Hardin Honda

Just a head up Honda United States is the Worst customer service… I do not recommend investing in Honda or its “team” of disrespectful managers, unqualified technicians and poor customer service and staff. After 5 failed repairs in 4 different dealerships from CA, UT, and NV on my cars AC, this week I only had to call “25 times” in one day to the Hardin UNHELPFUL Honda group who by the way took pride in calling me a xxxxx telling me to “go away” They even tried to claim calling and asking for help was a terroristic threat so BEWARE buyers…. Then they spent two minutes, looking at my car and said that I would have to pay to fix their errors even though my car is under warranty they made it clear that somebody has to pay them for them to do any kind of work, even though Honda is responsible someone has to pay these men to sit around and call their customers xxxxxxx…and hang up on them. Robert, the sales and service manager of “35” years asked if I’d be interested in getting another Honda after all this….. I would definitely NOT recommend doing business with Honda’s personnel or work ethics after dealing with them for 4 years. They clearly Do not care about their faulty, workmanship or your health, They only care about their paycheck. In fact Eric wanted to remind me that respect is earned not given Maybe Eric needs a reminder that a paycheck is earned not given. The sales manager decided to make a bet with me that Honda would not fix their problems. He told me he would bet anything I wanted. I told him let’s be your job, but they didn’t want to take that bet… Honda you definitely need to change all of your marketing You are definitely not helpful men and women nor are you respectful. You have not earned my respect Nor would I ever recommend anyone investing in your team of employees. Sincerely, the customer you called a xxxxx.

I received the worst service of my life — both in terms of the maintenance work and the treatment from the staff — including Service Agent Juan Ayala and Service Manager Alfredo Mejia at Hardin Honda. I own a 2019 Honda Accord Sport. On July 28, 2025, I dropped my car off at the Hardin Honda dealership service center around 7:45 AM to replace the evaporator. This repair requires removing and reinstalling the entire dashboard. I specifically chose the dealership so the dashboard would be reassembled to factory standards, and I paid $2,080 for the work. The part itself only costs a few hundred dollars — most of what I paid was for the labor involved in disassembling and reinstalling the dashboard. When I picked up my car at around 5:00 PM the same day, I immediately noticed the dashboard was not properly installed. There was a large gap between the dashboard and the windshield, and similar misalignments in other areas. I pointed this out to Juan Ayala. At first, he dismissed my concern, claiming “Honda builds their dashboards like that.” I was certain this was not true, so I compared my car with other Honda Accords at the dealership. After seeing the difference, Juan admitted there was indeed an excessive gap and told me to bring the car back the next day so they could fix it. On July 29, 2025, I returned with my car. Later that day, Juan informed me that they were unable to fix the issue. When I went back to inspect it myself, I found nothing had improved — the gaps were exactly the same. After arguing with Juan for several minutes, he finally gave me the contact information for the service manager, Alfredo Mejia. On July 30, 2025, I spoke with Alfredo. He was dismissive and unhelpful, stating outright that they could not fix the problem. I explained the amount I paid, what I expected, and why this level of workmanship was unacceptable, but he showed no concern or willingness to resolve it. This dealership provides terrible workmanship and customer service. The dashboard reassembly looks worse than what I would expect from a cheap mechanic shop, let alone a Honda dealership. If you care about your car and expect quality service, do not go to this dealership.

I received the worst service of my life — both in terms of the maintenance work and the treatment from the staff — including Service Agent Juan Ayala and Service Manager Alfredo Mejia at Hardin Honda. I own a 2019 Honda Accord Sport. On July 28, 2025, I dropped my car off at the Hardin Honda dealership service center around 7:45 AM to replace the evaporator. This repair requires removing and reinstalling the entire dashboard. I specifically chose the dealership so the dashboard would be reassembled to factory standards, and I paid $2,056.88 for the work. The part itself only costs a few hundred dollars — most of what I paid was for the labor involved in disassembling and reinstalling the dashboard. When I picked up my car at around 5:00 PM the same day, I immediately noticed the dashboard was not properly installed. There was a large gap between the dashboard and the windshield, and similar misalignments in other areas. I pointed this out to Juan Ayala. At first, he dismissed my concern, claiming “Honda builds their dashboards like that.” I was certain this was not true, so I compared my car with other Honda Accords at the dealership. After seeing the difference, Juan admitted there was indeed an excessive gap and told me to bring the car back the next day so they could fix it. On July 29, 2025, I returned with my car. Later that day, Juan informed me that they were unable to fix the issue. When I went back to inspect it myself, I found nothing had improved — the gaps were exactly the same. After arguing with Juan for several minutes, he finally gave me the contact information for the service manager, Alfredo Mejia. On July 30, 2025, I spoke with Alfredo. He was dismissive and unhelpful, stating outright that they could not fix the problem. I explained the amount I paid, what I expected, and why this level of workmanship was unacceptable, but he showed no concern or willingness to resolve it. This dealership provides terrible workmanship and customer service. The dashboard reassembly looks worse than what I would expect from a cheap mechanic shop, let alone a Honda dealership. If you care about your car and expect quality service, do not go to this dealership.

Angel Collazo, customer service was GREAT! Made the process very easy and was very welcoming to me and my family. Overall 10/10 customer service from Angel Collazo. Got me right with the 2025 Honda Civic! 🔥💯

Erickson helped me with our Honda crv purchase he is excellent, very hardworking and really help me get the best deal. Highly recommend this dealership because of Erickson! Make sure to go look for him he is the best there!

Erickson is AWESOME!!!!!!!!!! Best dealership in the western empire!!!! I want to have Ericsson’s baby!!!!

I recently purchased a brand new Honda CR-V from Erickson, and I couldn’t be happier with the experience. From start to finish, the process was smooth, professional, and stress-free. The sales staff was knowledgeable without being pushy, taking the time to answer all my questions and walk me through various trim levels and features. Overall, I’d definitely recommend Erickson if you’re in the market for a new vehicle. Their customer service and professionalism really stood out. 11/10. His energy is amazing!

I would like to shout out Juan Ayala. Thank you so much for your help and taking the time to explain things. Very professional and helpful thank you again Juan!

Erickson helped me out a couple weeks ago and he could not have been kinder and more understanding. I never felt pressured and he was very knowledgable. I felt very at ease. I could tell the Hardin dealership is very family oriented and will be absolutely recommending my family and friends to come here.

Bought a car from here with the help of Zyrus. He was very professional and straight to the point, not like these other dealerships that waste your time. Thank you Zyrus and Hardin Honda for a great experience! I recommend this place!