Flow Honda

My grandson purchased his first car, a used Honda on Saturday, February 21st and we gave him a check to help with help with his down payment. Five days later he was notified that we needed to replace our personal check with a certified check that day. (five days later) After we left the dealership they called him again to say there was a problem with his loan which was through his bank and they had signed off on five days earlier and now he need to get a loan through them a change in interest rate of 3 additional percentage points. He agreed since he really did not understand since this is the first vehicle that he has purchased on his own. My question is why did they agree to all these things and accept our personal check? Do they not train their associates to let them know they need certified checks? We have purchased 3 vehicles from them over the last few years and recommended them to several people but I do not feel that will be the case in the future since I feel that they really caused him undue stress and increased costs. It was bad enough that they were there from 4 and one half to 5 hours. If it were left to me I would have brought the vehicle back, parked it and told them to just tear up the contract to go somewhere that I could trust.

I bought a 2026 Honda CRV from Washburn. He was a great salesman. Very knowledgeable. Definitely made the experience enjoyable unlike past experiences at other dealerships.

Matt Swope did an excellent job of explaining the advantages and disadvantages of the various 2026 Honda models as well as taking us on a long test drive. He explained how the CRV was especially good at providing convenient, comfortable seating for older folks like us, which is really important. We also enjoyed learning about all of the wonderful features on the car, and we know that he helped us to get the best possible price on our car, and showed us how to take possession of the car that we wanted at the end of our upcoming travels abroad for maximum convenience. We easily set up the financing contract, and overall It was a very positive experience.

If I could put 0 stars I would. All the fears about Auto dealers Service Departments came true when I decided for once give it a try. 1- took my car for a recall service, one our after the car got there I get multiple messages, one of them offering money to buy my car for a ridiculus amount, followed by a video of my car describing all the things the car needed. Oil change, fluids change, alignment , ect.. I service my car myself so I told them do not touch the car. 2- my car developed a grinding noise on a front tire a week before and after replacing the CV axle at another shop, the noise did not dissapear, so I though what the heck let Honda fix it they know these cars... man I was wrong. After evaluation they told me the noise was fromm the transmition fluid being low, I had just replaced it 3 months ago. So I took it home checked it, it was not low, but I went and replaced it with the bes tranny fluid for my car. The noise did not change. 3- I called to get the car in I requested to focus on the wheel bering because the noise was very localized, while turning under load. Aftyer dropping the car they called me to tell me that the wheel bering was ok but the inner shaft bering was bad. They had the bering but the only seal they could find was out of state. After one phone call I located the seal at another dealer in NC 1 hour away, picked it up and brought it back, they also recommended a cv axle replacement because the new one in was not oem..... I brought the oem from my house that was perfect. a few hours later they called me the car suppose to be ready. Tested the car, the noise was still present. Took the technician to show him , he heard the noise but he recommended to change a motor mount... really. Took the car back home with $800 + less in my bank account, and was told by the service lady that her manager could not test the car anymore because it was unsafe, they thought the car was good in normal driving circumstances.

We bought a new 2025 Honda Civic. We loved the car, but a few days after purchasing it, we noticed a distinct rattle in the door. After a month, and the car spending more time at the dealership than at our house, the problem still isn’t resolved. Whenever we try to contact the dealership, nobody seems to want to answer the phone. Additionally, the person we were working with from the service department got fired, and instead of moving our work order, they close it out, so they didn’t even know they still had our vehicle.

My wife and I went Flow Honda with the intention of purchasing a Honda. CRV didn’t matter whether it was hybrid or gas.. Had a wonderful sales person Anna Howard went on a quick test drive, we returned to the dealership. Another sales person pulled ourselves person away for a short discussion. in a demeaning fashion, the other sales person belittled the young lady in front of us at this point I was trying to mind my own business, but then at a very arrogant finance manager and at that point. we knew we could no longer do business with Flow Honda of Winston-Salem. I have bought five Hondas from the dealership..

I had an outstanding experience with Flow Honda of Winston-Salem. From start to finish, they exceeded my expectations. Michael Fam went above and beyond to make everything seamless, he even brought in a Rav4 from another city just so I could test drive it. His dedication, communication, and professionalism made the entire process stress-free and smooth. Brian Washburn was equally amazing. He was kind, knowledgeable, and never pushy. He walked me through the test drives and even delivered the car to my home with a coworker. That level of care and service is rare and so appreciated. My son is beyond happy with his Honda CR-V, and I am grateful for the exceptional team at Flow Honda. I’ll be back the next time I am in the market. I highly recommend asking for Michael or Brian, they truly care about their customers.

I had an outstanding experience with Flow Honda of Winston-Salem. From start to finish, they exceeded my expectations. Michael Fam went above and beyond to make everything seamless, he even brought in a Rav4 from another city just so I could test drive it. His dedication, communication, and professionalism made the entire process stress-free and smooth. Brian Washburn was equally amazing. He was kind, knowledgeable, and never pushy. He walked me through the test drives and even delivered the car to my home with a coworker. That level of care and service is rare and so appreciated. My son is beyond happy with his Honda CR-V, and I am grateful for the exceptional team at Flow Honda. I’ll definitely be back the next time I’m in the market. I highly recommend asking for Michael or Brian, they truly care about their customers.

Matt was awesome! He got me the car I wanted with no hassle. I will be using him with my next car purchase.

Buying a car is not my favorite activity and the wrong sails person can make it unpleasant. Ted Buras was a pleasure to meet. He is personable, flexible, and informed. He helped me become thoroughly familiar with the many novel features of a new Honda, but at my own pace so that I never felt rushed, or required to conform to his agenda or routine. If a Honda is on your short list I recommend giving Ted an opportunity to help you.