Northside Lexus

I feel like I was almost a victim of bait and switch. I came in with a price from a website. I drove 3 hours to get the car. When I arrived, I was met by Donnie with a paper that had a higher price on it. I literally had to screen shot the price online and text it to him to show that I was telling the truth. He came back to me 2-3 times saying that they needed more money and I stuck to my guns. He had told me that they would not lose a sale over $500. After the 3rd time he came back and said you got a deal with the price that seemed fair to me. After all of this I asked to get the tire pressure monitor sensor checked and to air up the tire so that we could drive the vehicle home safely. Donny’s excuse was that you had limited mechanics in the shop at the moment so they wouldn’t be able to check that. This is knowing that I bought the car for my son. I feel like he did not care about the customer or the customer’s safety. I paid $15,000 for the car with no warranty. What’s a tpms sensor cost $80? Are your customers and their safety worth $80? Or are you just about the sale and the profit? I put a review on Yelp as well. I got a response from a young lady and after seeing my post she urged me to call someone at the dealership. She should have shown him the review and urged him to call me. The finance guy was great. No issues. But come on. Customer service should be the utmost important thing for any company in business. I was shocked at this treatment.

I had a wonderful experience with everyone there and especially my sales representative Cathy. She was very accommodating and went above and beyond for me.

Beautiful design, clean, nice accommodations, Jared Postma is awesome. I would recommend them for su

Richard Harper is very rude and aggressive, after emailing me first several times he responds very rudely as if he never wanted to do business in the first place. Don’t email people if you aren’t interested in doing business with them.

Great friendly customer service. Process was quick in and out within 2 hours. Prices were good.

I am very happy for the car that I purchased from you. The experience has been positive in all aspects. Your service department is just as good as the rest of your operation. I thank you for that.

Was treated with respect throughout the process. Salesman did not truthfully advise the original list price of this CPO ES 350 when asked, inflating it to make the sales price which was near original list price for a used vehicle seem like a deal. Offerings of extended warranties & Lexus repair of door dings or wheel damage were inflated, reduced immediately once I declined as outrageously priced. Felt like a shake down instead of premier customer treatment.

They made the transaction easy. It was worth the almost year wait. Cannot say enough good things about Michael Featherstone. He was upfront, honest, and professional throughout the entire process.

Excellent service. Nice vehicle and a top notch car dealership. The sales person was excellent explaining everything. The dealer ship was very clean, personnel very friendly, nice lobby, very good selection on cars. Overall it was a nice experience.

We have purchased 2 cars from NORTHSIDE LEXUS and them two were sold to us from Larry Kidd. In short when I’m ready to trade in or buy another Lexus we will request Mr. Larry Kidd.