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21 Century Auto Group

(4,688 reviews)
Visit 21 Century Auto Group
Sales hours: 9:00am to 9:00pm
Service hours: 9:00am to 9:00pm
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Sales Service
Monday 9:00am–9:00pm 9:00am–9:00pm
Tuesday 9:00am–9:00pm 9:00am–9:00pm
Wednesday 9:00am–9:00pm 9:00am–9:00pm
Thursday 9:00am–9:00pm 9:00am–9:00pm
Friday 9:00am–9:00pm 9:00am–9:00pm
Saturday 9:00am–8:00pm 9:00am–8:00pm
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
(877) 782-7148 (877) 782-7148

Reviews

(4,688 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of 21 Century Auto Group from DealerRater.

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Found the perfect truck for my husband!

Found the perfect truck for my husband!! The folks treated us like we were the only folks on the lot. Everything was smooth, and by the time we got there, all we had to do was sign and drive. Happy customers here!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Ive never liked the whole car-buying process, too much

Ive never liked the whole car-buying process, too much back and forth, always feels like there’s a catch. But this time was different. They made everything smooth and upfront. I drove 2.5 hours and I’d gladly do it again. Really thankful I found them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I scheduled an appointment with this dealership to view 2

I scheduled an appointment with this dealership to view 2 cars, a specific model. Flew to NYC for the weekend (they knew this), got to the dealership, for them to quickly tell me these 2 actually weren't for sale at all, they were "wholesale only" and I couldn't even look at them. After offering me a similar model and I explained I was only looking for this specific model, my time was done there. I explained to the manager this should have never happened, and got a few excuses like "we're going through a merger", "our call center is off-site", etc. Ultimately, the dealership is responsible for this matter. These listings are no where marked as wholesale only, or any other indicator that anyone viewing the listing cannot actually buy it. These listings are even still up nearly a week later, so be careful, I'm sure anyone can schedule an appointment to view a car, it might not actually for sale and you won't be told that. Seems like either false bait or terrible online presence.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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I bought a car here recently.

I bought a car here recently. They have a service understanding that is far ahead of many places in terms of both price and customer satisfaction. They will not let you go without seeing that you are happy!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Im a repeat customer, 3 cars and counting!

Im a repeat customer, 3 cars and counting! The staff is just so easy to work with, always polite and welcoming. They made the whole thing feel more like a coffee break than a car purchase. I left smiling every time. If you want a chill, no-hassle car buying experience, this is the place

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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The salesman Dave was awesome this is my second purchase

The salesman Dave was awesome this is my second purchase from this dealer total experience was great from sales to finance both times I always enjoy my visits here highly recommend

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

This place is horrible.

This place is horrible. I wasted so much time and lost out on other opportunities because of this dealership. The car in question suddenly had a $5000 fee tacked on after I specifically asked what fees they had before I made the drive out. I was told only $899 (which was high but I was ok with) and $299 doc fee. Classic bait and switch dealer. Don't believe their prices.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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I purchased a car at a great price for my daughter.

I purchased a car at a great price for my daughter. The guys were very helpful, and concerned for my daughter's safety. They have gone above and beyond to make sure everything ran smoothly. I highly recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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This dealership will lure you in with a really good price

This dealership will lure you in with a really good price on a vehicle and when you drive 3 hours to get there they will tell you they had to send it back to auction because of problems. This is truly a flat out lie. When they get you there they will try to sell you something else at a much higher price. If I could rate lower I would. "Beware,it's a scam!"

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Super happy with my purchase!

Super happy with my purchase! The team here was awesome, super helpful and easy to work with. I felt taken care of from start to finish. I’ll absolutely be coming back next time I’m car shopping. Highly recommend this dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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