Superstition Springs Lexus

This was my first time purchasing a Lexus. I went in wanting a Lexus IS350 and walked out with a Lexus NX 350. John was very responsive, knowledgeable, and understanding. He answered all my questions. Tried to find me my perfect car in different states. He made the whole experience/ process less stressful and smooth. Highly recommend working with John.

Michael explained all the details of the new auto during the test drive as well as after purchase which was very helpful.

I had an excellent experience working with Michael Wu at Superstition Springs Lexus. Michael was professional, extremely helpful, and very informative throughout the entire process. He went above and beyond to simplify and expedite my purchase, making everything smooth and stress-free. His exceptional customer service truly stood out — he answered every question clearly and made sure I felt confident about my decision. I would highly recommend Michael Wu to my family and friends, and I’ll definitely return to Superstition Springs Lexus for future purchases.

Service has always been great at this dealer, and we have purchased two new cars here due to their record of outstanding vehicle service. Special thanks to Myron Lyons who has gone above and beyond to help us recently when our battery died suddenly. He sent a super friendly tech right away to jump the battery, and the tech then followed us back to the dealer where diagnostics were performed quickly. The battery was quickly replaced, and Myron had us on our way! Thank you, Myron, your efforts are greatly appreciated and is a primary reason we have remained faithful to Lexus for over 25 years!

First of all, I would like to say that I’ve been a member of the Toyota family for 25 years. I just purchased a 2025 Lexus at this dealership. After one month of ownership, I brought my Lexus into the dealership in order to have a clear protective bra placed on the front bumper and the mirrors. I had to devote six hours of my own time driving back-and-forth to the dealership. After 5 attempts, they failed to complete the job correctly. The film was peeling back on my mirrors In addition, when I picked up my car after the 5th attempt, there were deep scratches on the paint surrounding my mirror. Hence, the dealership also damaged my car. When I picked up the car on the 5th attempt the sales manager Karl informed me that Lexus will never be able to make me happy. In my opinion. he was also using intimidation tactics so that I would accept the poor work and not point out any further problems in the future. The situation is that I paid over $700 to have the film placed on the mirrors and bumper which was not done properly. I also have deep scratches on my mirror, which will need repainted. As a beloved Lexus owner, I will not allow this dealership to touch your car when it comes to bodywork. I also found the professionalism to be based on fear and intimidation. As a Christian, I should have known better than to do business at a dealership, which has the word “superstitious” in its title. I will be taking my Lexus to another dealership for my service needs and also when I purchased another Lexus in the future.

Had a great experience with Michael. Our on line interaction with Mayra got us over to visit Superstition Lexus first.

I have purchased Lexus vehicles in Canada and the United States ever since I saw the first Lexus add in Scientific American. I have purchase Lexus vehicles on the East Coast and West Coast. I just met the most authentic sales team I have met in my travels right here in Superstition Springs AZ. I had just had a sales representative at another dealer in Scottsdale sell a vehicle out from under me by going back on a written promise. I checked with the dealership in Superstition Springs. This dealership got me into the same vehicle I lost out on, 4 days after the other sales group cut my legs out from under me. During the whole processes the dealership in Superstition knew nothing about the previous situation. This dealership did not have all the bells and whistle of the first dealership showroom I went too. The bells and whistles at this dealership were their people at the Superstition. I am an old country boy who got lucky in life and what I found out is that good people always beat out glitz and glamor of a pretty show room. Superstition is a winner dealership. Even though it is an extra 1/2 hour from my current dealership, they won my business. If your looking for a Lexus, I would say, drive an extra mile or two and get to know what real services is like.

One positive review just isn’t enough. I stopped by Superstition Springs Lexus Service thinking I needed a whole new key—turns out, it was just a dead battery (rookie mistake!). I was expecting to pay for a replacement or reprogramming, but Bernice in the service department not only swapped out the battery for free, she also came outside with me to make sure the key worked and the car responded properly. That kind of service is rare—friendly, helpful, and truly above and beyond. I’ve owned other cars and visited other dealerships, and nothing compares to the level of care and professionalism Lexus provides. I’m incredibly grateful for the team at Superstition Springs, especially Bernice. She reminded me why I’m proud to be a Lexus owner. Thank you for your kindness and outstanding customer service!

One positive review just isn’t enough. I stopped by Superstition Springs Lexus Service thinking I needed a whole new key—turns out, it was just a dead battery (rookie mistake!). I was expecting to pay for a replacement or reprogramming, but Bernice in the service department not only swapped out the battery for free, she also came outside with me to make sure the key worked and the car responded properly. That kind of service is rare—friendly, helpful, and truly above and beyond. I’ve owned other cars and visited other dealerships, and nothing compares to the level of care and professionalism Lexus provides. I’m incredibly grateful for the team at Superstition Springs, especially Bernice. She reminded me why I’m proud to be a Lexus owner. Thank you for your kindness and outstanding customer service!

Helpful staff, great service, helped resolved and addressed an issue post pirchsse quickly and efficiently.