Reviews
Everything was excellent. Highly recommended. Would definitely recommend to my family again and friends thanks again
Everything was excellent. Highly recommended. Would definitely recommend to my family again and friends thanks again
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We are absolutely thrilled to hear that your experience was excellent from start to finish. Knowing that you would recommend us to your family and friends truly means the world to us, and it reflects the kind of genuine, trustworthy service we strive to provide every day. Thank you, DBARRIOS123, for taking the time to share your kind words — we look forward to welcoming you back whenever you need us.
It was good it's just the car had damage on it There was damage on the car
It was good it's just the car had damage on it There was damage on the car
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- Overall experience
- 2.0
- Does not recommend this dealer
- Shopped for a used car
We appreciate you sharing your feedback about your recent vehicle purchase. We are pleased to know your overall experience was positive while also recognizing your concerns regarding the condition of the vehicle. Our team values feedback like yours as we continually work to meet our customers' expectations. Please reach out to Jill Omann, our Customer Relations Manager, at 602-240-5608 or [email protected] so we can review your experience and assist you further.
Friendly and very helpful Brock was very helpful and listened to our discription of what type of vehicle that we wanted and was very knowledgeable about the vehicle and its functions.
Friendly and very helpful Brock was very helpful and listened to our discription of what type of vehicle that we wanted and was very knowledgeable about the vehicle and its functions.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review! It is truly wonderful to hear that your experience with our team was such a positive one. Knowing that you felt heard and well-informed throughout the process is exactly the kind of experience we strive to provide for every customer. We appreciate you taking the time to share your feedback, and we look forward to welcoming you back to Camelback Ford in the future!
They understood what I was looking for, did not waste my time, did not try and upset me when all I wanted was a vehicle. It was a great experience and would buy from them again
They understood what I was looking for, did not waste my time, did not try and upset me when all I wanted was a vehicle. It was a great experience and would buy from them again
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for sharing your experience with us! We are genuinely pleased to hear that our team took the time to understand your needs and respected your time throughout the process. That is exactly the kind of straightforward, customer-focused experience we strive to provide. It means a great deal to know that you would return to purchase from us again. We look forward to welcoming you back whenever you are ready for your next vehicle, and we hope to make that experience just as smooth and enjoyable as this one was.
I came to see a specific vehicle, which I ended up not liking. Mitch found another vehicle for me. Negotiating was simple and easy, I had a Ford coupon to apply and we made the deal.
I came to see a specific vehicle, which I ended up not liking. Mitch found another vehicle for me. Negotiating was simple and easy, I had a Ford coupon to apply and we made the deal.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience! We're glad Mitch was able to find the right vehicle for you, and that the negotiation process was smooth with your Ford coupon applied hassle-free. We look forward to seeing you again for any future automotive needs!
I had a really great experience buying my used vehicle here; the staff was helpful, honest, and made the whole process incredibly smooth.
I had a really great experience buying my used vehicle here; the staff was helpful, honest, and made the whole process incredibly smooth.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your review, CAGUY46! It is truly wonderful to hear that your used vehicle purchase was such a positive experience. Knowing that our team was helpful and honest throughout the process means a great deal to us — that is exactly the kind of straightforward, stress-free experience we strive to provide for every customer. We hope you are enjoying your vehicle, and we look forward to being here for you whenever you need us in the future!
They are super nice They help me to get my car and I love that they are super honest
They are super nice They help me to get my car and I love that they are super honest
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Your kind words about our staff being super nice truly reflect the values we strive to uphold every day at Camelback Ford. We believe that building genuine relationships with our customers through transparency and authentic service is what makes the car-buying experience truly special. Thank you for taking the time to share your positive experience!
Very happy most of the process was done on-line. Trade-in and signing very smooth. Appreciated the no one pressured sales
Very happy most of the process was done on-line. Trade-in and signing very smooth. Appreciated the no one pressured sales
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We are overjoyed to hear about your positive experience with our online process and trade-in services. It's wonderful to know that you found the entire transaction smooth and appreciated our no-pressure sales approach. Your feedback validates our commitment to creating a seamless and comfortable car-buying experience for our customers. We truly value customers like you who take the time to share their experiences, and we're grateful that Camelback Ford could meet your expectations throughout the process.
