Reviews
Ana M.
Carlos Gonzalez was professional and made my experience delightful. This is my second vehicle purchase from this dealer. Kudos!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Ana, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Pembroke Pines. If there is anything more we can do for you, please don?t hesitate to reach out. Come back and see us any time! Take care!
Feedback on Mercedes Benz C250, Pembroke Pines, FL
As usual a very commendable customer service provided by the personnel like Mr. Medrano, Service Adviser who spend time explaining the process in the service/repair recall.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lilia, thank you for your kind review; we are happy to pass along your comments to Mr. Medrano at Mercedes-Benz of Pembroke Pines! If you ever need help, just give us a call. Happy motoring!
Service S550
Service Advisor Pedro was excellent. Great service , professional and very knowledgeable
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Monica, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! We always strive to provide personable and excellent customer service. Thank you again for the review!
Wonderful Experience
Syed is Excellent in helping me to choose the best one for me. I have been working with him for a decade with multiple cars. It's a wonderlful experience in renewing our lease with the Best discounts and within short time(Really within Hours)... Syed helped us a lot for choosing the best car for our needs and explain all the things related to the car and its finance and everything in a excellent way. Syed you are the Best. Thanks again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Rebelee, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Mercedes Benz Of Pembroke Pines FLORIDA
AWESOME EXPERIENCE!! Thank ypu to Moises Cisnero very professional was treated like a Queen!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Martha, your comments keep us motivated and working hard for all our guests! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Benz Service A and oil leak repair.
Professional and courteous Service Advisor. Timely service
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Keith, your comments keep us motivated and working hard for all our guests! Feel free to stop by if you ever need any more help! Safe travels.
Best dealership
Excellent experience great dealership and good service
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Edward, your comments keep us motivated and working hard for all our guests! Feel free to stop by if you ever need any more help. Take care!
Terrific Experience
I shopped all over South Florida trying to find the right deal on a new Mercedes Benz. From the time I drove into the lot I was treated like a king. Everyone there was very helpful & Knowledgeable. I was stopped on the way out with my new car by the General Manager Bert Martinez he just wanted to introduce himself and thank me for my business. Very classy place.....
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please don't hesitate to reach out if there's anything additional we can do for you.
STAY AWAY!!! TERRIBLE SERVICE DEPT.
Shameful!! I had a scheduled appointment for my 10,000 mi at 3:00pm (Mercedes Pembroke Pines)... I arrived 2:50 to be respectful of my service advisor's time (Pedro Rodriguez) ... He told me to wait in the waiting area and he would be right with me.. 30 minutes LATER.. Still nothing... No one addressed me or even took my keys or information, my car sat aimlessly in the driveway as I did in the waiting area!! One would think your service and communication would be on a different level when dealing with Mercedes... Sadly Not... I left the dealership without any car service or customer service... I waited till the end of the evening to see if Mr. Rodriguez or anyone else from Mercedes would contact me to address the situation. Sadly Not... (so much for express service) ... I WILL NEVER BE BACK or REFER ANYONE TO PEMBROKE PINES MERCEDES...
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. If you'd be willing, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (954) 644-5035 -- we hope to hear from you soon.
souki73t@gmail.com
My service advisor could have been more accommodating. I inquired about an issue with a tire that was not addressed although I purchased tire maintenance.
- Customer service 3.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Stacy, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (954) 644-5035. We'd appreciate the chance to make your experience a positive one.