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Lexus of North Hills

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (86 reviews)
Visit Lexus of North Hills
Sales hours: 9:00am to 5:00pm
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–4:30pm
Tuesday 9:00am–8:00pm 7:30am–4:00pm
Wednesday 9:00am–8:00pm 7:30am–4:30pm
Thursday 9:00am–8:00pm 7:30am–4:30pm
Friday 9:00am–6:00pm 7:30am–4:30pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
New (877) 843-6576 (877) 843-6576
Used (888) 484-4998 (888) 484-4998
Service (888) 827-8709 (888) 827-8709

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (86 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of North Hills from DealerRater.

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LEXUS of North Hills Reviews

No hassle or pressure to purchase a car like I have experienced in the past when car shopping. It was very nice working with Darleen Zada, she was very informative and patient. The follow-up she provided was very impressive. If you are looking to buy a car at LEXUS North Hills request Darleen, she is great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Thank you for the review. Follow up is a critical part of the sales process for the sales consultant and the guest. Enjoy your new vehicle.

review Lexus north hills

I had been car shopping for some time before going to Lexus. We worked with Darlene Zada, who was a pleasure to work with. She found the perfect balance of sales...by being available but not pushing too hard. We also worked with Troy for our financing who was also wonderful. Very positive experience. Good inventory. We had a good experience and would recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the kind review. Enjoy your new vehicle.

wonderful experience at LEXUS OF NORTH HILLS! THX

Such a great team of people and extremely helpful in dealing process. thanks Steph B. and Michael (Mr. Tech). Any questions that I had called in to ask were always answered in a very timely fashion. Even the service people who I was not familiar with were also helpful and courteous. I would highly recommend this dealership to a friend. Thanks Lexus North Hills.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the review, Cathy. Stephanie and Michael are certainly assets. Enjoy your vehicle.

Excellent Service

Came in convinced I was going to get something totally different. Ended up trading in my ES350 for an RS350L. The car is beautiful, the sales staff is incredibly friendly and helpful, and the facilities are clean and comfortable. The process went incredibly smooth. Darlene was our sales person, and she was so friendly and helpful. Love my new car and Love Lexus of North Hills!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are happy to hear you enjoyed your experience.

Super Staff!

Traded in a sedan for an SUV. The sales staff was very friendly and made the process go as smoothly as possible. The facilities are clean and comfortable. They even went out of their way to engage my kids in conversation while we were waiting for things to go through. Very happy with the service received and with my new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent Service!

We came to this dealership to look at a certified Lexus we saw online & Daniel was the salesman that showed us the car. He was extremely friendly & knowledgeable answering our many questions. We went to another Lexus dealership to check out another car, but returned to Lexus of North Hills to see Daniel. We ended up buying the certified car & couldn’t be happier. Would definitely recommend Daniel to buy a car from, he made the sometimes stressful process of car buying easy. Because of him we will return to this dealership for all of our service even though we live over 1 1/2 hours away.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

My Lexus GS 350 AWD

We came to this dealership to look at a certified Lexus we saw online & Daniel was the salesman that showed us the car. He was extremely friendly & knowledgeable answering our many questions. We went to another Lexus dealership to check out another car, but returned to Lexus of North Hills to see Daniel. We ended up buying the certified car & couldn’t be happier. Would definitely recommend Daniel to buy a car from, he made the sometimes stressful process of car buying easy. Because of him we will return to this dealership for all of our service even though we live over 1 1/2 hours away.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the review, Jim. Enjoy your new vehicle.

Top notch customer service!

This was the third experience purchasing a new car and I was blow away by the professionalism and friendly staff. Steph was great to work with and very knowledge.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Brian, thank you for the review. Enjoy your new vehicle.

Best experience - Berel is great!

We had a wonderful experience at Lexus. Everyone is very nice and easy to work with. Berel was great to deal with and was a pleasure to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the review. Berel is excellent and makes the process stress-free.

Lexus Owner X 2 NX300 and SC430

Staff is very professional, Have test drove other Luxury SUV/crossovers, Lexus excels by far! Have owned my 2018 NX for 2 months, Confident I made the right Decision. Love my SC430, has proven to be an awesome vehicle, quite the head-turner :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Margie. Thank you for the review. We hope you had a great experience at Lexus of North Hills. Enjoy your SC and NX!