Ferman BMW

Very good professional experience Willy was great and Charles It was good that the process take too long. Support staff was great

Very good professional experience Willy was great and Charles It was good that the process take too long. Support staff was great

Very good It was a very good experience. The service advisor explained everything and was responsive. Good service call.

I purchased a new, special-ordered BMW X5 and experienced a drivetrain failure the same day I took delivery. The vehicle displayed “Drivetrain Malfunction - Do Not Drive” and had to be towed immediately by BMW Roadside Assistance. The vehicle remained out of service for a total of 33 days. BMW ultimately agreed to repurchase the vehicle, which speaks for itself regarding the seriousness of the issue. However, the most frustrating part of this experience was not the mechanical failure. It was how the situation was handled. Throughout the process, communication was poor and transparency was minimal. There was no sense that anyone at Ferman BMW was advocating for me as the customer. The consistent message I received was that delays, confusion, and friction were simply "how the process works" and that I would need to deal with it myself. Despite only driving a few hundred miles during this ordeal, I was still charged for mileage, which felt unnecessarily petty given the circumstances. Because the process dragged on for so long, I was also forced to make an auto finance payments that were not fully reimbursed (short by approximately $100). At a certain point, I stopped wasting my time on this simply because I was exhausted by the bureaucracy. What ultimately made this unacceptable was not the mechanical failure, but the consistent failure of customer service, accountability, and transparency at every step of the process. At no point did I feel valued as a customer. The contrast is hard to ignore: I have received better service and accountability from Chick-fil-A on a $10 purchase than I did here on an approximately six-figure vehicle. That should be reversed. I will never purchase another BMW, and I will never do business with Ferman again.

Everyone was accommodating and easy to work with. I never felt pressured. It was awesome

Dealership is always helpful I’ve been going to them for my last couple checks. They are always helpful to customers.

Best service MrGrazi was outstanding. Answered all my questions, made me very happy that I choose Ferman.

Customer centric Accommodates customer desires with an approach how can we come together Very professional

I was in and out within the hour. Everything was smooth and relaxing. Superb experience

New car drivers seat not programed! Jamie got the car gave me a loaner and had it fixed in 1 day! Car came back fixed and washed!! Excellent service! Even the fellas in the driveway were friendly and helpful!!