New Country Motor Cars

I recently visited New Country Mercedes in pursuit of my next vehicle. The dealership was very accommodating, and the sales professional in particular was very knowledgeable, friendly, and pressure free. It definitely felt like she took the time to listen to what I was looking for, and made recommendations based on the information that I provided her. Their numbers were very fair and although I didn't purchase during my first visit, I will certainly purchase from them in a near future. Thank you Kaylee for the white glove service.

I did not buy my Mercedes at New Country, however, I will certainly consider them for my next purchase. I had a "key situation" in January while I was in Hartford working. Luckily I was able to get my car to New Country and the service I received was nothing short of Excellent! Sammy Cruz was my service advisor, and he took charge of the situation, and had it resolved to my satisfaction very quickly. Also, the staff and facilities are first class. I would highly recommend New Country, and will be back when I am ready for a new vehicle. Thank you, again, Sammy, for all your help!

I purchase a new vehicle every 12 to 18 months. More often than not over the internet. I have a large Mercedes Dealer 5 minutes from my home. We can never get together on price. I came across New Country Motors. Contacted the General sales manger, Tim Michael, He told me the truth, no games. Honest fourth right. I traded my 2011 E350 for a 2014 E350. I drove for almost 20 hours through the record snowfall for this car. I then met Abu, my salesman. He was incredible. Everything was in order, answered all of my questions, polite, professional. I highly recommend him. I purchased my first Mercedes when I was 37, (a new E420 in 1999), I have never experienced the level of service as I did from the mangers, the sales person, to the detail department! (Jose). As in every corporation, attitudes, business philosophies etc. begin at the top (dealer principal) and works its way though the ranks. The net result is, doing business the right way, with respect, integrity, and exceeding the customers expectations. THE WOW FACTOR.

Our family had been using North Haven Mercedes-Benz for service. It is closer than Hartford. But I'm happy to make the drive. The service experience was different as night and day. My service consultant Brenda was a pleasure to deal with. We will be customers for life!!!

Just purchased a 2013 C300 and for the first time in my car buying experience the process was excellent from start to finish. I was recommended to new country and Cherif by another satisfied customer. Cherif was very professional, personable and patient. He allowed me to look at test drive several cars and gave me his undivided professional attention until I found the car that caught my attention. He did not pressure me to making any decision and was straight up and honest throughout the whole process, he also worked on getting me a satisfied trade on my old car. The second half of the process was also excellent, business manager Jerrold Winful was also very professional and patient. Made sure I understood and was comfortable with the entire financial process. I visited the dealer several days after my purchase and both gentleman maintained that same,personable and professional attitude I experienced with them during my purchase. That leads me to conclude that these gentleman are in the business of providing excellent customer service and satisfaction and not just another sale. I will be returning to see them when I am ready for my next C300.

I worked with salesperson, Cherif Diouf He has listening skills and is not trying to just sell you a car. I appreciated his working within a budget. He wasn't the typical salesperson from other dealerships--and I did shop around! I recommend New Country Mercedes Benz and in particular Cherif to work with. I doubt you'll be disappointed with the experience and you'll get excellent service.

On 10/8/14 I made an appointment to have a problem with my soft top not opening properly with Alex in the service department for 10/10/14 @ 9:00 am. When I arrived at the service desk there was no appointment scheduled for me. After a few minutes, I was told that i would be taken care of. When I got my car back there was greasy hand prints all over the steering wheel and on the door panel. I called over the the person in the staging area and showed him and his comment was " that's why they call them grease xxxxxxx",he cleaned off the grease and I drove away very disappointed.

