Reviews
I recently took my truck into Garnet Ford for multiple
I recently took my truck into Garnet Ford for multiple warning lights and diagnostic codes, and the experience was excellent from start to finish. The service representative was professional, asked detailed questions, and made sure everything was clearly documented. Throughout the process, I received several updates, which I really appreciated. I also mentioned an issue I was having with my headlights, and they made sure that was addressed as well. In the end, my extended warranty turned out to be a great investment, covering the repairs and saving me a lot of stress. Both the service team and management went above and beyond to make sure everything was handled properly. They even provided me with a loaner truck while mine was being worked on, which made a huge difference. Overall, great service and a smooth experience—I’d definitely recommend them.
I recently took my truck into Garnet Ford for multiple
I recently took my truck into Garnet Ford for multiple warning lights and diagnostic codes, and the experience was excellent from start to finish. The service representative was professional, asked detailed questions, and made sure everything was clearly documented. Throughout the process, I received several updates, which I really appreciated. I also mentioned an issue I was having with my headlights, and they made sure that was addressed as well. In the end, my extended warranty turned out to be a great investment, covering the repairs and saving me a lot of stress. Both the service team and management went above and beyond to make sure everything was handled properly. They even provided me with a loaner truck while mine was being worked on, which made a huge difference. Overall, great service and a smooth experience—I’d definitely recommend them.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi David, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
I have been using Garnet ford for both my 2012 focus and
I have been using Garnet ford for both my 2012 focus and my 2013 escape, both cars have 100000 miles plus and running great, thanks to service staffs at Garnet!! What else can I say, but what a great service department!!
I have been using Garnet ford for both my 2012 focus and
I have been using Garnet ford for both my 2012 focus and my 2013 escape, both cars have 100000 miles plus and running great, thanks to service staffs at Garnet!! What else can I say, but what a great service department!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jack, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If there is anything else we can do to assist you, please let us know! Take care!
Awesome experience buying an F150 here.
Awesome experience buying an F150 here. These guys were friendly, accommodating, and transparent through the full process. Rob and Vince were great to deal with and I recommend anyone looking to buy a car go see them.
Awesome experience buying an F150 here.
Awesome experience buying an F150 here. These guys were friendly, accommodating, and transparent through the full process. Rob and Vince were great to deal with and I recommend anyone looking to buy a car go see them.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Eric, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!
I?ve been using this dealership for purchases and repairs
I?ve been using this dealership for purchases and repairs for years. Wouldn?t think of going any place else. Quality people and service. They are the best.
I?ve been using this dealership for purchases and repairs
I?ve been using this dealership for purchases and repairs for years. Wouldn?t think of going any place else. Quality people and service. They are the best.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Angel, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Expensive and terrible customer service.
Expensive and terrible customer service. Not the first time I had issues with this dealer. By far the worst dealer I have worked with. Glr
Expensive and terrible customer service.
Expensive and terrible customer service. Not the first time I had issues with this dealer. By far the worst dealer I have worked with. Glr
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- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Gustavo, we apologize for the experience you had with us. We understand your frustration and are committed to improving our customer service. If you’d like to discuss this matter with one of our staff members, please call us at (610) 358-5600 at your earliest convenience. Thank you for your honest comments, and we hope to hear from you soon.
Mauro, the dealer at Garnet Ford is excellent!
Mauro, the dealer at Garnet Ford is excellent!! I will recommend him to anyone. He?s very kind and easy-going which makes the buying process much easier for me. I guess I tend to get a little stressed with making big decisions and he made things a lot easier on me. I really do appreciate all his patience and kindness.
Mauro, the dealer at Garnet Ford is excellent!
Mauro, the dealer at Garnet Ford is excellent!! I will recommend him to anyone. He?s very kind and easy-going which makes the buying process much easier for me. I guess I tend to get a little stressed with making big decisions and he made things a lot easier on me. I really do appreciate all his patience and kindness.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Leah, thank you for leaving such a great review and high star rating. Please don't hesitate to reach out if there's anything additional we can do for you.
my service was great.
my service was great. The dealership is another question. I received an e-mail dated 2/1 showing 3 three items to be used if I wanted. when i had given the e-mail, I was told the car wash was broken since December. If this was right then why was I given coupon for complimentary car wash? This may not be a big deal to some, but if you are giving coupons, then they should be honored, especially if there was a problem 2 months earlier.
my service was great.
my service was great. The dealership is another question. I received an e-mail dated 2/1 showing 3 three items to be used if I wanted. when i had given the e-mail, I was told the car wash was broken since December. If this was right then why was I given coupon for complimentary car wash? This may not be a big deal to some, but if you are giving coupons, then they should be honored, especially if there was a problem 2 months earlier.
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- 5.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Kenneth, we appreciate you taking the time to leave us this feedback. Please reach out to us at (610) 358-5600 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.
We had a good experience with our salesperson, Vincent,
We had a good experience with our salesperson, Vincent, who was helpful throughout the sales process. Garnet Ford located the perfect truck to suit our needs and delivered it on time and in great condition.
We had a good experience with our salesperson, Vincent,
We had a good experience with our salesperson, Vincent, who was helpful throughout the sales process. Garnet Ford located the perfect truck to suit our needs and delivered it on time and in great condition.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
My wife and I have used Garnet Ford for both new cars and
My wife and I have used Garnet Ford for both new cars and vehicle service for 28 years now. The sales staff and service department are excellent and have been year after year.
My wife and I have used Garnet Ford for both new cars and
My wife and I have used Garnet Ford for both new cars and vehicle service for 28 years now. The sales staff and service department are excellent and have been year after year.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello George, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!
Great dealer and better people, very happy with new
Great dealer and better people, very happy with new truck. Thank you to all involved. Thank you to Mauro and Tony. The truck is great.
Great dealer and better people, very happy with new
Great dealer and better people, very happy with new truck. Thank you to all involved. Thank you to Mauro and Tony. The truck is great.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Michael, thank you for your kind words and congratulations on your new vehicle! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!