Ferman BMW

My X5 was scheduled at Ferman for troubleshooting a drive train error message and we were provided a bmw loaner during the process until the vehicle was repaired. The entire experience was excellent and as always my service advisor, Jamie Annese, provide outstanding customer service.

Great service at this dealership. We traded in a car and walked out with a new car in a few hours. Everything was efficient and a great experience.

Great customer service, very responsive Tries to accommodate my car needs and service Thank you

Excellent He was very communicative & helpful Always on the ball Very good at follow up etc

My service writer, Natalie was excellent. The service was thorough and complete. I please with all aspects of the Fermin service.

Rob is great. Several transactions with him and always professional and able to put us in the car we want. Smooth and quick process from application to driving off the lot

Andrew is extremely patient and great communicator. He explains all the reasons behind the service

Prompt scheduling and service, very responsive and kept in contact with us. Washed car before returning. Great service.

Nick Hawk in service is awesome! He’s always so helpful, honest and thorough when explaining repairs on my car! We will continue to purchase cars at Ferman because of Nick in service dept!

Sal does a good job explaining BMW policy .. BMW policy can be improved .. ie; buying an oil change plan .. then having a different BMW and plan no longer applies.