Reviews
On April 14 I dropped off my 2012 Ford Transit to get it diagnose, there were multiple stored codes that won't clear. The vehicle was drivable no issues other than the stored codes. On April 20 I received a called stating something was wrong with the PCM and they had to do a further diagnosis that would cost around $900 I said I didn't want to spend that much money so they lower it to $750 I agreed. I get another call on April 22 stating the PCM had to be replaced and it would cost more, I said I would think about Raela my service advisor said she won't be back in the office until Monday April 27 that she would call me to see if I wanted to proceed with the repairs no call. I called on May 15 to let her know I wanted to pick up the vehicle no answer, May 19 I spoke to a guy he said he would have Raela call me back never received a call, May 21 I called again spoke to a different person, I asked if the vehicle was ready to be picked up he said Raela would call you back I said I been trying to get a hold of her and she never returns my calls. So he called me back the same day and said the vehicle had be put back together never mentioned the vehicle was not drivable and I had towed it. June 1 I go to pick up the vehicle I paid Raela said they'll bring it out never mentions the vehicle is not drivable waited 20 minutes asked her are they bringing the vehicle to the front she said yes not stating it wasn't drivable, 5 minutes later Raela tells me the vehicle is not drivable I had to tow it. I asked to speak to the manager because not once I was told the vehicle was not drivable he said I had 2 options pay for the repairs or tow it, if I leave it there they would just throw it out. I want my vehicle drivable the same way it was dropped of that's all.
On April 14 I dropped off my 2012 Ford Transit to get it diagnose, there were multiple stored codes that won't clear. The vehicle was drivable no issues other than the stored codes. On April 20 I received a called stating something was wrong with the PCM and they had to do a further diagnosis that would cost around $900 I said I didn't want to spend that much money so they lower it to $750 I agreed. I get another call on April 22 stating the PCM had to be replaced and it would cost more, I said I would think about Raela my service advisor said she won't be back in the office until Monday April 27 that she would call me to see if I wanted to proceed with the repairs no call. I called on May 15 to let her know I wanted to pick up the vehicle no answer, May 19 I spoke to a guy he said he would have Raela call me back never received a call, May 21 I called again spoke to a different person, I asked if the vehicle was ready to be picked up he said Raela would call you back I said I been trying to get a hold of her and she never returns my calls. So he called me back the same day and said the vehicle had be put back together never mentioned the vehicle was not drivable and I had towed it. June 1 I go to pick up the vehicle I paid Raela said they'll bring it out never mentions the vehicle is not drivable waited 20 minutes asked her are they bringing the vehicle to the front she said yes not stating it wasn't drivable, 5 minutes later Raela tells me the vehicle is not drivable I had to tow it. I asked to speak to the manager because not once I was told the vehicle was not drivable he said I had 2 options pay for the repairs or tow it, if I leave it there they would just throw it out. I want my vehicle drivable the same way it was dropped of that's all.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Camelback Ford is Great! Customer service is Excellent! Mitch was Awesome helping me buy new car. He went above and beyond to make sure I got just what I needed wanted! Spent the whole day getting me my perfect car! Thank you Mitch!
Camelback Ford is Great! Customer service is Excellent! Mitch was Awesome helping me buy new car. He went above and beyond to make sure I got just what I needed wanted! Spent the whole day getting me my perfect car! Thank you Mitch!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We are delighted to hear about your wonderful experience at Camelback Ford! Your kind words about our customer service mean the world to us, and we're thrilled that we could exceed your expectations during your car buying journey. It's fantastic to know that our team member went above and beyond to ensure you found exactly what you needed and wanted. We take great pride in providing personalized service and spending the time necessary to help each customer find their perfect vehicle. Thank you for choosing Camelback Ford and for taking the time to share your positive experience!
Very accommodating and pleasant to work with Anthony was great to work with and rest of the staff
Very accommodating and pleasant to work with Anthony was great to work with and rest of the staff
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We are utterly delighted to hear about your positive experience with our team. It's wonderful to know that Anthony and our staff were accommodating and pleasant to work with during your visit to Camelback Ford. Your feedback means a great deal to us and reinforces our commitment to providing exceptional customer service. We truly appreciate you taking the time to share your experience and look forward to serving you again in the future.
Easy to work with. They do what they say. Easy to work with. They do what they say. Great car buying experience.
