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Reviews
I rated Precision Honda 0/10 due to CPO non-compliance, untrustworthy practices, and total post-delivery ghosting. I recently purchased a 2024 CPO Honda Civic. Upon reviewing my paperwork, I discovered the dealership left the entire "Documentation / Keys / Manuals" section of the official 182-Point Checklist blank. Item I explicitly mandates two working OEM key remotes for HondaTrue CPO delivery compliance, but I was only provided one. To resolve this administratively, I sent 3 separate emails this week to multiple sales team members and the General Sales Manager at Precision Honda. They have completely ignored every communication attempt. Precision Honda submitted an incomplete CPO checklist to bypass corporate standards and is actively refusing to communicate. This behavior is dishonest and non-compliant. I am requesting American Honda Corporate intervention to enforce program compliance and direct the dealership to supply the required second OEM key.
I rated Precision Honda 0/10 due to CPO non-compliance, untrustworthy practices, and total post-delivery ghosting. I recently purchased a 2024 CPO Honda Civic. Upon reviewing my paperwork, I discovered the dealership left the entire "Documentation / Keys / Manuals" section of the official 182-Point Checklist blank. Item I explicitly mandates two working OEM key remotes for HondaTrue CPO delivery compliance, but I was only provided one. To resolve this administratively, I sent 3 separate emails this week to multiple sales team members and the General Sales Manager at Precision Honda. They have completely ignored every communication attempt. Precision Honda submitted an incomplete CPO checklist to bypass corporate standards and is actively refusing to communicate. This behavior is dishonest and non-compliant. I am requesting American Honda Corporate intervention to enforce program compliance and direct the dealership to supply the required second OEM key.
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- 1.0
- Does not recommend this dealer
- Shopped for a used car
RC, Thank you for choosing Precision Honda and sharing your experience! Thank you for taking the time to share your experience. We sincerely apologize for the frustration and disappointment you have experienced. We understand your concerns regarding your HondaTrue Certified Pre-Owned 2024 Honda Civic, specifically the incomplete 182-Point Inspection Checklist and your belief that you did not receive all required CPO items at delivery. We also regret that you feel your attempts to communicate with our team have gone unanswered. Providing transparent communication and addressing customer concerns promptly are priorities for us, and we are sorry that this was not your experience. We would appreciate the opportunity to review your purchase documentation and investigate this matter with our management team to ensure it is handled appropriately. Please contact me directly at 562- 204- 6083, my name is Sarah Garfias, I am part of the Customer Relations team. I would love the opportunity to connect with you so I can gather the necessary information and work toward a resolution. We value your business and hope to have the opportunity to restore your confidence in Precision Honda.
Thanks Sarah. Just left you a voicemail. It's a bit disappointing not to get a response from the Sales team after 3 emails. Nonetheless, I appreciate YOUR responsiveness. Please call me back when you have a chance. Thank you.
Accurate wait time. Friendly interaction. Good customer service on this visit. Attentive to my questions
Accurate wait time. Friendly interaction. Good customer service on this visit. Attentive to my questions
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Petecajero, Thank you for choosing Precision Honda and sharing your experience! We are pleased to hear your wait time was accurate and that our team provided friendly, attentive service while answering all of your questions. This is exactly the level of customer care we strive to provide to all of our customers. We appreciate your trust in us and look forward to assisting you again in the future! -Dennis Alejo GSM
Disappointed My car has been at the dealer for 4 days and I requested a rental and have not received it.
Disappointed My car has been at the dealer for 4 days and I requested a rental and have not received it.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Everyone was nice and I appreciated the car wash however no one told me what the issue was with my tire
Everyone was nice and I appreciated the car wash however no one told me what the issue was with my tire
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Beautiful showroom Incredible space. Wish they had easier access to connect with service managers Thank you
Beautiful showroom Incredible space. Wish they had easier access to connect with service managers Thank you
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
sanatshah, thank you for taking the time to share your feedback! We're so glad you enjoyed our beautiful showroom and the new space. We also appreciate your suggestion regarding easier access to our service managers. Feedback like yours helps us identify opportunities to improve the customer experience, and we'll certainly take it into consideration. If you ever have difficulty connecting with your service advisor in the future, please don't hesitate to reach out to me directly at 562-231-6732. I'd be happy to assist you and help connect you with your advisor as quickly as possible. Thank you for choosing Precision Honda. We look forward to serving you again and providing an even better experience on your next visit.-Nathalie Garcia Customer Relations Manager
Dealer is great, I go there for several years, but I didn't have a good experience with Mr Robert Pastor
Dealer is great, I go there for several years, but I didn't have a good experience with Mr Robert Pastor
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Dropped off my vehicle at 7am and was asked to pick up at 6:30 pm even though the car was dusty and seemed to have been sitting for hours. I was not able to speak to anyone to address issues with services performed during pick up was asked to contact advisor the next day. After contacting advisor next day was not able to get a hold of and was redirected to his partner. After booking an appointment to come back Advisor Robert then reached out and said we will see if we can help you? Not assuring me that after insurance I paid for paid $899 for a full car buff and ceramic coat would for sure be performed properly was instead made feel like there is nothing we can do for you.
Dropped off my vehicle at 7am and was asked to pick up at 6:30 pm even though the car was dusty and seemed to have been sitting for hours. I was not able to speak to anyone to address issues with services performed during pick up was asked to contact advisor the next day. After contacting advisor next day was not able to get a hold of and was redirected to his partner. After booking an appointment to come back Advisor Robert then reached out and said we will see if we can help you? Not assuring me that after insurance I paid for paid $899 for a full car buff and ceramic coat would for sure be performed properly was instead made feel like there is nothing we can do for you.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Anthony helped me out with my check engine light. He really made my experience less stressful. Grateful for his knowledge and assistance I'm glad I had a great advisor and also glad I chose Downey Honda.
Anthony helped me out with my check engine light. He really made my experience less stressful. Grateful for his knowledge and assistance I'm glad I had a great advisor and also glad I chose Downey Honda.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
sguadalupe86, Thank you for choosing Precision Honda and sharing your experience ! We're thrilled to hear that Anthony was able to help with your check engine light and make the process much less stressful. Providing knowledgeable, attentive service is what we strive for, and we're glad Anthony delivered that for you. We truly appreciate your kind words and are honored that you chose Precision Honda. Thank you for your trust, and we look forward to serving you again !-Dennis Alejo GSM
Welcoming and helpful Welcoming when you first arrive and helpful explaining how the process works and what to expect
Welcoming and helpful Welcoming when you first arrive and helpful explaining how the process works and what to expect
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
69sandra.solis, Thank you for choosing Precision Honda and sharing your experience! We are glad to hear you felt welcomed from the moment you arrived and that our team took the time to clearly explain the service process and what to expect. Providing a friendly, informative, and stress free experience is always our goal. This is exactly the level of customer care we strive to provide to all of our customers. We appreciate your trust in us and look forward to assisting you again in the future! -Dennis Alejo GSM
Very professional Very professional experience and everyone was very helpful and attentive would recommend to fellow Honda owners
Very professional Very professional experience and everyone was very helpful and attentive would recommend to fellow Honda owners
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Ernwolf9413, Thank you for choosing Precision Honda and sharing your experience! We are happy to hear you had such a professional experience and that our team was helpful and attentive throughout your visit. Your recommendation means a great deal to us. We appreciate your trust in us and look forward to assisting you again in the future! -Dennis Alejo GSM