Last week I purchased a 2012 S550 from New Country. Over the years I have purchased many cars, foreign and domestic, but until now I have NEVER been motivated to take the time and effort to seek out a way to tell others about a positive buying experience. But this process was a surprisingly pleasant experience in every way. The two people I worked with were Mark Hoch, the GM, and salesperson Don Salierno. I worked with about 10 dealerships as I searched for the perfect car, and here are some specific things that separated New Country from other MB dealerships: - Responsiveness: from the very beginning Mark and Don were responsive to my questions, and I got multiple email and text updates almost every day, including nights and weekends. By comparison, I didn't hear back from some salespeople at other dealerships for days. I am still getting emails from a few of them asking me if I'm ready to buy, and saying how disappointed they are when I tell them that I bought elsewhere! Where were they when I told them I was ready to buy a car?! - Flexibility: Mark and Don were willing to work with me to agree on a purchase price that would fit within my budget. At some of the other MB dealerships I was working with, they actually told me "we never negotiate---we don't have to. Take it or leave it." - Exceeding expectations: The car I was initially interested in at New Country was sold before I made contact with Mark and Don. Mark listened to what I was looking for, and within 2 days found a car that met and actually exceeded all my requirements. He shipped it to his dealership, and certified it as a CPO. In contrast, NO other MB dealer offered to do this (although they ALL have the same vehicle search capabilities that Mark does.) - Integrity: the price was right, the car was perfect, CPO financing with a good interest rate was all lined up. As I flew into Hartford to sign the deal and pick up the car, I couldn't help but think that it was almost too good to be true, and wonder what 11th hour gotcha would pop up.(One of the other MB dealers I was working with had quoted me a car with 27,000 miles, but when I took a close look at the Carfax report it said the car had 45,000!) No need for concern. The contract was exactly as we had agreed, and the car was prepped and ready to go. Customer Focus: Don was great to work with. He has a relaxed and friendly manner, and a good sense of humor. I never felt any pressure to make a decision. In fact, just the opposite: he assured me that I had no obligation to buy the car they found for me, and that they would be able to sell it to someone else if I decided not to buy it. He took a lot of time to teach me about all the key features of the car. And Don even picked me up at the hotel and drove me to the dealership to get the car. Professionalism: as a business owner, I appreciate being able to work with true professionals with integrity. Don and Mark embody that attitude. They did exactly what they said they would do every step of the way, and they always met or exceeded my expectations. You can't ask for more than that from a business arrangement. I strongly recommend this dealership and their staff to anyone considering a MB, and have no problem attaching my name with this review. Thanks again, Don and Mark, for finding me such a great car! Andy Deveau

I just purchased a 2012 S550 from New Country. I worked with GM Mark Hoch and salesperson Don Salierno. Both of these gentlemen were great to work with, and the entire experience far exceeded any prior car purchase, and I've been buying cars for 42 years. These folks embody all the things that you expect in a business relationship. While searching for a vehicle, I worked with about 10 other MB dealerships. The guys at New Country separated themselves from their competition by their professionalism, honesty, customer service orientation, responsiveness, and their willingness to go above and beyond to get the deal done. I'd highly recommend them to anyone purchasing a Mercedes Benz. Andy Deveau

I have had many negative experiences buying cars since I moved to CT in 1990. I buy mostly used cars, and you usually get 2nd class treatment when you aren't buying the newest and shiniest or the most expensive. Thanks to Don Salierno, I got treated the same as if I was buying an AMG! I'm not the easiest car buyer to please, because I used to be a service manager, years ago, in a few car dealerships in central Pennsylvania. It took many months of looking to find exactly what I was looking for, but Don came through with flying colors. After finding a car that met all my strict requirements, he made the deal seamless from decision to driving home my Mars Red C300 Sports 4Matic. Hundreds of dollars under book value, and even helped make up the difference in my trade, which had some problems since I bought it from a less than honest used car man in Berlin. Now every time I get behind the wheel, I get a happy feeling, knowing how well I was treated, and we're planning on passing my car down, and trading in my Wife's and Son's cars on either newer cars for me, or for them. I finally found my honest car dealership in CT!! Thanks to Mr. Hoch and his crew, I'm now a New Country customer!