New Country Motor Cars

In-general, New Country Mercedes-Benz Service Department is AMAZING!!! In-detail, from when I was greeted by their service valet/porter, the gentleman in the morning was kind, courteous, and very inviting, to the young lady in the evening, whom was so very energetic, happy, and ever so delightful. The highlight was when I was helped by my service advisor, Mr. Sammy Cruz = THE EPITOME OF EXCELLENT CUSTOMER SERVICE & THE PRIME EXAMPLE THAT ALL CUSTOMER SERVICE PERSONNEL SHOULD FOLLOW!!! Sammy Cruz is the reason why ALL should bring their Mercedes-Benz vehicles into New Country Mercedes-Benz service! Sammy was BEYOND understanding to my concerns, and made sure that I understood my service/repair. GONE ARE THE DAYS & STEREOTYPES where a dealership service center is a "fearful place for service", as all you have to do is SEE SAMMY CRUZ & HE'LL GIVE YOU THE RESPECTFUL & CONSIDERATE SERVICE ALL SHOULD BE GIVEN WHEN VISITING A DEALERSHIP SERVICE CENTER = SAMMY CRUZ DESERVES MORE THAN 5-STARS...as there are not enough stars and/or ratings that can measure the AMAZING level of service/treatment I'd received from Sammy Cruz with New Country Mercedes-Benz!!!

Ron Chwalek helped me quickly installed the front license plate bracket on my vehicle. He is very knowledgeable and provided many suggestions. What a positive service experience!

Worst customer service ever. Bought the maintenance program and brought my car in prior to expiration and everything was great. I especially asked them to do a brake inspection and they told me I had a lot of miles left on both front and back brakes. 4500 miles later I had to replace both front and back brakes plus al 4 rotors. Their inspection of the brakes was done so that they did not see anything. A very shady move. Don’t expect any service after you purchase the vehicle. The head of the dealership Tim Parker does not return any emails. Stay away

What was most helpful in understanding the repair issues was the video provided by the mechanic and what was needed. Because it was going to require several day. I opted not to have an SUV loaner and have someone drive me home and pick me up. The two gentler were outstanding and courteous along with all the staff who helped me out!!!!

Just needed a very quick service today, and it turned out to be very quick. Just needed tire pressure adjusted and Ron Chwalek took care of it. He also topped off my windshield fluid, all in less than 10 minutes. Whenever I take my car in for service, it has been a good experience!

Worst customer service ever and they are very racist specially with the used sales manager I am not sure how he’s in that position and service department is not honest

Went for a diagnostic and they told me that air compressor is not working? Charged me $265 and I get home . Pushed all connections together and pump works fine . Thank you for doing nothing! Only thing they done for the money that let me know all other part are good I have replaced on vehicle. Btw it is a 2005 E500 . This place is a total rip-off. I will have local mom and pop’s device deal with my car from now on ! Btw manager was rude on the phone and told me that I’m wrong constantly!

Absolutely the worst service or should I say NO service performed ever. I scheduled to have our GLS 450 serviced, easy appointment, they offered a loaner, great... I show up at 6:50 am for a 7 am appt. I have 3 items I want addressed on our 48,000 mi car....they want $250 to diagnose each item...$750 and nothing is fixed? I agree to $500 in diagnosis, now I go to the next window to get the loaner...I have my DL, insurance card and a wad of cash, they want a credit card which is at home in my work truck....nope, nothing, they don't even have a shuttle driver to bring me home. I wind up taking my car home and wasting 2 hrs of my time for nothing. This is Sonderclasse service? I think not.

With appointment....had to bring in 2 times fkr a 1 hour service recall. Terrible CS. They act like they are doing you a favor. Terrible!

I am sending a big thank you to Ron Chwalek for pairing my new iPhone with Bluetooth on my Mercedes E350. I can always count on Ron for his help whenever I need it. He is knowledgeable, efficient and professional. I highly recommend Ron.