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Camelback Ford Lincoln

(2,002 reviews)
Visit Camelback Ford Lincoln
Sales hours: 8:00am to 9:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:00am–9:00pm 7:00am–6:00pm
Tuesday 8:00am–9:00pm 7:00am–6:00pm
Wednesday 8:00am–9:00pm 7:00am–6:00pm
Thursday 8:00am–9:00pm 7:00am–6:00pm
Friday 8:00am–9:00pm 7:00am–6:00pm
Saturday 8:00am–9:00pm 7:00am–4:00pm
Sunday 10:00am–6:00pm Closed
2020 state dealer award
View 6 awards
2020 state dealer award 2020 state dealer award 2014 state dealer award 2014 state dealer award
2026 consumer dealer award 2020 consumer dealer award

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New (480) 422-0573 (480) 422-0573
Used (602) 910-6827 (602) 910-6827
Service (602) 457-6408 (602) 457-6408

Inventory

See all 330 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since June 2005.
Camelback Ford is the premier Ford dealer of Phoenix AZ. Camelback Ford of Phoenix is honored by its faithful clientele and dedicated to top quality customer service. This Phoenix Ford dealer is full of Ford experts with a committed Ford sales staff with many years of experience satisfying our customers' inquiries and automotive needs. Browse our thorough inventory online request more information about vehicles set up a test drive or inquire about financing! Camelback Ford aims to be the NUMBER ONE Ford Dealer in Phoenix Arizona. We will work hard to prove ourselves to you and to gain your business.

Service center

Phone number (602) 457-6408

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–4:00pm
Sunday
Closed

Meet our employees

Reviews

(2,002 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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camelback ford service department is by far the worst service department I’ve ever come across. complete incompetency by everyone. Henry Amancha & the manager are not even worth 1 star. my truck was there for 6 days and not one phone call, not one call returned, told me it would be done and come to find out nothing was even done and was just sitting there. Complete waste of my time by a service department that literally has ZERO customer service and ZERO people skills. Absolutley worthless of a dealership. DO NOT TAKE YOUR VEHICLE THERE UNDER ANY CIRCUMSTANCES. They will not reach out to you, they will not fix the problem, they will not apologize and they just do not care. I don’t know how they even have jobs they are that bad and worthless. Henry Amancha should be fired immediately he is that bad.

camelback ford service department is by far the worst service department I’ve ever come across. complete incompetency by everyone. Henry Amancha & the manager are not even worth 1 star. my truck was there for 6 days and not one phone call, not one call returned, told me it would be done and come to find out nothing was even done and was just sitting there. Complete waste of my time by a service department that literally has ZERO customer service and ZERO people skills. Absolutley worthless of a dealership. DO NOT TAKE YOUR VEHICLE THERE UNDER ANY CIRCUMSTANCES. They will not reach out to you, they will not fix the problem, they will not apologize and they just do not care. I don’t know how they even have jobs they are that bad and worthless. Henry Amancha should be fired immediately he is that bad.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are disappointed to hear that your recent service experience did not meet the level of communication and support our team aims to provide. Clear updates, timely follow-up, and professionalism throughout the repair process are important parts of customer care, and we take feedback regarding these areas seriously. