Reviews
Great experience!! I would purchase a vehicle in the future. Rick makes the buying experience seamless.
Great experience!! I would purchase a vehicle in the future. Rick makes the buying experience seamless.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate you sharing this feedback and are glad to hear the experience felt seamless and easy from start to finish. Our goal is always to make the buying process straightforward and comfortable, and it means a lot to know that stood out. Thank you for choosing our dealership—we’d be happy to assist you again in the future.
My sales person Evva was great. The sales manager and finance staff were horrible. The finance guy was extremely rude and wanted to physically harm me because I did not purchase his packages. Scary situation on my end. This staff here is xxxx
My sales person Evva was great. The sales manager and finance staff were horrible. The finance guy was extremely rude and wanted to physically harm me because I did not purchase his packages. Scary situation on my end. This staff here is xxxx
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- 1.0
- Does not recommend this dealer
- Shopped for a new car
Eva was AMAZING! Good customer service, friendly, kind, Eva knows how to take care of her customers! Because of Eva, we will be back to purchase another Ford. Great job Eva!!! ?? Rob and Gina C.
Eva was AMAZING! Good customer service, friendly, kind, Eva knows how to take care of her customers! Because of Eva, we will be back to purchase another Ford. Great job Eva!!! ?? Rob and Gina C.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
We are overjoyed to hear about your wonderful experience with Eva! It's fantastic to know that she provided such excellent customer service and made you feel truly valued. Eva's friendly and caring approach clearly made a lasting impression, and we're thrilled that her dedication has earned your loyalty for future vehicle purchases. Your kind words about her expertise in taking care of customers mean so much to our team. We're grateful for customers like Rob and Gina, and we look forward to serving you again at Camelback Ford when you're ready for your next Ford vehicle!
I did not expect to drive away with a new vehicle. I was so happy and we love the choice we made.
I did not expect to drive away with a new vehicle. I was so happy and we love the choice we made.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We are ecstatic to hear about your wonderful surprise experience! It sounds like what started as a visit turned into finding the perfect vehicle that you and your family truly love. Your happiness with the choice you made means everything to us at Camelback Ford. We're thrilled that we could help you drive away with something special that exceeded your expectations. Thank you for sharing your positive experience with us.
It was very easy. We had already spent time going over what would work for us on the car we wanted over the phone so when we arrived all of the paperwork was already prepared which was great. My husband and I loved how open the communication was, so we felt more comfortable with making the financial decision to go through with the purchase.
It was very easy. We had already spent time going over what would work for us on the car we wanted over the phone so when we arrived all of the paperwork was already prepared which was great. My husband and I loved how open the communication was, so we felt more comfortable with making the financial decision to go through with the purchase.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We are thrilled to hear about your smooth experience with us! Your feedback about the straightforward process really means a lot to our team. It sounds like the preparation we did over the phone made your visit much more efficient, and we're pleased that having everything ready ahead of time worked so well for you. We're especially glad that the clear communication throughout the process helped you and your husband feel confident about your purchase decision. At Camelback Ford, we believe that transparency and preparation are key to creating a comfortable car-buying experience. We appreciate you taking the time to share your positive experience with others.
Had an amazing experience purchasing my dream Raptor a few years ago. Paid off the loan early. Sold the truck and cancelled my extended car warranty. MPP states they electronically transferred the $3,798.53 prorated refund to Camelback on February 5 of this year. Since then I have made more than a dozen polite calls. Was bounced around between the new car sales team, finance and accounting department. Despite assurances that they would look into this and call me back, I have not received an answer. Nobody seems to want to take ownership of this issue. After leaving multiple polite voicemails with the people that the sales team said could solve my issue, I’m left with no answers. No calls back. Just promises from frontline staff, followed by transfers to voicemail boxes and silence. This is not an insignificant amount of money to me. Again, great buying experience but I feel like the ball has been dropped by a combination of MPP’s extended car warranty team and the accounting department at Camelback Ford. I also spoke with Ford Credit - they did two audits of their system. They cannot find a refund check in their system, which they tell me means the funds are sitting in Camelback Ford’s account. MPP says to talk to Camelback. Ford Credit says to talk to Camelback. Unfortunately, I live in Colorado now and can’t easily visit the dealership in person to resolve this - so I’m left with this frustrating runaround. I hate leaving this review, but I don’t know what else to do. Hopefully someone will do the right thing and get to the bottom of this. I trusted this dealership when I purchased the truck and extended warranty. Now I can’t recommend them based on the months of chasing this issue.
