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Harper Acura

(1,117 reviews)
Visit Harper Acura
Sales hours: 9:00am to 5:00pm
Service hours:
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Sales Service
Monday 8:30am–6:30pm 7:30am–5:00pm
Tuesday 8:30am–6:30pm 7:30am–5:00pm
Wednesday 8:30am–6:30pm 7:30am–5:00pm
Thursday 8:30am–6:30pm 7:30am–5:00pm
Friday 8:30am–6:30pm 7:30am–5:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 20 awards
2025 state dealer award 2024 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (865) 338-5325 (865) 338-5325
Used (865) 338-5254 (865) 338-5254
Service (865) 338-5184 (865) 338-5184

Reviews

(1,117 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Harper Acura from DealerRater.

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1st New Car in 14 Years

My salesman Jeremy listened to what I wanted and let me know when a potential match became available. I had to wait for the car to get certified and detailed, but I had time. The whole process was much less painful than I expected.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Susan, thank you so much for your positive comments about Harper Acura! Please let us know if there is anything else we can do for you; we are more than happy to help!

My preferred dealership for the past 5 years. First class...

My preferred dealership for the past 5 years. First class all the way around. Highly recommended. Staff very professional and helpful. Keep up the good work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

great buying experience

A great company, a great team, and a fantastic automobile. The guys working in the garage were so courteous, and we were not even interfacing with them. All staff were helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Acura Accessory installation

Service was Excellent , Mr. Arles Stinnett was Outstanding to work with, and Mark Cauthen takes care of customers after the sale. No other words are needed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

As always, friendly and professional service. Arles, my...

As always, friendly and professional service. Arles, my service advisor had my loaner car ready; kept me advised and had my car ready on time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Not to pleased with this appointment. They said a couple...

Not to pleased with this appointment. They said a couple hours it took all day! Very dirty loaner car. Friendly staff though. Had service done before not this bad

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Oil change and minor maintenance

This was the first time I had a little difficulty with communicating with the service department. I had a new guy as my service rep and he did not know me or my car as well as my usual pros Arless and Steve. Missed those guys!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Harper Acura

Harper Acura is very customer oriented. I was treated well, courteously, and will buy from them again without hesitation.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Wendy, thank you so much for your positive comments about Harper Acura! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Purchased new RDX

Love the new RDX we purchased. All of the individuals that we worked with were informed and helpful. We were concerned about COVID-19 and negotiated our deal mostly by phone. The only items that remained to complete the sale at the dealership was to agree on a value of our trade-in and complete the paperwork. The trade-in was agreed to quickly but the paperwork took too long, requiring us to sit in a small room at the dealership for over 4 hours . I have purchased many cars from Harpers In prior years and expect to purchase more in the future. They have proven to be a very reliable dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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The service department and employees very professional,...

The service department and employees very professional, quick to get the work done and made sure I was comfortable while waiting. Service Excellent as usual!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.