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Summary: This place has gone downhill, go to a different Honda dealer. Sales: 0/5 Service: 0/5 Financial: 1/5 ----------------------------------------------------------------------... Explanation: My last lease on 2017 EX-L Honda Odyssey, which I also got from Hardin Honda back in 2017, was up during COVID, so I ended up having to come in and get a new lease. I already did my research and knew what my price point and new lease would be, so I thought I would be in and out within a couple hours... Nope, with COVID and people dragging feet as per usual, the whole ordeal took 4 hours. I saw a promo online a while back for a 2020 EX-L Honda Pilot for 3299 279/mo (FWD) or 299/mo (AWD) excluding tax/title/license for existing Honda owners. The salesmen here will try to scam you. I was "offered" 3000 down and $487/mo for the FWD. I told them that that was a joke. Even compared to my last lease, that was bogus. So after maybe an hour or 2 of ridiculous price haggling, we verbally "agreed" on 3250 and 35 payments of 286/mo. I wait around due to the COVID restrictions for about 30-45 minutes before getting called into wrapping up the paperwork. I go in and surprise surprise... they bumped up the payments on the paperwork to 290/mo. In the long run, it's less than $200, but on principal, you DON'T change the price you "agreed upon". I was pretty much ready to leave, but ended up getting the lease for $3250 300/mo (incl. tax/title/license). ---------------------------------------------------------------------- Fast forward a couple weeks, I noticed a huge scratch on the center passenger window that looked to be a manufacturing defect. I didn't catch it because the damage was on the inside and looked like a water stain from the outside, so I tried to book an appointment to have it checked out. I called, they said that I didn't have to book an appointment, and so I dropped by on Monday. I went to the service department, they said to check with Sales who sold the vehicle to me and I eventually got to the Internet Salesman, Matthew, and he said he would take care of me. We inspected it and he speculated it might've been missing some coat or something, so he'd call the window guy to swing by and fix up my vehicle. Feeling reassured they got this, I left only to be notified about 15 minutes later to come back to talk to the service department AGAIN. So I drove back and the service center took some pictures and said they'd contact me on Tuesday. That was 2 weeks ago and I still haven't heard back from them. They don't even provide updates unless you ask for it! ---------------------------------------------------------------------- Thoughts: As a lifelong fan of Hondas over Toyotas, I can strongly say Hardin Honda will change your mind. I am absolutely horrified at the level of service, honesty, and responsibility that this place offers. This place definitely went downhill since my previous lease 3 years ago. Next time I'm looking for a car, you can be sure I'm DEFINITELY not going to Hardin Honda to buy a Honda.
Sales team is quick. I like that they don't leave you wandering around the sales lot forever, they approach you VERY quickly and help you with your questions.... I felt as though sales rep was trying to help me make the most informed decision as possible.
Lamora, thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service an...d will be happy to hear that you left Hardin Honda satisfied. We are very appreciative of your 5-star review and recommendation. We appreciate you trusting us with your car buying needs and we hope you enjoy your new vehicle! Regards, Bob Beck, General Sales Manager firstname.lastname@example.org
I always have a great experience at Hardin Honda. Every time I go in, I feel welcomed, informed and the service advisors are courteous.
Thank you for reaching out Marissa! Our service department works hard day in and day out to provide the best results for our customers! I will persona...lly share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Regards, Hardin Honda Service Team (714) 533-1466
I drive and test a HRV AWD, after whole evening agree on price finish all finance paper worh cost us about 4 hours. ready to drive car home . They give... me different car not AWD, but FWD ( i did not test drive this car). Tell them that this is the wrong car also when i do paper work they ask me to sign that i did test drive the car. he try to return my deposit but machine does not work , will have to wait until tomorrow afternoon if i can get my downpayment back.
We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us.... Please contact us directly at your earliest convenience. Thank you! Regards, Bob Beck, General Sales Manager email@example.com
The entire experience was perfect. All my needs were taken care of and I have zero complaints. Ray and Iman treated me like I was family and I couldn’t... be more grateful.
Arya, we are so glad we could take care of all of your needs at Hardin Honda. Thank you for giving this feedback; we will be sure to share it with the... team! Regards, Bob Beck, General Sales Manager firstname.lastname@example.org
Kari was so great! Patient and understanding to me having two little girls who were fussy. She was awesome! Great customer service.
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are... any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Regards, Hardin Honda Service Team (714) 533-1466
Ronnie showed us all the features and benefits on our civic. Most sales guys skip this. He had us sold on the test drive. Thank you so much.
Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we... can help you with anything else. Regards, Bob Beck, General Sales Manager email@example.com
Rani found us the car we liked and was very knowledgeable about the extra warranty and alarm. He made our sales go very easy and we where very happy with... our purchase. We had originally purchased our previous car at Norm Reeves and not only did they take advantage of us on price but had screwed us on the interest. We will defiantly be coming back to Hardin Honda.
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don't hesitat...e to contact me or visit us if you need anything else. Regards, Bob Beck, General Sales Manager firstname.lastname@example.org
it was a very great experience , fast and smooth , tammy is friendly and great to deal with she took care of me , very well and professional and made... it all the transactions easy and clearly .i would highly recommend anyone to buy from Hardin honda .
Tony, thank you for your kind words and congratulations on your new car! We are very happy to hear that it was a smooth process for you as we know buy...ing a car takes time out of your day. Enjoy your new car! Regards, Bob Beck, General Sales Manager email@example.com
Timeliness, through check of car. Great service.love my honda.would recommend anew Honda to family and friends.Thank you for great service.
We cannot thank you enough for your wonderful review of Hardin Honda and for your recommendation! It was a pleasure to assist you and please let us kn...ow when we can do so again! Regards, Hardin Honda Service Team (714) 533-1466