Flow Honda

If I could put 0 stars I would. All the fears about Auto dealers Service Departments came true when I decided for once give it a try. 1- took my car for a recall service, one our after the car got there I get multiple messages, one of them offering money to buy my car for a ridiculus amount, followed by a video of my car describing all the things the car needed. Oil change, fluids change, alignment , ect.. I service my car myself so I told them do not touch the car. 2- my car developed a grinding noise on a front tire a week before and after replacing the CV axle at another shop, the noise did not dissapear, so I though what the heck let Honda fix it they know these cars... man I was wrong. After evaluation they told me the noise was fromm the transmition fluid being low, I had just replaced it 3 months ago. So I took it home checked it, it was not low, but I went and replaced it with the bes tranny fluid for my car. The noise did not change. 3- I called to get the car in I requested to focus on the wheel bering because the noise was very localized, while turning under load. Aftyer dropping the car they called me to tell me that the wheel bering was ok but the inner shaft bering was bad. They had the bering but the only seal they could find was out of state. After one phone call I located the seal at another dealer in NC 1 hour away, picked it up and brought it back, they also recommended a cv axle replacement because the new one in was not oem..... I brought the oem from my house that was perfect. a few hours later they called me the car suppose to be ready. Tested the car, the noise was still present. Took the technician to show him , he heard the noise but he recommended to change a motor mount... really. Took the car back home with $800 + less in my bank account, and was told by the service lady that her manager could not test the car anymore because it was unsafe, they thought the car was good in normal driving circumstances.

We bought a new 2025 Honda Civic. We loved the car, but a few days after purchasing it, we noticed a distinct rattle in the door. After a month, and the car spending more time at the dealership than at our house, the problem still isn’t resolved. Whenever we try to contact the dealership, nobody seems to want to answer the phone. Additionally, the person we were working with from the service department got fired, and instead of moving our work order, they close it out, so they didn’t even know they still had our vehicle.

My wife and I went Flow Honda with the intention of purchasing a Honda. CRV didn’t matter whether it was hybrid or gas.. Had a wonderful sales person Anna Howard went on a quick test drive, we returned to the dealership. Another sales person pulled ourselves person away for a short discussion. in a demeaning fashion, the other sales person belittled the young lady in front of us at this point I was trying to mind my own business, but then at a very arrogant finance manager and at that point. we knew we could no longer do business with Flow Honda of Winston-Salem. I have bought five Hondas from the dealership..

I had an outstanding experience with Flow Honda of Winston-Salem. From start to finish, they exceeded my expectations. Michael Fam went above and beyond to make everything seamless, he even brought in a Rav4 from another city just so I could test drive it. His dedication, communication, and professionalism made the entire process stress-free and smooth. Brian Washburn was equally amazing. He was kind, knowledgeable, and never pushy. He walked me through the test drives and even delivered the car to my home with a coworker. That level of care and service is rare and so appreciated. My son is beyond happy with his Honda CR-V, and I am grateful for the exceptional team at Flow Honda. I’ll be back the next time I am in the market. I highly recommend asking for Michael or Brian, they truly care about their customers.

I had an outstanding experience with Flow Honda of Winston-Salem. From start to finish, they exceeded my expectations. Michael Fam went above and beyond to make everything seamless, he even brought in a Rav4 from another city just so I could test drive it. His dedication, communication, and professionalism made the entire process stress-free and smooth. Brian Washburn was equally amazing. He was kind, knowledgeable, and never pushy. He walked me through the test drives and even delivered the car to my home with a coworker. That level of care and service is rare and so appreciated. My son is beyond happy with his Honda CR-V, and I am grateful for the exceptional team at Flow Honda. I’ll definitely be back the next time I’m in the market. I highly recommend asking for Michael or Brian, they truly care about their customers.

Matt was awesome! He got me the car I wanted with no hassle. I will be using him with my next car purchase.

Buying a car is not my favorite activity and the wrong sails person can make it unpleasant. Ted Buras was a pleasure to meet. He is personable, flexible, and informed. He helped me become thoroughly familiar with the many novel features of a new Honda, but at my own pace so that I never felt rushed, or required to conform to his agenda or routine. If a Honda is on your short list I recommend giving Ted an opportunity to help you.

I purchased my vehicle from Anna. She was very attentive and knowledgeable. She was able to answer all my questions and more. She made the process very easy.

LEON WILLIAMS WAS TREMENDOUSLY HELPFUL IN FINDING THE CAR AND COLOR I WANTED, HONDA HRV!

I've had multiple cars, but my experience with Honda has been particularly disappointing. Despite reporting issues, no resolution was offered. I've encountered difficulties using my tire package and extended warranty, and the dealership failed to provide pricing or explanations. Additionally, I received no instruction on using my car's features, leaving me uncomfortable and fearful while driving. Overall, I am extremely dissatisfied with Honda's customer service. The rubber around my driver's side door has had to be replaced. My parking brake does not work correctly. I have electrical issues. My tires have worn out prematurely. My ceiling is sagging. My window tint has faded. My door is falling apart. I get notifications of a brake system failure. My sensors do not work correctly. Flow and I have been playing phone tag. No solutions, little effort. The North Carolina Lemon Law, also known as the New Motor Vehicle Warranties Act (N.C.G.S. 20-351), applies to new passenger cars, pickup trucks, motorcycles, and most vans bought in North Carolina. It requires manufacturers to repair defects that affect the use, value, or safety of a new motor vehicle within the first 24 months or 24,000 miles (whichever comes first).