Germain Honda of Dublin

Poor customer service. I was looking to buy a used car for my daughter. I chatted via IM with Brittany at the dealership at 1 pm. She took my name and number and verified that the car I was interested in was available. We then set up an appointment for 4:30 that same day with Eric Taylor. She said he would pull the car around and meet me. I left the office early in order to meet Mr. Taylor at 4:30. When I got there he told me that they had just sold the car an hour before. I felt that at worst, the dealership should have called me and told me that the car had sold prior to me leaving the office. If they would have said that the car was in high demand, I would have made an effort to get there and would have been there by 1:30. I had dealt withe Germain Lexus dealership in Dublin and had an outstanding experience. Unfortunately, it appears that there is not the same level of service at the Honda dealership in Dublin

I bought a used Honda Accord here at Germain a week ago. The experience was about as pleasant as could be expected. Sam was a pleasure to do business with and my girlfriend and I had a lot of fun working with him. I would reccommend him and the dealership as a whole to anyone. Thanks.

I had been looking for the vehicle I wanted for approximately 9 months. I had pretty specific requirements with pricing and the model year/color/options I wanted. I visited and spoke with several dealerships throughout this time. Germain Honda was one of the dealerships I had been in contact with. I talked with a sales person at Germain several months ago, but the right car was not available at that time. I was put in touch with a different sales person, Josh Wiswell, and I was extremely pleased with the outcome. First of all, I really enjoyed working with Josh immediately. He did not have that phoney "car salesman" approach that many car sales people have. He listened and understood what I was looking for. There were two cars at Germain that were possibilities. I also had a trade in vehicle that I needed to get a certain price for. I told Josh exactly what I wanted for my trade and the price I was willing to pay for the vehicle, and he made it all happen! I am now driving the exact car I had in mind and I couldn't be happier! Even after the sale, Josh has been very responsive to any questions or concerns I have had. This experience has been great and I highly recommend anyone looking for a high quality used car, with a great sales experience along with it, to give Josh Wiswell at Germain Honda a call!

Sam and the other sales staff were a pleasure to work with! I've been going to this dealership for about 10 years (since before it changed from Immke to Germain) and always been pleased. The gently used Odyssey Sam sold us is great and replaced the 10 year Odyssey that we hated to part with. This is the second time we've purchased a used vehicle from this dealer and I always recommend them to friends and family. When the dealership changed hands I was worried that the service experience wouldn't be the same. Thankfully the new owners kept the same great staff and service levels. While I don't expect to have to see the service folks too often due to the reliability of Hondas, I will be glad to see the familiar faces when I do go in for service.

We were extremely pleased with Frank Pulsinelli's knowledge of Honda's product line and his ability to help us select a vehicle that best suited our needs. We would definitely recommend Frankie P. to others!

Everyone at Germain was very helpful! I bought my car and 8 days later it got hit...they set me up with a loaner car and fixed it for me, so it looks like new again.

I visited this dealership on Friday, April 6th. I tested a new Honda Oddyssey and worked with a sales representative who isn't listed on Germain's website and I cannot remember his name. I liked the Oddyssey and asked the sales representative to give me a quote on a lease. The sales rep knew a lot about the Oddyssey and was very cordial. He told me that he would check with the Finance person on duty and said he would be back within a few minutes. After approximately 15 minutes, the sales rep returned with the Finance person who introduced himself and then left us with the sales rep. I expected the sales rep to have the numbers we were looking for, but he didn't. I asked him to go back to the finance rep and get a lease quote on a Honda Oddyssey EX-L, 12k per year, 36 months. The sales rep went to speak with the finance rep and returned without numbers again. It seems to me that the sales rep was new and the finance rep was the one who was not giving him the numbers. I lease a new car every 3 years and am fairly knowledgeable with the process. I expected a quote from Germain Honda, but left there frustrated and without any quote at all. I have purchased a car from this location in the past when it was under Immke Honda and had a pleasurable experience. However, under Germain, I will not visit this location again and will share my experience with all my friends and family.

Myron Oliver was my sales person - he was awesome! My step-daughter purchased a new car from him and was very happy with the customer service he provided as was I. Very nice - on the ball! When I went in to pick my car up it had not been cleaned, it was ok because I was going to return in a few days to have the inside stain guarded and a protective coating put on the outside - I was assured that at THAT time my new car would be detailed. I went into pick up my car after having the protection package put on it and was shocked when they pulled it up and it was dirtier on the inside than when I had dropped it off to them. Big smudges on the windshield that had been there the day I picked it up - more dirt on the floor boards, and dust on the dash board - how this is possible I'm not sure - the car had 5 miles on it when I drove it off the lot originally. There was also a piece of white protective sticker left on the hood the day I went to purchase the car that they also assured me would be taken care of BEFORE they put the extra paint sealant on the car - when I went back to pick up my car - not only was the inside dirtier than when I dropped it off - but it appears they just sealed over the strip of white sticker on the hood instead of removing it as they had promised. All in all - I waited for 2.5 hours for them to "clean" the car 3 times and to have them tell me they have to order the paint, I'll have to drop off the car again so they can sand down that area and repaint it...NOT HAPPY! So I'm still waiting for them to call me to set this up - it's been a week. Sales people were very helpful - detailing group - not impressed!

