New Country Motor Cars

We worked with Michael Nwachukwu and he was amazing! We was incredibly kind, patient, and helpful through the process of financing our new car. We highly recommend working with him.

Avoid! False advertising and no ethics. They listed a car for $60k on their website as well as on cars.com. I took screen shot pictures of their listing on their own website, as well as of my texts with the dealer acknowledging that price. I went to buy the car and they gave me an invoice where they raised the price by $5,428 and added $1395 in additional dealer fees as well. They said outright that they wouldn’t honor the price they listed the car at because it was just listed. Outrageous and disappointing from a Mercedes dealership. I am buying a BMW and sharing all this info including emails and screenshots of everything with MBUSA complaints department. Such a disappointment.

DO NOT get your car repaired here. I made the mistake of getting them to look my thermostat overheating when the dealer I purchase the car from wouldn’t be able to take my car for another week. I absolutely regret it. Not only was their customer service horrible, but they over charge for repairs and make false promises. Before I had it towed there, I checked in with service and told me they’d be able to schedule me for the next day at noon. I also told them I needed a loaner vehicle, which the woman said all I had to do was talk to my service advisor about it…both were LIES. They didn’t even unlock my car until late the day after that and then called me 15 mins later telling me they weren’t sure but it may be the thermostat and gaskets, and then 5 mins after that added the water pump which doubled the repair cost (over $3,500) They charge a whopping $315 an hour!!!! And a $400 diagnostic charge!!! I said I’m not paying this unless they’re absolutely sure it’s what’s wrong with my car. I ended up speaking to another service person who said they were gonna take another look at it Monday. Meanwhile no loaner so I ended up renting a car. After several conversations back and forth, and one with the actual Service Manager who basically started the conversation with saying “Not to be combative, but…” I ended up being so disgusted and dissatisfied with the service I called my dealer again (Mercedes Benz of North Haven) and they said they’d take a look at it and their repair hourly rate and diagnostic is significantly less. They’re also taking a video of the diagnostic and sending the invoice right away. Already leaps better! Never again.

I recently purchased a vehicle from New Country Motor Cars Mercedes-Benz, and while I’m extremely happy with the car itself and the competitive price I received, the overall sales experience left a lot to be desired. The car is everything I expected from the Mercedes-Benz brand—luxurious, smooth, and a joy to drive. The pricing was also very fair, which made the deal attractive. However, the sales process was disappointing. There was a serious lack of follow-up from the sales team, and several promises made during the transaction were simply not kept. Communication was inconsistent at best, and I found myself having to chase them down for updates that should have been proactively shared. It was clear that once the sale was made, any sense of urgency or professionalism disappeared. While I’m thrilled with the vehicle itself, I expected a much higher level of service from a dealership representing such a premium brand. I’d recommend going into any transaction here with tempered expectations regarding customer service and follow-through.

World-Class Experience at New Country Motor Cars – Worth the 3-Hour Drive! I recently purchased a Mercedes from New Country Motor Cars in Hartford, CT, and I can confidently say it was one of the best car-buying experiences I’ve ever had. From start to finish, Ryan H. went above and beyond to make sure everything was seamless, personal, and top-tier. Before I even made the trip, Ryan sent me a detailed video of the car, walking me through everything so I knew exactly what to expect. His communication was clear, timely, and never pushy—just genuinely helpful. I drove 3 hours to pick up the car, and the level of service I received was absolutely worth the trip. When I arrived, the vehicle was immaculate, the tank was full, and every step of the process was handled with professionalism and care. Ryan treated me like a VIP, and I left not only with an incredible car but with total confidence in my decision. If you're considering buying a Mercedes—no matter where you live—this is the dealership to go to. Ask for Ryan H. You won't regret it! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Excellent customer service, went beyond service for long time customer Highly recommend New Country Motors

