time. Never again

Mercedes-Benz Houston North, has great customer service. I highly recommend the service department to anyone needing to take their vehicle for maintenance.

The best Mercedes Benz Service and Care in North Houston TX. Very caring, knowledgeable, and timely service. Top Notch Customer Service. I would highly recommend!