Auffenberg Ford O'Fallon

The dealership sold me a warranty that was only good while my factory warranty was active, even though I was told when I asked if the warranty was beyond the factory warranty. Also, every time my car goes in for MX, they lift my vehicle wrong and do damage to it. I am done with this dealership.

Drove over an hour and was not disappointed. We were able to get the vehicle we wanted and the whole process went smoothly. Ali was fantastic to work with. She helped with any questions we had and made sure we were comfortable with our vehicle's features before we left. Would highly recommend.

I thought the attitude and professionalism was outstanding. I really appreciated Management’s flexibility in delivery date/time.

I recently purchased a Ford Explorer ST from Auffenberg North O’Fallon, and the entire experience was excellent. The online price was exactly what I paid—no hidden fees, no false advertising, just straightforward and honest pricing. Ali was fantastic to work with. She had all of the paperwork completed before I even arrived, which made the process quick and stress-free. The price on the Explorer ST simply couldn’t be beat anywhere else, and the level of service made it even better. If you’re looking for transparency, great prices, and a smooth car-buying process, I highly recommend Auffenberg North O’Fallon and working with Ali.

From sales to service and their customer services this dealership always excels. Since living in the area, this is the only dealership that I will work with.

Had a great experience. The staff was very friendly and helpful. I am loving my new Maverick Lariat hybrid. Would shop for vehicles here again.

Brendan and Team were great to work with very honest and upfront. No sales pressure and I was given the time I needed to make a decision.

I'm at fault to but have nothing but issues Ford ecosport 2019 recall issues

The paperwork took some time but now I see why. We are very happy with the car but a few issues came up....brake fluid was low causing the brake pedal too pulse. A quart too much engine oil. Windshield fluid was empty.

I'm having trouble with timely communication with sales representatives, specifically Scott, with simple questions as well. I asked a rep for the out the door pricing for a car as is. Which should have been a simple task to do then and there. I also asked out the door pricing with a measly 5% discount, he said he'd get back ahold of me. That was 2 hours before close yesterday and 5 hours after open today. It takes 5 minutes to get an out the door pricing in person, and I'll give them 2 hours for approval from a manager for a discounted offer, understandably they have research to do on their end such as price paid, repairs and detailing etc ... to see if the 5% is feasible. I don't believe this dealership values online sales and customers. You have a car I want. I have money to buy it. This should be an easy transaction. If I was physically in your store would your associates make me wait 7 business hours to answer two simple questions Please advise.