Auffenberg Ford O'Fallon

I had a great experience at Auffenberg. The staff was friendly, professional, and made the entire process smooth and stress free.

I had a great time the people there were amazing and will recommend to a friend

I have just purchased a new trailer that has LED auxiliary lights in the trailer. I was told that Ford doesn't put the fuse in the seven-point trailer adapter. I asked if they could check it while they had the truck while doing the recall. The service person said no, I will have to schedule another appointment to do that. I have purchased 5 vehicles from Auffenberg over the past 20 years; you think my business would be appreciated. What would it have taken, 2 minutes to see if the fuse was in. Maybe tell me I will have to pay to have this checked? Very bad experience with your service representee.

Bought a used truck Everyone was very helpful and friendly Followed up afterwards and I actually went back for a second vehicle

My service rep, Latif, was exceptional in the great insight he provided regarding some key considerations on the future service of my vehicle. Latif’s customer service was outstanding!!!

Had a great experience with Darryl. He greeted us with a smile. Was very experienced and knowledgeable.

Authenic, helpful and friendly service from Latif Adams. The Service department took care of the engine warning light, the purge valve needed replacement.

Great service, friendly welcoming people, professional environment, efficient system to make an appointment. I will be back for sure.

I received a free oul change in recognition of Teacher Appreciation Day. Excellent customer service all the way around. I teach in Illinois, but I love in Mo. I received a good quality service check to include the oil change. Recommendations were made for my vehicle, and I wilo be returning g to Auffenberg for future oil changes and service to my vehicle. Thank you!

Only a 1 because 0 is not an option. I bought a car from them which was towed in for a coolant leak hoping my warrenty would cover the work..nope 3k to fix the coolant leak.. no problem proceed. When i got it back there was a service powertrain warning light which was not on before also no air conditioning and limited power mode. I took it back to have that stuff fixed which they said was not related but for 400 they could fix it.. once again proceed mind you month are passing while i dont have my car. Once again i get it back not fixed at all. Car was sent to bmw which they said were issues related to work on the coolant system which auffenberg had not told them they had done.. bmw reccomended work to fix the car but auffenberg is washing their hands of it now.. they told me to come get my car or they will charge me for storage.. the car is currently not even drivable anymore.. also originally when i got tge car back there was a handful of screws in the cupholder so i pop the hood and the plastic coverings are all missing they couldnt even find them had to order new ones. Very unprofessional from the beginning buyer bewear