On March 14th, I took my 2009 Toyota Venza in to the Gemain Honda body shop to be fixed. The damage was on the passage side starting with scrapes on the back passenger door all the way across the back quarter panel of the car. I filed the claim with State Farm who said that Germain Honda is a “service first” provider. The service I have received at Germain Honda is hardly service first. Mike Brandt from the body shop was the person who estimated the initial damage. Before I decided to file a claim with State Farm I took the car to Germain Toyota to estimate and they estimated the damage to be $2,100. My deductible is $500 so I decided to file a claim with State Farm. That is when State Farm recommended Germain Honda since you are a “service first” provider and Germain Toyota was not. From the very beginning with Mike Brandt, I had an uneasy feeling. He estimated the damage of my car to be $1,100. I had a copy of the estimate from Germain Toyota and asked why his was so much less than Germain Toyota. The reason his estimate was much lower was because he believed the paint process would not take as long as Toyota estimated. He estimated 1.5 hours for each part needing painted and Toyota estimated 3 hours. I doubted his estimate considering I have pearl white paint on my car which requires a three paint process (white paint, pearl paint, and the clear coat) but it is his job to know how long things take so I did not question it. Before I left on March 14th I asked when my car would be ready and he said it would be Friday night or Saturday morning. I had a rental car through Hertz so I needed to tell Hertz when I could bring back the rental. Friday the 16th I didn’t hear from anyone at the body shop letting me know the car would be done. No one from the body shop took the initiative to call me when he knew my car was not going to be ready on time or when it was ready. I always needed to contact them. I ended up calling Mike that afternoon to see what was going on and he let me know that more repair time was needed. Mike always had to check on the status of the car and never stayed on top of what was going on with my car.  After he checked on the status of the car, he told me that the car should be ready by Tuesday or Wednesday of the following week. By Wednesday afternoon I had not heard anything from Mike so I contacted him. Mike told me the car would be ready by close of business on Weds. When I went to pick up the car the quality inspector at the body shop admitted and showed me where they broke the right inside panel in my trunk that they took out to put in the rear light after they painted the back quarter panel. He told me they had to order the panel but they would fix it for me. While I looked over the car I noticed there were a few paint blotches on the passenger back door. Two of the blotches were paint blobs that weren’t buffed out and another blotch looked like a speck of dirt was trapped in the paint. I told the quality inspector I would like those buffed out also and he said that it wasn’t a problem and that they would fix it when I brought the car back to get the trunk panel replaced. When I brought the car home, my fiancée’ noticed that the one piece closest to wheel (about 6 inches long) still was scraped. When I looked closer I noticed that they didn’t fix that entire part. That made me angry that they missed it. Not only did Mike miss the part in the initial estimation but the quality inspector missed it after the car was supposed to be fixed. So I called State Farm claims and complained that the body shop missed the part, they broke the inside panel, they didn’t call me to tell me that the car wasn’t going to be ready by that Friday, and being a “service first” provider State Farm needed to know that the service I was getting from Germain Honda body shop was not living up to State Farm’s standards. State Farm agreed that I did not get the service I deserved so they sent out their own inspector (Tom Showalter) to review the work done and the work that needed to be fixed. Tom wrote down several issues that he saw. The paint blotches on the door, the 6 inch piece by my wheel that wasn’t touched, the inside panel trunk issue, there was stone protectors that should have been on my passenger door that was never added (and missed by Mike Brandt in the initial estimation), and the passenger door edge was jagged and needed to be smoothed out. He went to the body shop and talked with the body shop manager Bob Johnson. He addressed the issues that still wasn’t fixed and also addressed the fact that I was never contacted when they knew my car wasn’t going to be ready when they said. I received a prompt phone call from Bob Johnson telling me that he would address the issues that Tom Showalter from State Farm told him about. So I took the car back for a second time on April 4th. Bob gave me a loaner CRV to drive while they had my car. Bob told me the car would be done by April 6th. Before I left I asked Bob to call me that Friday morning to let me know for sure. I did not get a call on Friday. I did not get a call on Saturday. Today, April 9th, I called Tom Showalter at State Farm to call Bob to see what was going on. Within the hour I got a call back from Bob telling me the car was ready at the end of the day. When I went to pick up my car today, April 9th,  I noticed that they fixed the 6 inch piece by my wheel and the inside panel trunk issue but the paint blotches were still there and the door edge was still jagged.  I talked to Bob who told me they would fix it and it would be done either tomorrow afternoon or Weds morning and that he would drop the car off at my house so that I wouldn’t have to come back to the body shop which I appreciated. However, the fact that I have to take my car back three times to fix it correctly is unacceptable. This is not how Germain Honda should be treating their customers. This is not the service State Farm expects from a “service first” provider and I will be contacting State Farm to inform them of this latest issue. I can only hope they take my issues to heart and think about removing Germain Honda as a “service first” dealership because Germain Honda does not deserve it. I am beyond disappointed.

After buying my first new car, I am quite thankful for the recommendation I received from a friend to visit Frank @ Germain. Frank's level of knowledge about the new Civic models, & also the buying process, made the experience painless. He answered all of my questions & explained the situation clearly, which was great having never leased a car. He made suggestions that were focused on my best interests, not his, and made sure that I left with the Civic I wanted. I couldnt be happier with the car or the service from the entire staff at Germain. So, thank you!