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West Herr Jeep

(439 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–6:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–5:00pm 8:00am–1:00pm
Sunday Closed Closed
2026 consumer dealer award
View 1 awards
2026 consumer dealer award

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Reviews

(439 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Jeep from DealerRater.

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Cal, Liza, and Nolan all took great care of me and made me feel like I was a part of the family and their only customer. I’ve had very poor car buying experiences with other dealers in the past but West Herr now has a customer for life.

Cal, Liza, and Nolan all took great care of me and made me feel like I was a part of the family and their only customer. I’ve had very poor car buying experiences with other dealers in the past but West Herr now has a customer for life.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great dealership professional staff outstanding maintenance crew. Everyone knew what they were doing and what had to be done.

Great dealership professional staff outstanding maintenance crew. Everyone knew what they were doing and what had to be done.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Brought in one of our Vehicles to West Herr Jeep for service . Brooke was the Service Writer . She followed thru and made sure the car was checked over and the service was performed . She and the Service Dept did a great job.

Brought in one of our Vehicles to West Herr Jeep for service . Brooke was the Service Writer . She followed thru and made sure the car was checked over and the service was performed . She and the Service Dept did a great job.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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West Herr Chrysler Jeep completed the NYState safety inspection of my 2025 Jeep Wrangler in a prompt, courteous and professional manner…..,excellent!

West Herr Chrysler Jeep completed the NYState safety inspection of my 2025 Jeep Wrangler in a prompt, courteous and professional manner…..,excellent!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Third car My family has bought from West Herr. Very good car buying experience. Will use them again.

Third car My family has bought from West Herr. Very good car buying experience. Will use them again.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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The west Herr service team took their time diagnosing and repairing my truck. They answered all my questions. They did a great job- which is hard to find sometimes with other dealerships.

The west Herr service team took their time diagnosing and repairing my truck. They answered all my questions. They did a great job- which is hard to find sometimes with other dealerships.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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I've been going to West Herr for quite a while now but David he has great customer service. He was very helpful and made my experience great.

I've been going to West Herr for quite a while now but David he has great customer service. He was very helpful and made my experience great.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent friendly service. Always go to West Herr for my automotive service and purchasing needs.

Excellent friendly service. Always go to West Herr for my automotive service and purchasing needs.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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The service dept personnel did an excellent job installing the accessories on my 2025 Jeep Wrangler! Excellent!

The service dept personnel did an excellent job installing the accessories on my 2025 Jeep Wrangler! Excellent!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Brendon was easy and fun to work with.. I recommend him. Great experience. Thank you

Brendon was easy and fun to work with.. I recommend him. Great experience. Thank you

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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