Had an amazing experience purchasing my dream Raptor a few years ago. Paid off the loan early. Sold the truck and cancelled my extended car warranty. MPP states they electronically transferred the $3,798.53 prorated refund to Camelback on February 5 of this year. Since then I have made more than a dozen polite calls. Was bounced around between the new car sales team, finance and accounting department. Despite assurances that they would look into this and call me back, I have not received an answer. Nobody seems to want to take ownership of this issue. After leaving multiple polite voicemails with the people that the sales team said could solve my issue, I’m left with no answers. No calls back. Just promises from frontline staff, followed by transfers to voicemail boxes and silence. This is not an insignificant amount of money to me. Again, great buying experience but I feel like the ball has been dropped by a combination of MPP’s extended car warranty team and the accounting department at Camelback Ford. I also spoke with Ford Credit - they did two audits of their system. They cannot find a refund check in their system, which they tell me means the funds are sitting in Camelback Ford’s account. MPP says to talk to Camelback. Ford Credit says to talk to Camelback. Unfortunately, I live in Colorado now and can’t easily visit the dealership in person to resolve this - so I’m left with this frustrating runaround. I hate leaving this review, but I don’t know what else to do. Hopefully someone will do the right thing and get to the bottom of this. I trusted this dealership when I purchased the truck and extended warranty. Now I can’t recommend them based on the months of chasing this issue.
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- 1.0
- Does not recommend this dealer
- Shopped for a new car
James, thank you for speaking with us yesterday regarding the update on your refund. As part of the process, the refund from MPP is required to be sent back to Ford Motor Credit, and our records show those funds were returned and the check was cashed by Ford Motor Credit on April 3rd. We are unsure why they were not able to provide you with a timely update but our best guess is it was caused by a delay in their system. Based on this, Ford Motor Credit will be issuing the refund directly to you. We truly appreciate your patience while this was being clarified. If you need any additional assistance, please don’t hesitate to reach back out—we’re here to help ensure everything is fully resolved.
Very good attendance but the financial team don’t send me me contract vía email
Very good attendance but the financial team don’t send me me contract vía email
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful feedback about our service quality. We truly appreciate you taking the time to share your experience with us. It's great to hear that our team provided excellent customer care during your visit. We understand your concern about not receiving your contract documentation electronically, and we want to make sure this gets resolved promptly for you. Our finance department should be able to assist you with getting those important documents sent to your email address. Please feel free to contact us at (602) 635-7551 so we can ensure you receive everything you need right away.
The dealership had my truck ready when I arrived and Mitch met met at the door. He reviewed the benefits of the truck and walked me through the process
The dealership had my truck ready when I arrived and Mitch met met at the door. He reviewed the benefits of the truck and walked me through the process
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you immensely for sharing your wonderful experience with us at Camelback Ford. We're delighted to hear that your vehicle was prepared and waiting for your arrival, making your visit smooth and efficient. It's fantastic that our team member provided such excellent service by greeting you personally and taking the time to thoroughly explain your truck's features while guiding you through each step of the process. Your positive feedback about the level of service and attention you received means so much to us. We're thrilled that we could make your experience exceptional from start to finish.
Friendly and efficient They had the truck ready when I arrived. Mitch met me at the door. Explained everything. Priced my trade in. Delivered my new truck to my home
Friendly and efficient They had the truck ready when I arrived. Mitch met me at the door. Explained everything. Priced my trade in. Delivered my new truck to my home
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your wonderful experience with us. We're delighted to hear that our team provided you with such friendly and efficient service throughout your visit. It's fantastic that everything was prepared and ready for your arrival, making the process smooth and convenient for you. We're particularly pleased that our staff took the time to walk you through all the details and handle your trade-in evaluation professionally. Having your new truck delivered directly to your home shows our commitment to going above and beyond for our customers. Your positive feedback about the entire experience from start to finish truly means a lot to our team at Camelback Ford. We appreciate your business and trust in us for your automotive needs.
We have purchased 3 vehicles from camelback now and the process gets shorter every time. I would highly recommend this dealership. Their sales team is great and we always get great customer service. We have purchased cars throughout the years at other dealership and they have the process on point.
We have purchased 3 vehicles from camelback now and the process gets shorter every time. I would highly recommend this dealership. Their sales team is great and we always get great customer service. We have purchased cars throughout the years at other dealership and they have the process on point.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review and for being such a loyal customer with us at Camelback Ford. It means the world to us that you have chosen us for three vehicle purchases and that each experience has been even more efficient than the last. We take great pride in streamlining our process while maintaining the high level of service you deserve. Your recognition of our sales team's excellence and the consistent quality of customer service we provide truly validates our commitment to doing things right. We understand you have many dealership options, and knowing that our approach stands out from your experiences elsewhere reinforces our dedication to getting every detail just right. Customers like you make our work incredibly rewarding, and we look forward to serving you again in the future.