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Auffenberg Ford O'Fallon

(830 reviews)
Visit Auffenberg Ford O'Fallon
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm Closed
Sunday Closed Closed
New (888) 484-0834 (888) 484-0834
Used (866) 543-5347 (866) 543-5347
Service (888) 817-7365 (888) 817-7365

Reviews

(830 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Auffenberg Ford O'Fallon from DealerRater.

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Nice people to deal with.

Nice people to deal with. They just need to negotiate their best price up front.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Devon Few was a great salesperson for us.

Devon Few was a great salesperson for us. Thanks Devon for helping us out today

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very friendly, helpful and an all around good

Very friendly, helpful and an all around good experience. The dealership had a lot of options and our sales person was awesome.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Nice dealership, good people, but they take HOURS to

Nice dealership, good people, but they take HOURS to “negotiate” a deal for a vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

100 percent A1 service!

100 percent A1 service! Shout out to the Sales Team! Thank you for ensuring I got the best treatment possible!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Car Purchase

Courteous and efficient.They answered all questions and made the process go as smoothly as possible.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Roger, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

I had to bring my car back in for Rework due to bad

I had to bring my car back in for Rework due to bad installation, left tool in my car. Quality check on parts and installation was not completed

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

The sales people I dealt with were amazing.

The sales people I dealt with were amazing. They made the buying experience very easy and worked tirelessly to get the car i wanted at the payment I wanted.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Transmission problems within 2 days of having vehicle!

Transmission problems within 2 days of having vehicle! I tried to bring the vehicle back within the 7 days - but another specification is that the miles had to be 150, or under. Of course they keep that paper you signed with that information. No copies of that was given to me. When I arrived for my appointment at 9, the vehicle I wanted to look at, the lights were taken all apart. If had snowed the day before and nothing was cleaned off. Long story short, I was there over 5 hours and brought home a vehicle that already has transmission problems!! Had I been answered right away, I would have been able to return the problem vehicle within their time frame!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

When you have an appt to see a specific vehicle.

When you have an appt to see a specific vehicle. Have it ready. The one I was looking at had the lights all taken apart. After being there over 5 hours being told what the papers you are signing are fit, and not getting copies of said papers. Was told 7 day return. 150 miles was not mentioned. But, I signed it. Hate salesmen

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.