Rudolph Honda

I wouldn’t even give 1 star if it didn’t make me. Their communication is absolutely horrible. I had to finally call sales just to talk to someone… they had my vehicle for over a week with zero status updates despite multiple calls and messages. I finally got this text after leave over 5 voicemails and they can’t even clearly communicate a pick up time. Plus it was a rip off. Absolutely unreal.

My husband and I arrived with a scheduled appointment and a clean, guaranteed Kelley Blue Book (KBB) Instant Cash Offer for our vehicle. From the start, the experience was highly disorganized; we were left waiting in the lobby with no designated salesperson while an online representative took our keys for an "assessment." When a salesperson finally assisted us, they showed zero interest in our preferences and made no effort to help us find a replacement vehicle. After we requested to see numbers, a sales manager came to the desk, treated us as if we were being unreasonable, and promised to run the figures. She then walked away and completely disappeared, leaving us waiting in the lobby. The salesperson eventually returned with a lowball trade offer that was thousands below our clean KBB baseline. The worst part occurred the following morning: I received an automated email from KBB stating that Rudolph Honda had manually adjusted our vehicle's profile in their system to falsely claim it had an "accident history," dropping our digital quote by over $3,000. I immediately contacted KBB Corporate, who confirmed our vehicle’s file is completely clean and that no accident history exists. We walked away without making a purchase. This dealership relied on artificial delays, disrespectful customer service, and deceptive reporting tactics to try and manipulate our vehicle's value. I highly recommend shopping elsewhere if you value transparency and honest business practices.

Bought a used vehicle from Rudolph Honda expecting the same great service I’ve had with Rudolph Chevrolet—completely different experience. They claim a “100-point inspection,” yet less than a month later I’m facing a $2,000 headlight repair. That shouldn’t happen if the inspection was actually done properly. Yes, an extended warranty was offered—but you shouldn’t have to pay extra just to feel confident the vehicle was inspected correctly. I also tried to trade in the same vehicle—the one they just sold me—and received a lowball offer. On top of that, I’ve attempted to contact the manager multiple times via email. I received one returned call, but haven’t heard back since. Salesperson Hector Ramirez was excellent, unfortunately they didnt have a vehicle a Rudolph Chevrolet—he genuinely tried to find the best option and did everything he could to help. Unfortunately, the rest of the experience did not reflect that same level of service. Between the questionable inspection, poor follow-up, and lack of accountability, this experience fell well below expectations. I would not recommend this dealership.

Our buying experience at Rudolph Honda was bittersweet. Salvador, who assisted us throughout the process, was very professional, helpful, and respectful of our time. He made the shopping experience comfortable and answered our questions thoroughly. However, things became disappointing when it came time to finalize the deal. We were informed that the 100,000-mile/7-year powertrain warranty Salvador had told us applied to the vehicle we wanted to purchase was actually not available for that vehicle, and Rudolph Honda was unable to honor that information. This misunderstanding significantly affected our decision and left us feeling frustrated at the end of what had otherwise been a positive experience. We appreciate Salvador’s professionalism, but clearer communication and honoring quoted terms would have made this a much better experience overall.

Showed them what another dealer a few hours away was offering, a 4k discount, the counter offer was a 4k discount with about 3900 dollars in add ons. Add ons worth maybe 400. They wouldn't budge. So I drove 4 hours cost me half a tank of gas .and 100 bucks for a hotel, good return on my money 4k in my pocket. It's worth the trip even an 8 hr drive is worth it. That's 4k and about 80 dollars a month in your pocket. They are decent people, and there to make money, I get it. But fair is fair.

Recall work was completed very promptly and wait time was not as long as originally expected.

The sales lady Martha was very helpful, she meet all my needs. Had a good deal.

Super thankful with the team that assisted me. They made sure everything went smoothly and got me right. Luis Ayala is the man! Thank you once again for the hospitality. Will definitely buy from them again in the future!

Service was great. The technician was curteous and answered all my questions. Your staff was very helpful in providing shuttle service.

Rick was incredible! I couldn’t have asked for a. Better person to help me… Never let him go.. I would give him 20 stars if I could!!