On April 14 I dropped off my 2012 Ford Transit to get it diagnose, there were multiple stored codes that won't clear. The vehicle was drivable no issues other than the stored codes. On April 20 I received a called stating something was wrong with the PCM and they had to do a further diagnosis that would cost around $900 I said I didn't want to spend that much money so they lower it to $750 I agreed. I get another call on April 22 stating the PCM had to be replaced and it would cost more, I said I would think about Raela my service advisor said she won't be back in the office until Monday April 27 that she would call me to see if I wanted to proceed with the repairs no call. I called on May 15 to let her know I wanted to pick up the vehicle no answer, May 19 I spoke to a guy he said he would have Raela call me back never received a call, May 21 I called again spoke to a different person, I asked if the vehicle was ready to be picked up he said Raela would call you back I said I been trying to get a hold of her and she never returns my calls. So he called me back the same day and said the vehicle had be put back together never mentioned the vehicle was not drivable and I had towed it. June 1 I go to pick up the vehicle I paid Raela said they'll bring it out never mentions the vehicle is not drivable waited 20 minutes asked her are they bringing the vehicle to the front she said yes not stating it wasn't drivable, 5 minutes later Raela tells me the vehicle is not drivable I had to tow it. I asked to speak to the manager because not once I was told the vehicle was not drivable he said I had 2 options pay for the repairs or tow it, if I leave it there they would just throw it out. I want my vehicle drivable the same way it was dropped of that's all.
On April 14 I dropped off my 2012 Ford Transit to get it diagnose, there were multiple stored codes that won't clear. The vehicle was drivable no issues other than the stored codes. On April 20 I received a called stating something was wrong with the PCM and they had to do a further diagnosis that would cost around $900 I said I didn't want to spend that much money so they lower it to $750 I agreed. I get another call on April 22 stating the PCM had to be replaced and it would cost more, I said I would think about Raela my service advisor said she won't be back in the office until Monday April 27 that she would call me to see if I wanted to proceed with the repairs no call. I called on May 15 to let her know I wanted to pick up the vehicle no answer, May 19 I spoke to a guy he said he would have Raela call me back never received a call, May 21 I called again spoke to a different person, I asked if the vehicle was ready to be picked up he said Raela would call you back I said I been trying to get a hold of her and she never returns my calls. So he called me back the same day and said the vehicle had be put back together never mentioned the vehicle was not drivable and I had towed it. June 1 I go to pick up the vehicle I paid Raela said they'll bring it out never mentions the vehicle is not drivable waited 20 minutes asked her are they bringing the vehicle to the front she said yes not stating it wasn't drivable, 5 minutes later Raela tells me the vehicle is not drivable I had to tow it. I asked to speak to the manager because not once I was told the vehicle was not drivable he said I had 2 options pay for the repairs or tow it, if I leave it there they would just throw it out. I want my vehicle drivable the same way it was dropped of that's all.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Our records indicate that during diagnosis we discovered an issue with the vehicle's PCM that prevented proper programming and required additional repair before the vehicle could be returned to a drivable condition. We made multiple attempts to communicate our findings and recommendations as they became available. When the vehicle was picked up, our team advised that the necessary repairs had not been completed and that the vehicle was not in a drivable condition. Repair recommendations were discussed; however, the repairs were ultimately declined. We understand this was not the outcome you were hoping for and regret any miscommunication regarding the status of the vehicle. If you would like to discuss your experience further, please contact Jill Omann, our Customer Relations Manager, at 602-240-5608 or [email protected]. We would welcome the opportunity to review your concerns with you.
Camelback Ford is Great! Customer service is Excellent! Mitch was Awesome helping me buy new car. He went above and beyond to make sure I got just what I needed wanted! Spent the whole day getting me my perfect car! Thank you Mitch!
Camelback Ford is Great! Customer service is Excellent! Mitch was Awesome helping me buy new car. He went above and beyond to make sure I got just what I needed wanted! Spent the whole day getting me my perfect car! Thank you Mitch!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We are delighted to hear about your wonderful experience at Camelback Ford! Your kind words about our customer service mean the world to us, and we're thrilled that we could exceed your expectations during your car buying journey. It's fantastic to know that our team member went above and beyond to ensure you found exactly what you needed and wanted. We take great pride in providing personalized service and spending the time necessary to help each customer find their perfect vehicle. Thank you for choosing Camelback Ford and for taking the time to share your positive experience!