Bob Sight Kia

Wouldn’t leave ONE star! This has been the most frustrating and unprofessional experience I’ve ever had with an auto shop. My car has been there since the end of July—nearly three months—and it’s still not repaired. I was never told the part was on backorder, and after contacting my warranty company, I found out the part was actually available when the repair was approved in late August/early September. There’s no reason this repair should have taken this long. They also tried to overcharge me, falsely claiming the extra cost was part of my warranty deductible, which my warranty company confirmed was not true. When I asked about accountability, Pete (the manager) said it was “neither my fault nor theirs” that the part was delayed — yet no one ever communicated anything to me throughout this entire process. To make matters worse, Jordan hung up on me, and even after calling multiple times in one day, I still received no clear update on when my car would be fixed. They finally called me back, I got a call saying I have to pay prior to them even completing the repairs. I have never even heard of such a thing! I’ve had my car serviced several times by Kia and NEVER have had to pay prior to my services being completed! Despite the entire headache they have caused me! They also “mistakenly” thought I traded in my car which is why the communication also stopped! This dealership has shown zero accountability, terrible communication, and complete disregard for their customers. Not once have anyone thought to even apologize or take in how I felt as the customer! I would never, ever use this dealership again — and I strongly recommend others stay far away.

Byron and the rest of the folks at Bob Sight Kia were great to work with! We came to a deal quickly and I was out the door with a new car in the color I wanted too! . Byron also was very helpful showing me everything about the new car and setting Kia Connect.

Excellent dealership. Byron is the Man. Jhona in the service department ROCKS! I Highly recommend!!

Transparency pricing and no sales pressure Salesman was very knowledgeable Byron the Bear was great

Great staff always friendly and focused on the customer's needs. We just bought a Kia Soul from Matt Rodecap and the experience was great. He was very kind and focused on providing us with good service. Also, Mike Goslee makes the finance portion very simple and easy to understand. We've worked with Mike many times and we always leave feeling like we are in good hands. Thank you to all of the Team, you're the Best!

My experience at Bob Sight Kia in Independence was outstanding, as always. Matt, my salesman, and Todd, the manager, provided top-notch service, making the entire buying process smooth and enjoyable. As a repeat customer, I continue to come back because of their professionalism, honesty, and commitment to customer satisfaction. I drove past many other dealerships and even crossed state lines to give them my business, and it was absolutely worth it. I highly recommend Matt, Todd, and the entire Bob Sight Kia team!

Everyone was courteous and friendly. The team listened to what I wanted in a new Kia vehicle and they delivered. This was my 2nd purchase from this dealership.

I gotta say.. we were really worried about our car situation and I really wanted my wife to get into something new with a good warranty. Something reliable since she drives my kids around. My wife’s only time off to look was Saturday. We got there at noon and the Ice was supposed to drop at 2. Andy and Brian N both came through in the Nickerson of time. Got us home by 2:30 to park the car and wait the storm out. Now I don’t have to worry about my wife getting to work safe. I will be coming back when I’m ready to get another.

I appreciated the efficient transaction. The car was set up with the features and accessories exactly as I had requested. Bryan Nickerson was an easy going, friendly salesperson, with a low-pressure style. Todd Chenault, the manager was able to work with me on some final transaction details that were favorable to my situation.

Efficient transaction. Good, friendly people. Management willing to work with me on some final transaction details.