Reviews
Car had a recall so brought it to the dealer , at the
Car had a recall so brought it to the dealer , at the dealer offered me $1300 in services including oil change , paid them , after 6 hours told me there was no recall , didn?t update my next oil change sticker, didn?t update the miles in the vehicle, didn?t update the service in the app, now I have messages in my phone and my car saying that the oil never got charged and I need to bring it to the dealer for service. I travel a lot for work and never have time to stop for service, now all I have to say is the terrible service I had at the Hyundai dealer in Pineville and not much help from them to fix it so far
Car had a recall so brought it to the dealer , at the
Car had a recall so brought it to the dealer , at the dealer offered me $1300 in services including oil change , paid them , after 6 hours told me there was no recall , didn?t update my next oil change sticker, didn?t update the miles in the vehicle, didn?t update the service in the app, now I have messages in my phone and my car saying that the oil never got charged and I need to bring it to the dealer for service. I travel a lot for work and never have time to stop for service, now all I have to say is the terrible service I had at the Hyundai dealer in Pineville and not much help from them to fix it so far
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (704) 912-0331 to share more details about your visit so we can make things right.
As always, their service department solved the problem.
As always, their service department solved the problem. The facility is always clean.The service department friendly. They go out of their way to get the job done. From the time I bought my car there in 2017, I've gone nowhere else.
As always, their service department solved the problem.
As always, their service department solved the problem. The facility is always clean.The service department friendly. They go out of their way to get the job done. From the time I bought my car there in 2017, I've gone nowhere else.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Barbara, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
There is a scam in which a South Charlotte Hyundai
There is a scam in which a South Charlotte Hyundai customer receives a very authentic-looking letter claiming to be from the dealership. It will have exact information about your car, and is offering a "maintenance package" to protect you from the "high costs" of maintenance. It is signed " Ryan Davis, Vehicle Protection Coordinator, South Charlotte Hyundai. If you call, they act the part well, aiming to get your credit card number. Don't fall for it. They reportedly will bill your card and yet you will never locate or reach them. The fraudsters could actually be anywhere in the world. While the dealership sales people are very aware of this scam, trying to contact top management about it results in silence. Perhaps that is from legal advice? Someone actually caught in the scam could report it, e.g., to the FTC or NC authorities. But advice from an attorney friend is change your credit card, seek credit from your card company, and block their communications.
There is a scam in which a South Charlotte Hyundai
There is a scam in which a South Charlotte Hyundai customer receives a very authentic-looking letter claiming to be from the dealership. It will have exact information about your car, and is offering a "maintenance package" to protect you from the "high costs" of maintenance. It is signed " Ryan Davis, Vehicle Protection Coordinator, South Charlotte Hyundai. If you call, they act the part well, aiming to get your credit card number. Don't fall for it. They reportedly will bill your card and yet you will never locate or reach them. The fraudsters could actually be anywhere in the world. While the dealership sales people are very aware of this scam, trying to contact top management about it results in silence. Perhaps that is from legal advice? Someone actually caught in the scam could report it, e.g., to the FTC or NC authorities. But advice from an attorney friend is change your credit card, seek credit from your card company, and block their communications.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Keely did a great job from the time that I got there
Keely did a great job from the time that I got there until I left the lot. She was spot on with everything. Even got some spots off the car that I could not get. She was very helpful.
Keely did a great job from the time that I got there
Keely did a great job from the time that I got there until I left the lot. She was spot on with everything. Even got some spots off the car that I could not get. She was very helpful.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Had a valve engine casket replaced as well as new spark
Had a valve engine casket replaced as well as new spark plugs and oil change . All done expertly and in a very timely manner. Service at South Charlotte Hyundai is top-shelf. Much appreciated
Had a valve engine casket replaced as well as new spark
Had a valve engine casket replaced as well as new spark plugs and oil change . All done expertly and in a very timely manner. Service at South Charlotte Hyundai is top-shelf. Much appreciated
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Fast, courteous and quality experience!
Fast, courteous and quality experience! I am so happy I bought my truck from this dealership in South Charlotte. I was in and out before I knew it.
Fast, courteous and quality experience!
Fast, courteous and quality experience! I am so happy I bought my truck from this dealership in South Charlotte. I was in and out before I knew it.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Scott was super friendly and helpful during my visit,
Scott was super friendly and helpful during my visit, service was quick and efficient, and the facilities were very clean! I?ll definitely bring my car back for service in the future.
Scott was super friendly and helpful during my visit,
Scott was super friendly and helpful during my visit, service was quick and efficient, and the facilities were very clean! I?ll definitely bring my car back for service in the future.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Gabrielle, we are pleased to hear of your experience with us here at South Charlotte Hyundai. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.
Service was quick They did recommend service which I had
Service was quick They did recommend service which I had done on my previous visit They need to review my records closely before recommending work to be done
Service was quick They did recommend service which I had
Service was quick They did recommend service which I had done on my previous visit They need to review my records closely before recommending work to be done
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Gary, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Many thanks to the folks at South Charlotte Hyundai.
Many thanks to the folks at South Charlotte Hyundai. Neil, my salesperson was friendly and professional. Phillip the finance guy was great. I recommend these people!
Many thanks to the folks at South Charlotte Hyundai.
Many thanks to the folks at South Charlotte Hyundai. Neil, my salesperson was friendly and professional. Phillip the finance guy was great. I recommend these people!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Willem, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Kelly and Cammie are the epitome of excellent customer
Kelly and Cammie are the epitome of excellent customer service. They were efficient and all work thoroughly completed Will return when more work is needed. Thank you
Kelly and Cammie are the epitome of excellent customer
Kelly and Cammie are the epitome of excellent customer service. They were efficient and all work thoroughly completed Will return when more work is needed. Thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Ben, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!