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North Shore Mazda

(1,764 reviews)
Visit North Shore Mazda
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–5:00pm
Tuesday 9:00am–8:00pm 7:30am–5:00pm
Wednesday 9:00am–8:00pm 7:30am–5:00pm
Thursday 9:00am–8:00pm 7:30am–5:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
2020 state dealer award
View 9 awards
2020 state dealer award 2017 state dealer award 2016 state dealer award 2013 state dealer award
2020 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (978) 910-0147 (978) 910-0147
Used (978) 910-0145 (978) 910-0145
Service (978) 224-3045 (978) 224-3045

Reviews

(1,764 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of North Shore Mazda from DealerRater.

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Always great service!

I always like bringing my Mazda to my dealership for service. They always tell me exactly what only needs to be done, they let me know what services I might need in the future without trying to upsell me at the moment, and they are upfront with costs. Plus I love the transparency with the video they supply showing my car being serviced.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Thank you all at north shore Mazda, I havent gotten a new...

Thank you all at north shore Mazda, I havent gotten a new car in over 10 years and Duarte made it so easy! Thank you for taking the time and patience to help me. I love it and couldn't be happier.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

I recently went to North Shore Mazda looking for a...

I recently went to North Shore Mazda looking for a certain used car I found online. Duarte, a product consultant greeted me at the door and immediately made me feel heard. This dealership does an excellent job following strict covid guidelines while continuing to make me feel comfortable. Duarte was so helpful the entire process and really did everything he could to get me exactly what I was looking for. I highly recommend this Mazda dealership and product consultant for the best car buying experience you could ask for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Bought new Mazda CX5

My experience at North Shore Mazda was excellent. The negotiations went smoothly and the sales person Duarte and manager Andrew were patient and always helpful. I would recommend North Shore Mazda.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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North Shore Mazda Service

Another nice trip to North Shore Mazda. Unlike other dealerships I've been to for service, they get you in right on time and keep you informed as to how your car is doing. They even shoot a video of the service being done and email it to you to see the whole process. I have never had a dealership do this, and everyone treats me great there. I highly recommend North Shore Mazda.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Process was easier than other dealerships. I looked...

Process was easier than other dealerships. I looked around three different places in the surrounding areas including other Mazda shops and selected NS Mazda in the end using Duarte bettencourt

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great First Service Experience

Seamless experience. I made the appointment with no issues, showed up, and they took great care of my new cars' first scheduled maintenance. They even texted me a cool video of them working on my car! Everyone was masked, and I felt quite safe with the Covid measures in place.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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North Shore Mazda, Danvers, Ma. Is

I have nothing but praise for my car dealership! They are attentive to my needs and concerns since day one. I have leased my car from them and have been so happy with my car and the unequaled customer service I have received. The staff is courteous, helpful in all regards, and a pleasure to do business with. North Shore Mazda has made leasing my car a delightful experience! I look forward to working with them for all my car needs in the futSincerely, Jane Doyle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent service and work

The service and work provided was excellent. The staff called before repairs were started to go over what needs to be done. Received a follow up call mid-repairs. Excellent work done by the mechanics and the staff went above and beyond to get my car back in perfect working condition. Some repairs had been way over-due.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Dealership

I had a great experience purchasing a used vehicle from North Shore Mazda. Eric M. was very attentive and easy to work with. Prices were already great so no pressure in negotiating and very easy to finance. Overall a very pleasant experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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