Reviews
I’m happy with the service I received they were very
I’m happy with the service I received they were very courteous, helpful and friendly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Claudiajuarez0333,We’re so glad to hear you were happy with the service and that our team was courteous, helpful, and friendly during your visit. That’s exactly the experience we aim to provide every customer.-Dennis Alejo GSM
He is an excellent person, it’s the first time than I got
He is an excellent person, it’s the first time than I got a good service. Thank him.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
noemail23, thank you for taking the time and leaving us a review! We're so glad to hear that you received great service and that your experience stood out. We hope to continue exceeding your expectations in the future!-Dennis Alejo GSM
Wonderful place to do service and business with.
Wonderful place to do service and business with. I’m always satisfied every time I take my car in.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
jcamberos84, Thank you for taking the time and leaving us a review. We're thrilled to hear that Juan and our team made such a positive impression. Treating our customers like family, being respectful of your time, and delivering courteous, professional service is exactly what we strive for every day. Your feedback means a lot to us, and we’re grateful for the opportunity to earn your trust.-Dennis Alejo GSM
The process was simple, the representative was helpful
The process was simple, the representative was helpful and the vehicle was delivered in a timely manner.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
nunez2505, Thank you for taking the time and leaving us a review ! We’re delighted to hear that the process was smooth and that our team was helpful. Timely service is very important to us, and we’re glad your vehicle was delivered promptly. We appreciate your trust and look forward to serving you again!-Dennis Alejo GSM
Dropping of the car for service was easy, but picking up
Dropping of the car for service was easy, but picking up the car had some issues. Mainly trying to find somebody to get the car and then even though a car wash was on the paperwork, it had not been done yet. So I had to wait a few extra minutes to get it done.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
glpm93, Thank you for your feedback and for bringing your vehicle in for service. We're glad to hear the drop-off process was smooth! We understand how important it is for the entire experience start to finish to be just as seamless. While there was a brief delay during pickup, we appreciate your patience and are always working to improve those final touches like the car wash. Your input helps us refine our process, and we hope to make your next visit even more efficient.-Dennis Alejo GSM
Great service department.
Great service department. They take care of you quickly and their representatives are knowledgeable and friendly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Laurier, Thank you for taking the time and leaving us a review! We’re so glad to hear that our service department took care of you quickly and that our team’s knowledge and friendliness stood out. Providing efficient, high quality service is always our goal, and it’s wonderful to know we delivered that for you. -Dennis Alejo GSM
Such an amazing place with amazing people, Ernesto is a
Such an amazing place with amazing people, Ernesto is a amazing service advisor great help
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
noemail23, thank you for taking the time and leaving us a review !We're so glad to hear you had a great experience with our team, and especially with Ernesto. He truly cares about providing excellent service, and it’s wonderful to see his efforts recognized.-Dennis Alejo GSM
Excellent service fast and reliable agents I’m very
Excellent service fast and reliable agents I’m very satisfied all this years and congratulations for your new building it’s beautiful!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
davidraymond2009, Thank you so much for your continued support over the years! We're truly grateful for your loyalty and kind words about our team and the service we provide. It’s great to hear that you’ve found our service fast and reliable — that’s exactly what we strive for. And thank you for the congratulations on our new building we’re excited to welcome customers like you into a space that reflects our commitment to quality.-Dennis Alejo GSM
I visited Honda World Downey recently and they completed
I visited Honda World Downey recently and they completed a beautiful remodel of their service center, which has greatly improved the overall atmosphere and customer experience. However, there is still room for improvement when it comes to staff training and customer service. I visited for a routine oil change and, as often happens, additional recommended services were brought to my attention. I agreed to proceed with the suggested work and waited in the lounge while the services were completed. While waiting, I came across a coupon that applied to the services I was receiving. When I presented it to the staff, I was informed that the coupon could not be honored because the invoice had already been created even though I had not paid for any service yet. I asked if an adjustment could be made especially considering they were able to modify the invoice later to accommodate a payment plan but was told it wasn’t possible. This experience was disappointing because I purchased my vehicle at Downey and only get my car serviced at Downey as a loyal customer. Never once did the representative speak to a manager or try to accommodate my request. While I understand there may be policies in place regarding coupon use, a bit more flexibility and clearer communication from staff would go a long way in creating a more customer-friendly experience. The representative should ask if I have any coupons and mention that I wouldn’t be able to use any once an invoice is created. I hope the team considers reviewing their procedures and providing additional training to better serve customers in the future.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Prices were extremely high with little discount offered.
Prices were extremely high with little discount offered. Might be my last visit there. I can no longer afford this location.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair