Reviews
Jason actively cares about people. I was in a bind and he was timely and engaged. This is the 3rd or 4th vehicle I have purchased with Jason and the Northside family. Every Time I have reached out to Jason, he was been engaged and timely. He treats me like I matter. That's a big deal because he understands that he is also in the people business....He gets it!!!
Jason actively cares about people. I was in a bind and he was timely and engaged. This is the 3rd or 4th vehicle I have purchased with Jason and the Northside family. Every Time I have reached out to Jason, he was been engaged and timely. He treats me like I matter. That's a big deal because he understands that he is also in the people business....He gets it!!!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Doug Dyer was very easy to work with and come to an acceptable agreement. The automobile I purchased was not a Lexus brand, but Doug still knew how to work the electronics and systems of the vehicle. Thanks Doug!
Doug Dyer was very easy to work with and come to an acceptable agreement. The automobile I purchased was not a Lexus brand, but Doug still knew how to work the electronics and systems of the vehicle. Thanks Doug!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We purchased a used car, unfortunately we bought it site unseen, we drove in from Austin to pick it up. The dealer would not hold it for me with a deposit and the car was not in great condition. In addition we had to wait several hours at the dealer, when we had made an appointment to pick up the car, which was already paid for before we got there, with our own financing. Several employees were just sitting around but nobody could help us, clearly not a well run dealership. I would not recommend shopping here.
We purchased a used car, unfortunately we bought it site unseen, we drove in from Austin to pick it up. The dealer would not hold it for me with a deposit and the car was not in great condition. In addition we had to wait several hours at the dealer, when we had made an appointment to pick up the car, which was already paid for before we got there, with our own financing. Several employees were just sitting around but nobody could help us, clearly not a well run dealership. I would not recommend shopping here.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 2.0
- Does not recommend this dealer
- Shopped for a used car
Very different from other dealers. I do not know why? Because you are selling expensive cars? So attitude needs to be different?
Very different from other dealers. I do not know why? Because you are selling expensive cars? So attitude needs to be different?
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 3.0
- Does not recommend this dealer
- Shopped for a new car
This experience was a blessing. They helped me when I didn’t see a way . God put it on their hearts to help me a d for that they will forever be Blessed. God did!
This experience was a blessing. They helped me when I didn’t see a way . God put it on their hearts to help me a d for that they will forever be Blessed. God did!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
I bought my first car from northside Lexus 7 years ago. Ashley was my favorite person at the dealership. She is always helping and answering any question to get me exactly what I want. I would like also to recognize the service team especially Tyler Painter, excellent communicator and helper. Thank you all at Northside Lexus.
I bought my first car from northside Lexus 7 years ago. Ashley was my favorite person at the dealership. She is always helping and answering any question to get me exactly what I want. I would like also to recognize the service team especially Tyler Painter, excellent communicator and helper. Thank you all at Northside Lexus.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Great customer service provided and very transparent negotiations. Lexus has the best certified program in the car business department. I highly recommend the Northwest Lexus Dealership. Get with Gerson Lopez !
Great customer service provided and very transparent negotiations. Lexus has the best certified program in the car business department. I highly recommend the Northwest Lexus Dealership. Get with Gerson Lopez !
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Donnie Holcomb was terrific. He was, of course, very knowledgeable about the car, but as important to us... he was very trustworthy and responsive!
Donnie Holcomb was terrific. He was, of course, very knowledgeable about the car, but as important to us... he was very trustworthy and responsive!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your great feedback about Donnie! We’re pleased to hear you had a trustworthy and responsive experience at Northside Lexus. Drive safely, and we hope to work with you in the future!
The whole experience at Northside Lexus was exceptional. We enjoyed our 2025 NX350h so much we decided to purchase the 2026 RX350h. It is spacious, comfortable and has so much technology it does everything but make your coffee. Julio is such a pleasure to work with. Always helpful, knowledgeable and personable. The dealership is clean and all the staff is friendly and helpful.
The whole experience at Northside Lexus was exceptional. We enjoyed our 2025 NX350h so much we decided to purchase the 2026 RX350h. It is spacious, comfortable and has so much technology it does everything but make your coffee. Julio is such a pleasure to work with. Always helpful, knowledgeable and personable. The dealership is clean and all the staff is friendly and helpful.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new 2026 Lexus RX 350h! We love to hear that you enjoyed working with Julio and the rest of our team here at Northside Lexus. Thank you for choosing us!
The service we received when purchasing our new Lexus was fantastic. Everything was handled quickly and professionally. All the staff were friendly and helpful, and the help familiarizing us with the vehicle was great. Thanks!
The service we received when purchasing our new Lexus was fantastic. Everything was handled quickly and professionally. All the staff were friendly and helpful, and the help familiarizing us with the vehicle was great. Thanks!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Northside Lexus and for sharing your positive experience with our team. Enjoy your new Lexus, and we look forward to seeing you again!