Auffenberg Ford O'Fallon

The service department is outstanding. Have been an Auffenberg customer for many years and the staff has always been the best.

Don't go to this dealership at all. There are much better Ford dealerships. I only went to this dealership because the used vehicle I wanted was available, however, if you're not buying a Ford vehicle, they don't treat you very well. They are terrible at explaining the warranty and financial information, they rush you through your process, even though I was there all day waiting for them to finish. I spent more time waiting in a seat than I did talking to my salesperson. They pressure you into a warranty and snuck additional costs into my final price. When I brought it up, they told me I don't have to buy the car. They do all the stereotypical slimy dealership practices. They didn't even give me all of my warranty paperwork... I had to call another Auffenberg dealership to have it emailed to me. My salesperson quit responding after I asked him to send me my warranty information several times. Not only that, they promise you that the extended warranty takes care of "everything" on the car and when you read the fine print, that is a complete lie. I felt misled and scammed when it came to financing and purchasing the warranty. I don't regret the car (because it's not a Ford), but I do regret doing business with this shady dealership. Do yourself a favor: avoid this dump and the terrible customer service they provide.

outstanding service each time I visit the facility great people great professional attitude great job.

I have named this place auffelberg ford these people are the worst to deal with after they have the sale they do not care about you very crooked people BUYER BEWARE !!!!

I appreciate the no pressure sales and the out the door cost is good but the waiting to fill out paperwork is too long.

Daneesha was my sales consultant & she was so awesome!!! Very friendly, energetic & knowledgeable about my Traverse!! I will definitely refer you to my people.She gets a 10+ for me. Jaque the finance guy was also super! You have a great team there!!

It should not take 2.5 hours to get an oil change with a scheduled appointment

I had a great experience at Auffenberg. The staff was friendly, professional, and made the entire process smooth and stress free.

I had a great time the people there were amazing and will recommend to a friend

I have just purchased a new trailer that has LED auxiliary lights in the trailer. I was told that Ford doesn't put the fuse in the seven-point trailer adapter. I asked if they could check it while they had the truck while doing the recall. The service person said no, I will have to schedule another appointment to do that. I have purchased 5 vehicles from Auffenberg over the past 20 years; you think my business would be appreciated. What would it have taken, 2 minutes to see if the fuse was in. Maybe tell me I will have to pay to have this checked? Very bad experience with your service representee.