McGrath Acura of Morton Grove

I have been a loyal customer of McGrath Acura's service department in Morton Grove for over 20 years, largely due to the exceptional service provided by Paul Tran. Paul has consistently offered outstanding support, professionalism, and timely updates on my vehicle for more than 12 years. Recently, I experienced two particularly notable encounters demonstrating Paul's exceptional service. The first occurred after hitting a high curb, resulting in two blown-out tires. Stranded on the side of the road after hours and unsure of what to do, I texted Paul. To my relief, he promptly responded with clear instructions for towing my car to the dealership and assured me a loaner vehicle would be ready first thing the next morning, allowing me to get to work without further disruption. The second instance happened during this week's intense heat wave when my air conditioning failed. Paul immediately invited me to bring the car in, promptly arranged a loaner vehicle, and efficiently managed the necessary communications and repairs through my extended warranty provider. Throughout this process, Paul kept me regularly informed and ensured everything proceeded smoothly. I wholeheartedly recommend McGrath Acura of Morton Grove's service department, primarily due to the unparalleled professionalism, extensive knowledge, and exceptional customer care provided by Paul Tran.

Very helpful, followed up with us, and did a great job. Will refer them to anybody buying used cars

Mostly spoke with Michael, but everyone I spoke with was very friendly and made me feel comfortable during the process of buying my car.

We flew from Tennessee to Chicago to purchase an automobile that had been traded into the dealership. Beforehand, they were extremely helpful making sure we had all of the information about the car. Everyone was so nice. We flew into O'Hare international Airport and they picked us up and brought us to the dealership. Great experience. I highly recommend McGrath Acura of Morton Grove, Illinois.

As a real customer, I have found this establishment to be dishonest, lacking quality control and have no care for you after the sale; lack of follow through.

We purchased used BMW 3 series with sales consultant Icho Isaac from McGrath Acura of Morton Grove, IL Icho was very friendly, professional, attentive, and knowledgeable. He told us many interesting things about BMW we didn't know about. Price negotiations were straightforward, transparent and not pushy. We received very fair price. We had wonderful experience and would strongly recommend Icho Isaac and McGrath Acura as a person and place to buy a car.

Very attentive and able to answer all questions effectively. Made us feel welcome from the moment we walked in. Fair on price negotiations.

Loved Nithan! He was sweet, kind, knowledgeable and efficient! I would buy a car from him in a minute!

I purchased a used car. So pleased with the courtesy, thoroughness, accommodation, and aim for customer satisfaction. No pressure. Nithin and Sergio were professional and great to work with. I'm a happy customer!

great people and great service here ! nithin was a pleasure to work with. see you soon