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Meet Carlos Gonzalez

Carlos Gonzalez headshot
Service Advisor
(41 reviews) certified badge
DealerRater™ Certified
This employee is recognized for ensuring great customer service.
Industry experience 5 years
Dealership experience 5 years

Reviews

Great and fast service.

Great and fast service. Friendly customer service. Explained everything and asked all my questions. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

thannyaescobar, We’re happy to hear that you had a great experience with fast, friendly service. Our team always aims to be clear, thorough, and helpful, so it’s wonderful to know you felt well taken care of.-Dennis Alejo GSM

Very friendly nice and made sure I was taken care of they

Very friendly nice and made sure I was taken care of they did a great job

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

kaetlynvilla, Thank you for taking the time and leaving us a review ! We’re so glad to hear that our team made you feel welcomed and well taken care of. It’s always our goal to provide friendly, reliable service, and we’re happy to know we delivered that for you.-Dennis Alejo GSM

Everything was great the communication except for when

Everything was great the communication except for when you first enter there isn't anyone outside you go outside but then they tell you to go back in the car there should be someone outside during the greeting to tell you before you get out of the car to wait in your car Other than that everything was smooth

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Cryscrysflo, thank you for taking the time and leaving us a review . We are glad you had a great experience when visiting our dealership. We are currently working on some changes thank you ! -Dennis Alejo GSM

Alex was great from greeting to recommending services.

Alex was great from greeting to recommending services. Seven more words to go do this

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Tatscardenas, thank you foe taking the time and leaving us a review !We're thrilled to hear Alex provided great service from the moment he greeted you to recommending the right services. He truly cares about every customer’s experience. -Dennis Alejo GSM

Oh it was great the agent was wonderful and they were so

Oh it was great the agent was wonderful and they were so fast really they were

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.
Dealer response

Marieburns833, thank you for taking the time and leaving us a review ! We're thrilled to hear that you had a great experience and that our agent took such good care of you. Fast, friendly service is what we strive for, and we're glad we delivered. We truly appreciate your visit and hope to see you again soon!-Dennis Alejo GSM

Too long of time to attend you after having an

Too long of time to attend you after having an appointment . And too long time to do an oil change . You better off to go to jiffy lube …

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Very good experience.

Very good experience. It was quick and well done. Staff is very polite and facilty is clean and well maintained

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Paramvir139, thank you for taking the time and leaving us a review ! We're so glad to hear that everything was quick, well done, and that you found our team to be polite and the facility clean and well maintained. It means a lot to us to know we’re meeting your expectations on all fronts.-Dennis Alejo GSM

I like that it’s new but I was really packed.

I like that it’s new but I was really packed. I had my appointment at 7 but wasn’t helped till 7:45

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Joselyn, thank you for taking the time and leaving us a review ! We're glad to hear you liked our new space, sorry to hear about the wait during your visit .-Dennis Alejo GSM

I had a great experience!

I had a great experience! Everything was very straightforward and done in a timely manner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Leslie.cruz615, Thank you for taking the time and leaving us a review ! We're thrilled to hear you had a great experience and that everything was straightforward and timely. That’s exactly the kind of service we strive to provide every day.-Dennis Alejo GSM

Excellent Service really enjoyed the new facility and

Excellent Service really enjoyed the new facility and establishment. I've been coming to Honda World since I purchased my car since 2015.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Gio, thank you for taking the time and leaving us a review. We are glad you had a great customer experience and enjoyed our new facility , thank you for your loyalty on behalf your 10 year and counting ! -Dennis Alejo GSM