AutoNation Honda Roseville

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Thanks so much for the warm recommendation of the team here at AutoNation Honda Roseville. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We hope you are willing to give us another chance. Please reach out to us at (916) 467-8056 so we can work towards a resolution.

I brought my Element in to have the battery replaced. I also told them my car was making noises and rattling in the rear. My battery was replaced, and I got a service required notice for items found during the inspection. The repair number is 928652, date 2-16-2020, The power steering fluid level needs attention. Belts condition, fluid leaks, oil seeping around timing cover, Rear shocks (leaking) Steering and suspension condition needs immediate repair, . My dashboard light ‘needs maintenance, came on. I called to make an appointment. I asked to have either a pick up of my car at my home, or a Courtesy ride home and back to Honda. Was told Not available, nor was a loner car. I got there for my appointment and met w my associate. I told her I wanted my maintenance service done and the recommended services noted from my Dec. inspection. That’s when the dissatisfaction with Roseville Honda was evidenced. She wanted to charge me for an inspection, I told her I had had one. She couldn’t find any records of my visit and recommended services. I found that a real issue with Roseville Honda, not having access to previous inspection information. I told her I wanted the suspension checked, and the oil leaks etc. my car was taken for service at approximately 11. I waited and awaited for up dates. Bottom line, no suspension repair, no leak repair, no belt repair, and on top of that my maintenance needed light was still on! My rear is still rattling and feels wired, I didn’t get steering fluid service, nor belts. I was there until after 3 pm. To say I am unhappy is putting it mildly. I could understand a half xxx job if I didn’t have an appointment, as there wouldn’t be time to do the required services, but I was confident that since I had an appointment and was on time, and waiting, I would have everything done, and given up dates. I did get a ride home, even though I was initially told they where not available, how ever it was after 3 pm and I realized hati didn’t have my keys to get in my house, so we drove back to the shop. My recommendations are: provide rides, have the required mechanics available, have the service rep review the history of the vehicle prior to the appointment so the client feels like you actually care about excellent service! Turn up the volume on the tv. Maintain the coffee service, and let customers know where the snack machine is located. Give customers updates on status of service, either by the representative or via txt messages from the mechanics or the porters. It’s the little things that make the difference, like knowledge of the vehicle, access to all previous records, timely updates, written quotes, and not lies about Sanitation of the car. Which wasn’t done either. I have had my car since 2003. I love my car and I want to be secure in knowing that she has been taken care of by a qualified team. A complete review and detailed w the service rep of what was done and signed by the service rep.and the client. PS I am pleased to note the filthy carpet tiles where removed! An idea, to have an electronic update accessed via cell phone, Have a better appointment system, so the phone doesn’t ring and ring, you could have off site employees to handle it. Also the parts dept needs better coverage, As a retired Commercial Designer with Managment, space planning, and design to address the functionality of work space and clients satisfaction, there is more that could be done to make your location shine. Regards Robin James. Wants: repair the rear end, clean engine and replace belts, repair leeks, service the power steering.

Hello, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

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Hi, we are so happy to read such a great review about AutoNation Honda Roseville! If you need more help, our team is available to talk -- safe travels!

Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!