I brought my 2016 Mercedes Benz E400 4 Matic Coupe for a recall that had not been completed. I must say I have never been so offended by the attitude of the individual who finally showed up after I waited 30 minutes for a courtesy car. I was having problems logging into a system via my on line insurance account to verify my insurance since they claim to have had high incidence of insurance fraud related to courtesy cars being given while vehicles are being serviced. Not only was she not very helpful it appeared she thought I was probably someone who fit the profile of a fraudster. She was unfriendly, rude, and acted like she didn’t want to be there to assist. I’m a black man with dread locs who happened to be casually dressed. I got news for you young lady. Not all black men with dread locs are fraudsters, drug dealers, or rappers. Despite my appearance I happen to be a Tax Examiner for the states revenue department. The service advisor Jason wasn’t much better. It’s obvious he wasn’t paying much attention when I was advised by the mechanic my battery needed to be replaced. I advised him my factory warranty was expired but my extended warranty would not cover the replacement so pleas have the mechanic replace it I will pay for it. He proceeded to advise me the new battery would not be covered by my warranty. No xxxx Sherlock. I received a text from Jason to advise my car was ready for pick up and to simply go to the cashier to make payment for the battery replacement. Not only did he not take the time to greet me upon my arrival, but simply sending me to make payment makes me feel like they were just interested in getting my money not to mention the high cost of the battery replacement. The customer service by those to aforementioned individuals leave a lot to be desired. The individual who came to ask if I was returning the courtesy car was very kind and professional the individual who brought my car to me was kind and professional as well. Those 2 individuals restored my faith in one’s ability to give good customer service. Overall, I was not happy with the service department. it’s frustrating that people look at you like you have no business owning a luxury vehicle of this magnitude. I will never go to this dealer for anything in the future. My 1 star rating is more than what’s deserved. I wish I could leave no stars!

Terrible dealership! Don't buy any car with them. They have a terrible customer services.

I had an excellent experience at New Country Mercedes. I had my 1st service and my service advisor was John Moore. When I arrived I had a loaner waiting and in a few hours my car was ready to go. John Moore is always professional and nice. Excellent communication always. A plus and 5 stars!!

Back in July 2024 I purchased a brand new 2024 GLE 350 with only 25 miles. Between then and now, December, the car has only 1970 miles. Within that time I have had to take the said car back 3 times for repairs. The first week I got a notification that says washer fluid is low. I brought the car in and they placed washer fluid in the car. Not even a week passed and I got the same message. Now this is summer and I never once used the washer fluid so I brought the car back in and was told that the washer bucket was damaged and had to be replaced. I had to get the passenger window on the driver’s side replace beat came with some damage. Now a week ago I was on my way to work when the engine light came on with a message that says cooling system malfunction. Now I have had too many issues with this brand new car with less than 2000 miles on it and at this point this is a defective vehicle that has no reliability. I brought the car in. They sent me a message that they turned the check engine light off, drove it and it came back on so they will have to get their technician to take a look at the car. A few days later they sent me a video saying there is some kind of corrosion and that they changed out the part and the light went away but they will have to drive the car some more to see if the light comes back on in order to do further work. That was the last I heard from them. Now today, myself and my insurance agent went to the dealership to speak with a manager. They put us on to the service manager John Desefano. When I tell you that man was rude, arrogant, dismissive and very unprofessional. They only thing left was for the man to tell us to F… off. We were told the car could not be changed for another car and he was gonna win one way or the other. We were told that’s the reason we have a warrant and that’s why the car cost almost $80,000 for it to have $80000 worth of problems. In the end we were told we keep saying the same thing and we needed to rap it up so he can get on with his day. At that point I had to tell him he was an arrogant dismissive xxxxxxx. We asked for a name number or email of someone higher up that we can speak with and he rudely gave us an 800 number, we could fall in line and see what can be done. In all my years of dealing with car dealerships, this is by far the worst of them all, and to think this is suppose to be a luxury line car.