Reviews
camelback ford service department is by far the worst service department I’ve ever come across. complete incompetency by everyone. Henry Amancha & the manager are not even worth 1 star. my truck was there for 6 days and not one phone call, not one call returned, told me it would be done and come to find out nothing was even done and was just sitting there. Complete waste of my time by a service department that literally has ZERO customer service and ZERO people skills. Absolutley worthless of a dealership. DO NOT TAKE YOUR VEHICLE THERE UNDER ANY CIRCUMSTANCES. They will not reach out to you, they will not fix the problem, they will not apologize and they just do not care. I don’t know how they even have jobs they are that bad and worthless. Henry Amancha should be fired immediately he is that bad.
camelback ford service department is by far the worst service department I’ve ever come across. complete incompetency by everyone. Henry Amancha & the manager are not even worth 1 star. my truck was there for 6 days and not one phone call, not one call returned, told me it would be done and come to find out nothing was even done and was just sitting there. Complete waste of my time by a service department that literally has ZERO customer service and ZERO people skills. Absolutley worthless of a dealership. DO NOT TAKE YOUR VEHICLE THERE UNDER ANY CIRCUMSTANCES. They will not reach out to you, they will not fix the problem, they will not apologize and they just do not care. I don’t know how they even have jobs they are that bad and worthless. Henry Amancha should be fired immediately he is that bad.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We are disappointed to hear that your recent service experience did not meet the level of communication and support our team aims to provide. Clear updates, timely follow-up, and professionalism throughout the repair process are important parts of customer care, and we take feedback regarding these areas seriously. Your comments regarding interactions with our staff and the handling of your vehicle visit have been noted for internal review. Please reach out to Jill Omann, our Customer Relations Manager, at 602-240-5608 or [email protected] so we can discuss your experience further.
Very professional and not pushy Everyone was very attentive and extra helpful Thank you Jeff
Very professional and not pushy Everyone was very attentive and extra helpful Thank you Jeff
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We are overjoyed to hear about your wonderful experience with our team. Your kind words about our professional approach and attentive service mean so much to us at Camelback Ford. We take pride in creating a comfortable environment where customers never feel pressured, and we're delighted that this came through during your visit. It's fantastic to know that our staff provided the extra assistance you needed and made your experience a positive one. We truly value customers like you who take the time to share their feedback.
It was clean. Got in and out fast. Very good. Beat my expectations Of what I thought I was going to have to pay
It was clean. Got in and out fast. Very good. Beat my expectations Of what I thought I was going to have to pay
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing your positive experience with us! We're thrilled that you found our facility clean and that we were able to get you in and out quickly. It's wonderful to hear that we exceeded your expectations, especially when it came to pricing. Your feedback means a lot to us at Camelback Ford, and we appreciate you taking the time to let others know about your visit. We look forward to serving you again in the future!
Got in and got out. Didn't spend all day. 3 hours from start to finish
Got in and got out. Didn't spend all day. 3 hours from start to finish
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We greatly appreciate your feedback about the efficient service you experienced. It's wonderful to hear that your visit was quick and streamlined, with everything completed in just three hours. We understand how valuable your time is, and we're pleased that our team was able to provide you with prompt service without unnecessary delays. Your positive experience means a great deal to us at Camelback Ford, and we look forward to continuing to serve you efficiently in the future.
Everything was smooth and good Alex Grant always does a good job. That's why I always go back to him
Everything was smooth and good Alex Grant always does a good job. That's why I always go back to him
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We are absolutely thrilled to hear about your positive experience with our team. Your feedback about the smooth process and consistent quality of service means so much to us. It's wonderful to know that you continue to choose Camelback Ford for your automotive needs, and we truly appreciate your loyalty. We're committed to maintaining the high standards that keep valued customers like you coming back.
Smooth and exciting We appreciated the transparency and friendliness and upbeat attitudes of the team that helped us. It was straightforward and smooth.
Smooth and exciting We appreciated the transparency and friendliness and upbeat attitudes of the team that helped us. It was straightforward and smooth.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We deeply cherish your wonderful feedback about your experience with our team. Your comments about the transparency and friendliness you encountered truly mean a lot to us. We're delighted that you found the process to be straightforward and that our team's positive energy made such a great impression. At Camelback Ford, we strive to create an enjoyable experience for every customer, and it sounds like we achieved that goal with you. We're grateful you took the time to share your positive experience and look forward to serving you again in the future.
Treated great. Great service and a great deal Treated great. Respected my time and needs! Great service and a great deal
Treated great. Great service and a great deal Treated great. Respected my time and needs! Great service and a great deal
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We are delighted to hear about your wonderful experience with us! It's fantastic to know that you received exceptional service and found great value. We truly appreciate that our team respected your time and addressed your specific needs effectively. Your positive feedback about the quality of service and the excellent deal you received means so much to us at Camelback Ford. Thank you for choosing us and for taking the time to share your experience!
Excellent Service all around from both Brent and Brittany. Very informative and organized. Seamless process!
Excellent Service all around from both Brent and Brittany. Very informative and organized. Seamless process!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We are pleased to hear about your outstanding experience with our team. Having knowledgeable staff who keep everything well-organized makes such a difference in creating a smooth and effortless experience for our customers. Your feedback about receiving thorough information and having everything handled seamlessly reflects exactly what we strive to deliver at Camelback Ford. We truly value customers like you who take the time to share their positive experiences.
Pleasant staff. Smooth buying process. Sales representative was pleasant to work with. Service manager pleasant to work with.
Pleasant staff. Smooth buying process. Sales representative was pleasant to work with. Service manager pleasant to work with.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We deeply cherish your positive feedback about your experience with our team. It's wonderful to hear that you found our staff welcoming and that your vehicle purchase went smoothly from start to finish. We take great pride in ensuring our sales and service teams provide the kind of pleasant, professional experience you described. Your kind words about working with our representatives mean a great deal to us and reinforce our commitment to excellent customer service at Camelback Ford.
The sales manager knew exactly how to make me comfortable with my purchase. The staff was polite, competent and did not pressure me!
The sales manager knew exactly how to make me comfortable with my purchase. The staff was polite, competent and did not pressure me!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We are pleased to hear about your positive experience with our sales team. It's wonderful that our sales manager was able to create a comfortable environment for your vehicle purchase decision. We take pride in having staff members who demonstrate both politeness and competence while respecting our customers' preferences without applying unnecessary pressure. Your feedback reinforces our commitment to providing a welcoming and professional automotive buying experience at Camelback Ford.