Harper Acura

This has been the best experience I have ever had when buying a car. I am 58 and have bought many new and used cars and I cannot say enough how well I have been treated. My buying experience wat outstanding. Shane was knowledgeable, friendly, and was an honest man of his word. Everything he said was true. Every commitment he made he kept; even when he got me his best price. He even drove himself to Lexington to get my car. Shannon Harper was absoultely freindly and personable. He personally helped acquire my car from another dealer. He did his all to get me the price I was promised. And he delivered. He took the time to meet me personally....but that's not all. I will say I am unhappy with Acura motor company. They would not even look at the damage my car experienced to the windshield. The windshield cracked after I had only driven 1200 miles. I firmly believe the crack was because of defective auto glass or something that happened before I ever touched the steering wheel, but this could not be proven. And rightfully so, Acura believed it cracked because of impact that occurred after I owned the car, which I disputed. Anyway, when Harper representatives asked the Acura agent to evaluate the situation, Acura flat refused. They would not even look at the car, and they refused to even consider the warranty. But Shannon got involved and agreed to replace the windshield where Harper bore some of the cost and I bore some of the cost. Really, this was the only impartial and fair solution. Anyway Shannon offered this compromise without my having to ask or complain. I will refer anyone I know to Harper. I will say I am very disappointed in Acura agents (not Harper but Acura). This is truly a case of the multi-billion dollar company screwing the little guy. I had never bought a luxury car before in my life. I was so pleased, and then Acura stuck it to me. Actually Acura stuck it to Harper too. This should have been a warranty claim, but no way would Acura even consider it. They were too busy to even come look. They could not care less and would not pay one dime. That said, thank you so much Shannon Harper. You treated me like you would like to be treated. You went out of you way and paid with your dealership's money to help me out. And kudos to Shane. Don't forget Shane. I was extremely pleased with him as well.

My experience at Harper Acura has been nothing short of smiles and sunshine thanks to R. Jay Prusik, a service consultant employed there. Service Consultant really doesn't come close to describing R. Jay. He is helpful in EVERY department and faucet of Harper Acura as a brand. R. Jay instills the trust I have in Acura from the inside out. He makes me feel secure in my choice to not only service my Acura at Harper, he instigates a desire to continue purchasing cars from Harper Acura. This is no easy feat, I can assure you! There are several aspects that one seeks when completing a business transaction with another; honesty, integrity and follow-up. R. Jay could teach others within the auto industry a thing or two in these categories! When he told me I needed new brakes, tires and a power steering pump, he explained it all in such a way that I would not want to take my car anywhere else for my service/products. The level of sincerity and honesty he embodies when he speaks completely assures you that you're in the most exact perfect place you could be. When I told R. Jay I was considering trading up on my car, he asked the right questions, then proceeded to answer my questions and thoughts, some before I even asked him! His knowledge of the Acura brand will give you a wonderful sense of security, particularly when considering trading what you currently have for another Acura. After my experience with R. Jay, I will DEFINITELY be trading my current Acura for another Acura. He has secured not only an Acura customer for life, a Harper customer for life. Thank you Harper and thank you, R. Jay.

He was very polite and helpful, had my car ready at the time it was promised. He made a special effort to get me information on the new cars. In general very helpful and courteous.

Very nice folks to work with. They are honest and deliver what they say they will. Shane took the time necessary to show us how to operate the vehicle.

Harper Acura in Knoxville has always been an honest, dependable car dealership. I appreciate that they treat their customers with respect and have no hidden agendas. They make buying a new car much easier and more relaxed. Mark Cauthen, our sales associate, was a pleasure to work with. He is very knowledge about the car I purchased and encouraged questions. Andy Dean was also very friendly and professional. Our past experience with the service department has always been positive. Our family looks forward to doing business with Harper Acura.

My experience buying my car was wonderful. Being greeted when walking in and the friendliness of the staff was exceptional. I was not pressured by anyone. In fact I left and was impressed that when I called back was able to make the deal over the phone. Apprecipated the fact that the salesman did not have to bring in someone to pressure me at the dealership. When I picked my car up everything was ready to go. Was given options for extended warranty but no pressure. Salesman was very helpful and explained everything in an understanding manner. This is a top-notch dealership and I will definately recommend to my friends and family.

Mark Cuathen was excellent! I had never owned an Acura and was going that day to buy a Ford!! My husband and I met Mark, he was so patient and informative, we were sold that day!! The option packages are so easy to decipher because most of the bells and whistles are standard. We loved the no haggle experience and feel we were given everything we asked for. Angela in finance was wonderful as well and explained the paperwork without dragging the process out. When I picked up my MDX, Mark was sure to go over all of the features with me. He has followed up with me since the sale and has answered my phone calls when I had follow up questions-never had to leave a message! I will be back to Harper Acura, 1st Class all the way!!

Mark Cauthen did an excellent job explaining and presenting the features, specifications and qualities of my new Acura TL without pressuring or trying to rush the sale. He wanted me to be happy with whatever make or model I decided to purchase. I have and will recommend Mark Cauthen and Harper Acura to my friends!

this dealership is the best place to buy or service your vehicle. service was great, pricing was great, and the coffee is amazing. I'd recommend them!!!

Very patient, kind and respectful in every aspect. I am so happy with my purchase and the customer service that I will continue to buy from Harper.