Reviews
I have never been treated so fairly as in this...
I have never been treated so fairly as in this dealership. Darlene was with me through selling my Lease and buying a good used car. Thank you all very much.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great car-buying experience
This was probably the best experience I’ve ever had buying a car. I was ready to buy a different car somewhere else, but decided to take one more for a test drive. I contacted Don Sitts Auto, and Darlene was able to accommodate me right away. Upon arrival I saw that they had pulled the car into their immaculate garage and gave it a fresh wash and detailing just for my drive. The car was in outstanding condition, as the team at Don Sitts is clearly picky about the cars they put on their lot. They gave me fair value for my trade-in, and once we worked out a deal, the financing/paperwork process was super easy. Next time we’re in the market for a used car, Don Sitts will be our first stop.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for giving Don Sitts Auto Sales the opportunity to earn your business. We work hard to accommodate all our customers needs and wants, offering the best customer service and product. In addition, we are available as much after the sale as before and during. We also have a great service department to handle any of your mechanical needs. Stay Safe and Enjoy your new vehicle!
To Mr. Dave Connelly at Don Sitts Auto
I was looking online for a certain, special car that would really grab my attention. I didn't see one locally so I broadened my search parameters. Well I found what I was looking for but it's out of state and several hundred miles away! I thought this might be a challenging situation to buy a car, sight unseen, from so far away. Don Sitts Auto made my car buying experience stress free and better than any other dealer I've ever bought from. Even though our communication was via phone or e-mail, I was treated as if I was there in person. I would like to recognize my salesman, Dave Connelly, for his professionalism and exceptional customer service throughout the whole process. He was there for me every step of the way from start to finish. Mr. Connelly not only kept me in the loop but he went above and beyond, in my estimation, to make sure I was completely satisfied. I cannot thank him enough for being so courteous and forthright. He genuinely cares about his customers. He takes a lot of pride in his job and it shows. Don Sitts Auto even did a terrific job handling the shipping. The car was delivered right to my driveway! I'm truly grateful for how they conduct business at Don Sitts Auto. Sincerely, Todd F. in Florida
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for giving Don Sitts Auto Sales the opportunity to help you with your special car! Dave, along with the rest of our staff work very hard to make sure all our customers are given all the information requested and more. Communication is the key and we always give it 110% before, during and after every sale along with the customers just starting out or looking for that specific vehicle. We take great pride in our vehicles and want nothing but the best for our customers. Enjoy your new vehicle!
Todd Brazelton
Todd Brazelton and his team are amazing! They were very kind and quick with the process. They helped me find the best car for me and made the whole thing fast, easy, and exciting. Todd was great with helping me understand what was going on and making sure I was onboard the whole time. I can’t thank them enough and I’m so happy with my new car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Communication is the key. Todd, along with our complete staff do everything possible to get everything in order and keep our customer update all the way thru. Thank you for allowing Don Sitts Auto Group to find exactly what you were looking for. Enjoy your new vehicle!
Best place to buy a car! Great customer service!
I have purchased many cars and this was by far the best experience I have had in a dealership! They found me exactly what I wanted at a fair price. I love my SUV and will buy at Don Sitts from now on! Todd Brazelton made it so easy and fun to buy a car! I highly recommend!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for coming to Don Sitts Auto Sales. Taking care of the customer and helping them find exactly what their looking for is what it's all about. NO Pressure! You can always count on us before, during and after every sale! We also have the best service department that can help you will all your mechanical needs!
Michael
We were very pleased with Don Sitts Auto Group and particularly with our salesman Todd Brazelton. All expectations met or exceeded. We found our vehicle on the website, made an appointment and completed our trade in and purchase in about 2 hours!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for allowing Don Sitts Auto to help you with your purchased. Todd, along with the rest of our staff appreciate your trust and business. We look forward to helping in the future with your automotive needs
A MISERABLE wasted day at Don Sitts
A Terrible Experience !!! I drove a total of 340 miles, wasting 7 hours of my life, to go see a vehicle that I was told was in Excellent Condition. Not even close. The CHECK ENGINE light was on, broken trim on the door, the grill was loose, it had a vibration when you drove at even slow speeds, and rust that was painted over with black paint to hide the rust. The sales person apologized for the problems. I was expecting to buy a vehicle that day, which is why I made the long trip. Did anyone there even care? NOPE !!! Sorry for your luck. I would not recommend this dealership to anyone... ever !!! Stay away from Don Sitts Auto.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
The customer made his original review out of frustration with multimedia without reaching out to our management staff first. Absolutely shocked by the review knowing how we always take care of our customers, we immediately reached out to him to get his side of the story and went above and beyond to make everything correct. Although Cars.com has not been updated, you can see below the updated review the customer updated on facebook. Donald L Gilbert Jr recommends Don Sitts Auto Sales. October 26 Even though I didn't make a purchase at Don Sitts a few weeks ago, I would like to Thank General Manager Ed, for reaching out to me and trying to correct the situation that I had with my salesperson. Ed really went out of his way to make sure that I had a pleasant experience. I will continue to check out the inventory at Don Sitts in the future to see what catches my eye. Thanks Ed.
A Miserable WASTE of my Day.
A Terrible Experience !!! I drove a total of 340 miles, wasting 7 hours of my life, to go see a vehicle that I was told was in Excellent Condition. Not even close. The CHECK ENGINE light was on, broken trim on the door, the grill was loose, it had a vibration when you drove at even slow speeds, and rust that was painted over with black paint to hide the rust. The sales person apologized for the problems. I was expecting to buy a vehicle that day, which is why I made the long trip. Did anyone there even care? NOPE !!! Sorry for your luck. I would not recommend this dealership to anyone... ever !!! Stay away from Don Sitts Auto.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Love this place!
Great place, great people. I would buy more vehicles from here if I didn't live over 1000 miles away!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for coming the distance! We greatly appreciate your business! We can also get vehicles delivered so just let us know when your ready!
A great experience
Don Sitts is now my favorite used car dealership ever. From my 1st phone call to them, thru some service work I’ve had done. They have been professional, caring, attentative to all of my needs. Ted my salesman, Angie in the service department, and even Don Sitts himself have treated me in such a way that I have complete trust in them. I could give you details after details of how they have gone above and beyond what most dealerships do. They have posters all over dealership about taking care of their costumers and let me say they do that. It’s a hour away from where I live but I will make that trip to do business with them. Don Sitts Thanks to you and your entire organization for the care you’ve shown me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your business and your trust. We do our best to take care of all our Don Sitts Auto customers from Sales to Service! We greatly appreciate you taking the time to review our operation, along with coming the distance! We look forward to helping you in the future with your automotive needs! Enjoy your BMW!
