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Star Chrysler Jeep Dodge Ram

(1,915 reviews)
2020 state dealer award
View 4 awards
2020 state dealer award 2019 state dealer award
2020 consumer dealer award 2019 consumer dealer award

Reviews

(1,915 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Star Chrysler Jeep Dodge Ram from DealerRater.

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Friendly and knowledgeable salesman.

Our salesman, Mr. Tracy Claboine was very courteous and professional with us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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First time great experience

It was great working with this dealership I recommend their service great people To help u find what u need...can't wait to go back And upgrade.until next time

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Harrassment

Horrible professionalism portrayed by Nick the sales manager. After I completed an online survey by Jeep NA I received a call by Nick the next day filled with profanity, He threaten to come to my residence and "shut me down". You call this a car dealership? is this how costumer service is handled? Horrible!!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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Always a Great experience #TeamJeep

Hi, I went for an oil change on 3/4/16, and as usual the service department staff are efficient. Kudos goes to Darryl S. for always demonstrating respect, leadership and integrity. (Ex: knowledgeable on "RECALLS").. You are a great asset to STAR organization. YOU ROCK???? Best Regards, Ms.D.Odom

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Great service

Came in for oil change. And the staff was great. They checked everything. And I was in and out in a timely manner. I was very pleased. With my service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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First Rate Service Department

Star Chrysler has been with me and my obsession with the PT Cruiser for 10 years and counting. From my first oil change to a comprehensive inspection of my third PT Cruiser purchase last October I've experienced nothing short of professional hassle free interactions with Terry Hynes and the whole crew of Technicians. Star Chrysler is one of 3 Speedshops in the country and their knowledge and willingness to stand by Mopar Performance parts and installations is important to me as a weekend racer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Service

I routinely go in for oil changes. I am usually taken care of by Teresa or Daryl. Teresa took care of me today. They are both friendly and accommodating. I frequently call the same day for service and they tell me to come in. I have had my challenger 4 years now. They could not accommodate me only twice. They both apply whatever discounts are available without me asking. The waiting room always has coffee and donuts. It's nice and cool in the summer but a bit cold in the winter. They are both knowledgable of the vehicles they service. I continue to go there even though the warranty has expired.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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Excellent Service

Daryl, Tony and Teresa were very helpful during the servicing of my vehicle I would continue to definitely be using their services again and would highly recommend any and everyone to go here

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Professional and they knew what they were doing

My experience with the service department was actually great they had me in and I had to wait for a couple of hours but that was because of the line and then I was out car running and in great shape.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
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SALES

THE DEALERSHIPS FINANCE AND SALES TEAMS WERE GREAT. My purchase went seamless and I was treated with respect . If anyone is in the market for a new or used car this is the place to go!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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