Reviews
great customer service
Staff is always pleasant and ready to help. I dropped my jeep off for an oil change. I received the call saying it was ready and when I arrived to pick it up everything was complete and I didn't have to wait.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Janis, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Best regards, Nick Salerno, General Manager 855-423-4349
Great service
Sean was really helpful and got us in and out within a reasonable time. Sean is a great asset to your company
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Veronica and thank you for this great review! We're excited to hear that Sean took care of you! He is a great asset and we appreciate all he does. Thank you again and hope to see you soon. Best regards, Nick Salerno, General Manager 855-423-4349
Service
July in service department was great. She took her time and always returned my calls. I was able to pick up my vehicle after hours. It was very convenient for me and my schedule.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hey Sarah! Thank you for this great review! July is truly an exceptional employee and we appreciate her for giving you a great experience! Best, Nick Salerno, General Manager 855-423-4349
Amazing Service
I can not say enough about the service I received on September 9, 2016. My Dodge Charger was towed to Napleton Dodge late at night. Romany received my car and called me right away. He was incredibly nice and helpful. They worked on my car after midnight and had it ready by next morning. He texted me to let me know what the problem was and that it was ready. He also called a few days later to make sure everything was working well. I can tell you I originally serviced my car in Orlando but not anymore. I have found my new Dodge service department at Napleton Dodge!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service was great, and fast
Personal attention was excellent by Yolanda Hernandez. Very satisfied with service and timely delivery. The courtesy van was of great help
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Martha, thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Best, Nick Salerno, General Manager 855-423-4349
Pretty Good over all
Marty is great, makes me feel like I'm the only customer he deals with, Very busy dealership, should make appointment with dealership where you are actually going, not the toll free number
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Vicki and thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. Best regards, Nick Salerno, General Manager 855-423-4349
Bad an liers
I called for a dodge caravan the said its available once i went there there is no car exist just they want me to come by to sell me another one
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Moh, we take the concerns of our customers seriously and work hard to ensure they're receiving the service we strive to deliever to each and every customer. It would appear this was not the case for you, and I would greatly appreciate the opportunity to speak with you regarding your situation. Not only would I like to learn more, but if possible, I would like to resolve it. Please contact me directly so I may have the chance to do so. I hope to hear from you soon. Sincerely, Nick Salerno, General Manager 855-423-4349
Awsome experience
The best experience ever Miguel Tosado and Jacob Perez were great honest from the beginning to the end loved the service
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Antonio for your 5 star review! We really appreciate it and are so happy that Miguel and Jacob were able to take such great care of you. Thank you for coming into see us and we hope we have the opportunity to see you again in the future soon. Best, Nick Salerno, General Manager 855-423-4349
Great warranty service
I was a transient customer with a check engine light. Brought the van for diagnostics and picked up a rental . Van was fixed in afternoon. Returned the rental car to dealer and picked up fixed van.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review, Gerald! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Best, Nick Salerno, General Manager 855-423-4349
Thanks For The Excellent Service ...Bob Canti!!!!!
My Son Nicholas Mathieson came in Labor Day weekend for an oil change and he ended up buying a new Jeep Patriot.... SWEEEEEEEEET!!!!! This was all due to Bob Canti who was extremely successful in making this event possible....he took his time and exercised tremendous expertise in each part of the entire process!!!!! We didn't even mind the amount of time it took for the final approval.... Bob entertained us with his immaculate sense of humor.... Great Job Bob... Thanks So Much For The Excellent Service you provided.... We're looking forward to doing business with you again in the near future!!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Donnette, I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It's quite an accomplishment to hear that Bob provided you and your son a great experience! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Best, Nick Salerno, General Manager 855-423-4349