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Lease Return Center

(429 reviews)
Visit Lease Return Center
Sales hours: 9:30am to 7:00pm
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Sales
Monday 9:30am–7:00pm
Tuesday 9:30am–7:00pm
Wednesday 9:30am–7:00pm
Thursday 9:30am–7:00pm
Friday 9:30am–7:00pm
Saturday 9:30am–6:00pm
Sunday Closed
(703) 634-5170 (703) 634-5170

Reviews

(429 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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GREAT EXPERIENCE

Exceptional service. Great prices. No pressure. No hassle. Will never buy a used car from anywhere else again. Super friendly sales rep and easy to deal with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Amazing

Let me say that as a 56 year young women with no experience of purchasing a vehicle! Absolutely amazing place to purchase your next vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

2015 Toyota Avalon

This is the second car I have bought from the Lease Return Center. My salesman Ryan has been great during both sales. He helped me find the right car each time and had all the issues that I identified fixed in a very timely manner. I will return for future purchases.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

STAY AWAY, CROOKS

Stay away, crooks; they sell cars with frame damage. Staff are very rude and un-professional, bought a car to find it had a structural damage, ad shows car have two keys, came with only one key, it took over 60 days to get the title; if they answer the phone and ask to speak to a manager then all a sudden whoever answered the phone claims he is, you leave messages no one will call back.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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bought a car

it was great experience buying a car here they worked with my budget and gave me a great discount ryan is an awesome sales rep I would recommend any one to buy a car from this place

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Maurice was very kind and pleasant to work with!

I had a very good experience working with Maurice! He sent me lots of photos of the vehicle, inside and out! He sent me the paperwork in record time because I lived 14 hours away, he even handled the delivery process for me, I got my vehicle in two days! It was nice clean and neat. Maurice informed me that they for got to fill the gas tank before putting it on the trailer, and to let him know how much it costs to fill it up! I had nothing but a very good experience with this dealership, and my 2015 Lincoln Navigator L is beautiful and my family loves it!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Don't waste your time at this dealership.

If I could give this dealership negative stars, I would. I did not have a good experience. I was looking at a vehicle that had a few issues and decided I wasn't going to buy it. Maurice Skinner convinced me to purchase the vehicle and that he would take care of all the issues that concerned me. He even went so far as to write those things into the contract. I signed the papers, and he gave me a loaner for the week. When it came time to pick up the vehicle, he didn't not hold up his end of the deal. The items he failed to fix would have costed me about $2k more than the $22k I already put into the car. When I asked why he hadn't held up his end of the contract, he got extremely irritated and told me "I expected too much." I told him that it was his choice to write up those things in the contract, and he got extremely rude and aggressive with me. I do not want to do business with people who lose their temper and can't maintain a professional tone with their customers. He refused to give me my copy of the contract or the receipt for the money he failed to return to me because he knew I could sue for theft and fraud. Don't waste your time with these dishonest people. And I don't do business with people who do not follow through on the contracts. I had put in a down payment which he failed to completely refund me. Be very careful dealing with this dealership and make sure you know 100% what you're getting into.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Sold me a car with the wrong transmission in it.

First off I would like to say that this dealership has the worst customer service. I went in and bought a 2012 Subaru WRX. I was promised a 30 day warranty with the car which I never received even after multiple attempts to get it from them. I was told they would mail me a spare key and key fob. Have not received either. Then about a 5 month after having the car I start having problems with the car. It starts rattling one day and think its a simple axle issue. I take it to buddy's garage and the axles were bent but because the transmission that was in MY CAR was the transmission for a 2002-2005!!! The transmission was not even built to fit the same engine type as my car!! So now I had to shell out 2500 dollars to not only get a new transmission and axles but to get a new clutch as well because the work they had done was so McGuyver'd that I need a new clutch so that the transmission that FITS my car can go in. Looking into taking legal action against this dealership.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Don't buy your vehicle here

If I could give this dealership negative stars, I would. I did not have a good experience. I was looking at a vehicle that had a few issues and decided I wasn't going to buy it. Maurice Skinner convinced me to purchase the vehicle and that he would take care of all the issues that concerned me. He even went so far as to write those things into the contract. I signed the papers, and he gave me a loaner for the week. When it came time to pick up the vehicle, he didn't not hold up his end of the deal. The items he failed to fix would have costed me about $2k more than the $22k I already put into the car. When I asked why he hadn't held up his end of the contract, he got extremely irritated and told me "I expected too much." I told him that it was his choice to write up those things in the contract, and he got extremely rude and aggressive with me. I do not want to do business with people who lose their temper and can't maintain a professional tone with their customers. And I don't do business with people who do not follow through on the contracts. I had put in a down payment which he failed to completely refund me. He refused to give me back my copy of the contract or a receipt because he knew that if I sued, their business would be charged with theft and fraud. I would be very careful dealing with this dealership and make sure you know 100% what you're getting into.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Great Expectations

My sister purchased a car (BMW) from the Lease Return Center, and I saw first-hand how honest and helpful Maurice was with her. So, we purchased two vehicles also for our household. A Buick Enclave and a Mercedes Benz. The experience was great and drama-free. A great place to purchase a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.