Reviews
Purchase of 2017 Sante Fe
Darrow Moore made my experience of purchasing a Sante Fe seamless. Really appreciate his attention to all our questions and assistance with the Sante Fe’s features.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Toby, we are pleased Darrow provided great service in the purchase of your Santa Fe. Please let us know if there is anything else we can do for you; we are more than happy to help!
Jim Ellis enabled me to have a merry christmas
On 12/22, I had to make an unexpected visit to Jim Ellis Hyundai to replace a damaged tire. When I arrived, my normal service advisor (Bruce Vernon ? he?s amazing btw) was out to lunch. Since I had no appointment, I was informed that Eddie King would assist me for the day. I was initially apprehensive since I had never worked with Eddie and Bruce is a tough act to follow. Nevertheless, I was pleasantly surprised. Not only was Eddie able to assist me in getting my tire fixed expeditiously. He kept me informed of the process and was a true delight to work with. Eddie reaffirmed my decision to purchase my vehicle from Jim Ellis 8 years ago. I consistently bring my car here for service and this will not change. Now, I have two service advisors that I feel are COMPLETELY capable of providing me with EXCELLENT customer service. Thank you, Jim Ellis. Thank you, Eddie King.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jamie, we're so glad to hear Eddie took great care of you and kept you well informed! It means so much to us to have earned your trust in not only Bruce, but in Eddie as well. At Jim Ellis Hyundai, we value our customers and we look forward to seeing you on your next visit. Take care!
I LOVE THE CAR
I AM HAPPY WITH THE CAR AND THE SALESMAN WAS GREAT
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Vincent, thanks for your feedback! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
Wonderful Experience
Throughout my lifetime, I have purchased more than 30 vehicles. From Pontiac Fiero’s to Jaguars to corvettes. In all of my years I have never been treated by such a professional salesman such as Darrow. My wife and I have had such horrible previous experiences that prior to the beginning of the dealing, my wife stayed outside of the facility and sent me in by myself. But we quickly learned that dealing with Darrow was without a doubt a pleasant experience. Darrow was not only extremely patient but was very respectful and made everything very smooth. Darrow made my wife and I feel at ease throughout the entire buying experience. In addition, even after we purchased the vehicle I contacted Darrow on a few occasions and he was very responsive, responsible, professional and helpful. It has been a pleasure knowing Darrow personally and hope that when my wife and I decide on purchasing our next vehicle that Darrow is still a salesman. We will DEFINITELY, WITHHOUT A DOUBT DEAL WITH DARROW AGAIN. All in all, when my wife and I decide to purchase another vehicle we will definitely go to Jim Ellis and hopefully Darrow again. THANK YOU SOOOO MUCH DARROW!!!!!! Jesus and Tania Sanchez
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Jesus and Tania, thank you for this amazing feedback! We are delighted you had such a wonderful experience working with Darrow, and we hope you are loving your new vehicle. We look forward to helping again in the future. Take care!
Lease of a Genesis G90
I recently leased my second car from Jim Ellis and had the pleasure of dealing with true professionals, including Daimein Solomon, John Noaker and Mark Smolyar. Dealing with them was easy and pleasant, no rush and no pressure!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Olen, we're happy you had a pleasant experience leasing your Genesis G90 with Daimein, John, and Mark. Please let us know if there is anything else we can do for you; we are more than happy to help!
Shannon Brown
Each vist was stress free and costumer service was great throughout the facility. My service advisors Mike Ennis and Dannon Henton was professional with a smile. Dannon Henton have Great interpersonal skills and communication skills and he is a Great militasker. Quality service each visit.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Shannon Brown, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust!
Great experience
From the moment I walked into Jim Ellis Hyundai I was well taken care of by the staff from start to finish they gave me a great deal at a fair market Price and assist me in surprising my wife for Christmas Jim Ellis Hyundai will be my personal dealership going forward. Great job
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Hyundai for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.
Reccomedding to everyone
I had such a great eqxperience at Jim Ellis Hyundai, I already recommend your brand to a friend. While he did not buy Hyundai, he bought from a different Jim Ellis lot. The professionalism and integrity of this dealership family is second to none.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Your positive review means a lot to us and we’re happy we could help you! The team will be happy to hear that we've earned your recommendation! Thanks again for your business! Take care!
Friendly, attentive service
Very service oriented, best dealer experience ever, both in the buying process and service experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Laura, thank you for writing this fantastic review and giving our dealership such a high star rating! We're happy to hear that you think we're the best! Please let us know if there is ever anything else we can do for you! Safe travels!
Recall Work - Dec 21
Jim Ellis tries very hard to please their customers and to do quality work efficiently.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We really appreciate your feedback! Our team holds themselves to a high standard of excellent customer service and we're happy to hear your experience reflected this! Thanks again for your business! Take care!
