Reviews
Fast, accurate and polite service Waiting room was clean, coffee and tea was very good. They provided snacks. Restrooms were clean and convenient. Bud was very knowledgeable and polite. I will only bring my car here for service and maintenance.
Fast, accurate and polite service Waiting room was clean, coffee and tea was very good. They provided snacks. Restrooms were clean and convenient. Bud was very knowledgeable and polite. I will only bring my car here for service and maintenance.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Very awesome dealership! They listen and pay attention to your concerns and wants!! They do a great job selling cars and servicing cars. I highly recommend!!
Very awesome dealership! They listen and pay attention to your concerns and wants!! They do a great job selling cars and servicing cars. I highly recommend!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
All the staff were very knowledgeable and made the entire buying process easy and comfortable. I never felt pressured and they made everything happen for me to make a decision
All the staff were very knowledgeable and made the entire buying process easy and comfortable. I never felt pressured and they made everything happen for me to make a decision
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Sal was amazing coordinating the process with the appraiser the adjuster and me the customer I chose Ferman because of Sal
Sal was amazing coordinating the process with the appraiser the adjuster and me the customer I chose Ferman because of Sal
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Drop off was great, but communication with advisor was poor. She couldn't tell me when my car was ready
Drop off was great, but communication with advisor was poor. She couldn't tell me when my car was ready
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
The dealership has changed since I owned my previous BMW X3 which I also purchased from Ferman. I used to get a loaner car when I brought in for any service that was overnight. I also noticed every time I bring my card in for serving. It seems that they are suggesting I get four new tires.
The dealership has changed since I owned my previous BMW X3 which I also purchased from Ferman. I used to get a loaner car when I brought in for any service that was overnight. I also noticed every time I bring my card in for serving. It seems that they are suggesting I get four new tires.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Efficient and friendly service! I had a great experience with Sal who resolved my problem quickly.
Efficient and friendly service! I had a great experience with Sal who resolved my problem quickly.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
This place is great! Always good service and the sales process was easy and transparent. William Almand always makes sure the car is fixed right the first time.
This place is great! Always good service and the sales process was easy and transparent. William Almand always makes sure the car is fixed right the first time.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Facility is always clean welcoming and Sal is always helpful Sal old always provides me with a full understanding of the work that's being done and what could be coming up
Facility is always clean welcoming and Sal is always helpful Sal old always provides me with a full understanding of the work that's being done and what could be coming up
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Jamie was attentive to detail and very communicative. I appreciated her effort and making sure I was informed on the status of my car and answered any questions I had.
Jamie was attentive to detail and very communicative. I appreciated her effort and making sure I was informed on the status of my car and answered any questions I had.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair