Napa Ford

The scheduling process was quick and easy. I brought my vehicle in for service and it was ready later in the day. No fuss, no muss.

Great?. Efficient ?fast. Good flow to the service area, which seems to cover all services, including tire replcement

The dealership owes me almost $7000 since March 2022 for their duplication of service warranties that they tried to get me to pay for that are already covered under the basic bumper to bumper and 75000 mile service agreements. And they won't credit my account. I think there is some intentional fraud going on among the sales people. The vehicle also had 360 miles on it when I picked it up even though the delivery invoice said 19.

Great experience purchasing my first electric car. Nobody in the north bay had a Mustang Mach E except Napa had a four Erin answered my call and we met the next morning. I believe she came in a couple hours early to meet me. She also came in on her day off to finalize the sale. Great work ethics. Thank you Erin and the rest of the team. I love my new Mach E. Laurie

My 95 year old father was simply trying to buy out the lease on his Lincoln. Should be simple but after several calls to the manager, Peter Haines it was obvious he wanted the car and put up all sorts of roadblocks. Finally my father, fed up, took the car into the dealership with the intention of buying a new car. There were no cars on the lot and he was told it would be 6-9 months before a new car was available. He once again asked to buy out the lease. Mr. Haines insisted that he pay for a inspection, on a car he wanted to purchase. We called Ford National Leasing and they said this was not necessary but after waiting over 3 hours my poor father wanted nothing but to get out of that dealership! He paid the ridiculous inspection cost and now owns the car. I know things are difficult in the automobile business but to treat a 95 year old man this way is shameful. Shame on you Peter.

My 95 year old father was simply trying to buy out the lease on his Lincoln. Should be simple but after several calls to the manager, Peter Haines it was obvious he wanted the car and put up all sorts of roadblocks. Finally my father, fed up, took the car into the dealership with the intention of buying a new car. There were no cars on the lot and he was told it would be 6-9 months before a new car was available. He once again asked to buy out the lease. Mr. Haines insisted that he pay for a inspection, on a car he wanted to purchase. We called Ford National Leasing and they said this was not necessary but after waiting over 3 hours my poor father wanted nothing but to get out of that dealership! He paid the ridiculous inspection cost and now owns the car. I know things are difficult in the automobile business but to treat a 95 year old man this way is shameful. Shame on you Peter.

The finance manager lied to me about a document I was signing when I bought the new car. The form he had me sign cost me $499 even though I told him that I did not want any warranties or extras. This dealer does not do business in an ethical manor.

This dealership is currently advertising a used car on several of the online used car sites. When I contacted them about the car and expressed an interest in spending 800 dollars to fly in and examine the car, I was told that I wouldn't be able to take it for a test drive. So, if I am thinking of spending 57000 dollars for a used car, I can't even take it for a test drive? I don't think they really want to sell the car - can anyone say "bait and switch"

I would not recommend ordering a vehicle from this dealership; I can not speak on visiting the dealership in person. I was sold a vehicle that was claimed as brand new condition, but when I received the vehicle at my house it was not in brand new condition. The vehicle came with multiple scratches on the body and wheels. The driver who picked up my vehicle documented all of the damage and had it signed by the sales manager before loading the vehicle on his enclosed trailer. When I contacted the sales manager who signed off on the car with damages, he told me that the car was in perfect condition before it left the lot. He also told me that I would need to deal directly with the transport company regarding any vehicle damage. Once I told him that the document had his signature on it and that I had my attorney on standby, he immediately changed his attitude and asked me to send photos of the damage. I sent him photos of the damage, and the following day he told me that his body shop could take care of everything for $450. I told my body shop what he stated, and they laughed at me; they told me just from looking at the vehicle in person that it would cost well over $3,000 to repair the vehicle, I now have the estimate, and it is at $6,900. I live five and a half hours away from the dealership, and the sales manager suggested I bring the vehicle back so that he could fix it for $450. The sales manager is conveniently on a 10-day vacation now, so I do not have a point of contact; I contacted the CEO and have not heard back from him. Keep in mind that I paid $36,500 on my down payment, my intention was to pay off the car and keep it long term. I will give them some time to respond to me; if I do not hear back from anyone, I will allow my attorney to handle it.

Terrible dealership, ordered & received vehicle with damage, dealership will not take responsibility. Giving all evidence to attorney since I am getting the run around from the sales manager and CEO, buyer beware!!