Santa Margarita Toyota

Worst experience ever. I have been dealing with Teclo since 07/19 when I first inquired about a vehicle that was in transit. At first his communication was great. We were emailing back and forth. I was trying to work out a deal offering my all in price and at that point everything changed. His responses were short when I started questioning the all in price with tax and fees. If im gonna spend 55k, I would think that would be a normal thing, to get a break down of the cost. I told him I would be there on Monday 07/25 and kept asking for a sales manager and he kept replying to me. He was condescending, telling me that they will have no issue selling the car at the listed price and that the last one that came in sold in 15 minutes. Never once did he mention that I am not able to reserve the vehicle in advance. Every other Toyota dealer does this but apparently they don't. I showed up Monday morning hoping to reserve at the full price quoted with the markup of $3880. I spoke to Alex and the sales manager Richard. Teclo never submitted my info as a lead as Alex was not able to find anything with my name or phone number. I was told it was first come first serve and nothing could be done until the vehicle arrived. Richard was very well spoken and I appreciated him taking some time to talk to me. My wife and I lost wages taking days off and time/gas traveling from Lake Elsinore, an hour away. I understood and kept following up by text with Alex. I figured it would be to my benefit to be in contact with both of them so I started emailing Teclo on the 28th again. He got back to me the next day stating there was a possibility it would arrive that night or in the morning on the 30th. I wanted to make sure I had a chance so I was there before 7am on the 30th. The vehicle I was interested in did not arrive. I was greeted by Rob and helped by Susan once sales opened. I expressed my frustration in the first come first serve process and I was ready to wait all day if I needed to as the last expected delivery date was the 30th. I was told that it might not show up but I would be contacted if it did. I emailed Teclo that same day asking him to keep me posted. No response back. I called the next day to get an update and spoke to Alex, no deliveries came in. I called on the 1st and spoke to Teclo and he seemed bothered at that point. Still no reply from my email from 2 days ago and he said I would get a call, text and email once they got more info. I didn't want to bother any of them anymore so I waited. On 08/02 I was called by one of the sales managers Ryan to see if I had any questions. I informed him I was waiting and wanted to be contacted asap. This morning 8/4 I noticed that the vehicle did not say it was in transit online anymore. I called and spoke to Susan and she informed me that someone was buying it already. I was upset and asked for a sales manager. Was transferred to a voice-mail and still have not received a call back from that manager. I went in person to see if maybe the deal was not finalized and to get an explanation as to why I was not contacted. Spoke to Rob outside the dealership as he recognized me from saturday and stated he was one of the managers when i asked. I appreciate him letting me vent but was given excuses and no solution, which I don't blame him, at that point the vehicle was signed for already. Teclo dropped the ball, maybe purposely. I believe the dealership had a preference on the deal they wanted to move forward with but I was told that was not the case. I saw the buyer and my skin tone was browner but my money is just as green. I hope this was not discrimination but then again the dealer is in South OC, what did I expect. This blonde lady got the notification and I didn't. I had even submitted my info and locked in my deal through the SmartPath service. Good thing I didnt apply for financing online since I never had a chance with the lack of communication. I can only be mad at Teclo my sales rep and Ryan the sales manager. Alex and Susan thanks for your help. Rob thanks again for keeping your cool and hearing me out. Teclo and Ryan thanks for not giving me the same opportunity to be a customer as everyone else.

Poor service manager, his name is Ian. Staff trained to take advantage of customers. Take your care elsewhere for service!!!! Trick: Flat Tire Trick 2: you need brakes But it’s a brand new car. Then let the backpedaling begin.

Jim and Richard are the best in the biz. I highly recommend Santa Margarita Toyota.

Excellent sales and administrative service. After purchase concluded, follow up "thanking for your business" by team management and dealership owner was duly noted and appreciated. Sincerely.

Worst service department west of the Mississippi. They will tell you that your car need services that it doesnt need and they will overcharge you. Service manager Ian is not that smart and rude. Owner will treats the place like a Ford Dealership. Take your business somewhere else.

Alan is so helpful. He took care of my car from the date I dropped at dealer until the date I picked it up. They replaced my hybrid battery without charged any rental car.

Poor service department. Ian in service encourages unethical work. Toyota is known for quality and customer care and you won’t get that here. Run as fast as you can!

Great people, service, and beautiful facilities. Conveniently located. Robert provided excellent service and a familiar friendly face.

Great friendly service people, very attentive and accomodating. Car back as promised no issues. Bought my car here too abd great sales team. Red carpet treatment. Literaly!

We had a bold and ambitious rat chew through wiring in our Corolla … so bold that he was still chewing when service Allan popped the hood. Our car was fixed quickly .. this agency is the best. We are thankful to have them near.