Easy to work with. They do what they say. Easy to work with. They do what they say. Great car buying experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We are delighted to hear about your positive experience with our team. Your feedback regarding our reliability and ease of working together means a great deal to us, and we truly appreciate you taking the time to share your thoughts. It's wonderful to know that we delivered on our commitments and made your car buying experience a great one. Thank you for choosing Camelback Ford, and we look forward to serving you again in the future.
Amazing and the atmosphere was great. John and Jefferey gave us the full attention and the purchase went smoothly.
Amazing and the atmosphere was great. John and Jefferey gave us the full attention and the purchase went smoothly.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We are pleased to hear about your wonderful experience at Camelback Ford! It's fantastic to know that you found our atmosphere welcoming and that your purchase process went so smoothly. Your kind words about the exceptional attention you received mean a great deal to our entire team. We truly appreciate you taking the time to share your positive experience, and we look forward to serving you again in the future.
camelback ford service department is by far the worst service department I’ve ever come across. complete incompetency by everyone. Henry Amancha & the manager are not even worth 1 star. my truck was there for 6 days and not one phone call, not one call returned, told me it would be done and come to find out nothing was even done and was just sitting there. Complete waste of my time by a service department that literally has ZERO customer service and ZERO people skills. Absolutley worthless of a dealership. DO NOT TAKE YOUR VEHICLE THERE UNDER ANY CIRCUMSTANCES. They will not reach out to you, they will not fix the problem, they will not apologize and they just do not care. I don’t know how they even have jobs they are that bad and worthless. Henry Amancha should be fired immediately he is that bad.
camelback ford service department is by far the worst service department I’ve ever come across. complete incompetency by everyone. Henry Amancha & the manager are not even worth 1 star. my truck was there for 6 days and not one phone call, not one call returned, told me it would be done and come to find out nothing was even done and was just sitting there. Complete waste of my time by a service department that literally has ZERO customer service and ZERO people skills. Absolutley worthless of a dealership. DO NOT TAKE YOUR VEHICLE THERE UNDER ANY CIRCUMSTANCES. They will not reach out to you, they will not fix the problem, they will not apologize and they just do not care. I don’t know how they even have jobs they are that bad and worthless. Henry Amancha should be fired immediately he is that bad.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We are disappointed to hear that your recent service experience did not meet the level of communication and support our team aims to provide. Clear updates, timely follow-up, and professionalism throughout the repair process are important parts of customer care, and we take feedback regarding these areas seriously. Your comments regarding interactions with our staff and the handling of your vehicle visit have been noted for internal review. Please reach out to Jill Omann, our Customer Relations Manager, at 602-240-5608 or [email protected] so we can discuss your experience further.
Very professional and not pushy Everyone was very attentive and extra helpful Thank you Jeff
Very professional and not pushy Everyone was very attentive and extra helpful Thank you Jeff
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We are overjoyed to hear about your wonderful experience with our team. Your kind words about our professional approach and attentive service mean so much to us at Camelback Ford. We take pride in creating a comfortable environment where customers never feel pressured, and we're delighted that this came through during your visit. It's fantastic to know that our staff provided the extra assistance you needed and made your experience a positive one. We truly value customers like you who take the time to share their feedback.
It was clean. Got in and out fast. Very good. Beat my expectations Of what I thought I was going to have to pay
It was clean. Got in and out fast. Very good. Beat my expectations Of what I thought I was going to have to pay
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing your positive experience with us! We're thrilled that you found our facility clean and that we were able to get you in and out quickly. It's wonderful to hear that we exceeded your expectations, especially when it came to pricing. Your feedback means a lot to us at Camelback Ford, and we appreciate you taking the time to let others know about your visit. We look forward to serving you again in the future!
Got in and got out. Didn't spend all day. 3 hours from start to finish
Got in and got out. Didn't spend all day. 3 hours from start to finish
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We greatly appreciate your feedback about the efficient service you experienced. It's wonderful to hear that your visit was quick and streamlined, with everything completed in just three hours. We understand how valuable your time is, and we're pleased that our team was able to provide you with prompt service without unnecessary delays. Your positive experience means a great deal to us at Camelback Ford, and we look forward to continuing to serve you efficiently in the future.
Everything was smooth and good Alex Grant always does a good job. That's why I always go back to him
Everything was smooth and good Alex Grant always does a good job. That's why I always go back to him
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We are absolutely thrilled to hear about your positive experience with our team. Your feedback about the smooth process and consistent quality of service means so much to us. It's wonderful to know that you continue to choose Camelback Ford for your automotive needs, and we truly appreciate your loyalty. We're committed to maintaining the high standards that keep valued customers like you coming back.