Ferman BMW

Wait time was reasonable given what I had done. Service advisor was helpful and professional

Very professional. Nick was helpful and knowledgeable. I drive from st Pete to palm Harbor to use Ferman vs the dealer here in St pete. Much better service

Your service center was so professional that BMW is currently number one on my list for my next car. I also bought an extended warranty because I liked the way Sal and Leah treated me as a customer.

Not happy with the overall service! I live in Panama City, Fl., the parts neededn were not in stock, so I had to leave my vehicle at Ferman. They first said it would take a week. However, it took 2 full weeks to finish. They were supposed to check the passenger side seat sensor, but that never happened! They also changed the front passenger axle boot, which I believe I was over charged. Axle boot replacement for $1600+, seems a little steep. On top of that, Sal mentioned they would was my car but it was not washed when I came for pick up. I talked to someone else with a similar experience, but at least you provided them with a loaner until the work was completed. Me 2nd class citizen. Lester 8508962766

The service department was inefficient, I even reach out to the manager who told me that he will call me back to try to find out the issue in my car, he never called back. I’m am disappointed with their lack of response and care. My car still having issues and they basically refused to check on the issue indicating that the car is performing good while under their care. I even sent them a video of the issue but I didn’t receive any feedback. My car has a warranty and they refused to fix it!

I was very pleased with my service. My service advisor, Jamie, was exceptionally helpful and very customer oriented. She represents Ferman BMW very well.

It was perfect. No waiting, excellent loaner experience, and good service. Jessica always does a great job for me.

Great welcome great people friendly Walked in was immediately greeted and offered a drink and they attended to my needs Service was performed as promised. They offered a loaner or wait and were very polite

It was great, very attentive Very professional incredibly professional, attentive, and genuinely cared about making sure everything went smoothly

My service person was Roy. He was with me every step to fixing my convertible. He is an asset to your organization.