Ferman BMW

My x5 had a recall issue. Problem was resolved at Ferman but BMW official correspondence indicated it was an approximate repair time of 2-3 hours. My car was in the shop over 24 hours.

Got in and out quick, no real complaints. This is the seven more words requested

Car was priced well an arrived as described. Overall great experience I will definitely recommend my friends and family to Ferman BMW for their next car

I’d like to commend the salesperson and the entire sales and service staff for the outstanding experience. Their professionalism, courtesy, and efficiency ensured my BMW purchase went smoothly from start to finish.”

The dealership was difficult when handling my Lemon X5, but after the process and effort to get me into a good car, my new x3 has been a delight to drive and the dealership is now very responsible to help me resolve problems quickly.

I worked with service advisor Jamie She was very professional and customer oriented A real pleasure to work with

My experience was excellent across the board Bob Murray and his team made purchasing our BMW a painless experience. Everyone was exceptional! I will definitely refer all of my friends to the dealership in addition to going back ourselves.

Class act dealership. Professional. Respectful. Answered all my questions, made me very happy that I choose Ferman.

Very good professional experience Willy was great and Charles It was good that the process take too long. Support staff was great

I purchased a new, special-ordered BMW X5 and experienced a drivetrain failure the same day I took delivery. The vehicle displayed “Drivetrain Malfunction - Do Not Drive” and had to be towed immediately by BMW Roadside Assistance. The vehicle remained out of service for a total of 33 days. BMW ultimately agreed to repurchase the vehicle, which speaks for itself regarding the seriousness of the issue. However, the most frustrating part of this experience was not the mechanical failure. It was how the situation was handled. Throughout the process, communication was poor and transparency was minimal. There was no sense that anyone at Ferman BMW was advocating for me as the customer. The consistent message I received was that delays, confusion, and friction were simply "how the process works" and that I would need to deal with it myself. Despite only driving a few hundred miles during this ordeal, I was still charged for mileage, which felt unnecessarily petty given the circumstances. Because the process dragged on for so long, I was also forced to make an auto finance payments that were not fully reimbursed (short by approximately $100). At a certain point, I stopped wasting my time on this simply because I was exhausted by the bureaucracy. What ultimately made this unacceptable was not the mechanical failure, but the consistent failure of customer service, accountability, and transparency at every step of the process. At no point did I feel valued as a customer. The contrast is hard to ignore: I have received better service and accountability from Chick-fil-A on a $10 purchase than I did here on an approximately six-figure vehicle. That should be reversed. I will never purchase another BMW, and I will never do business with Ferman again.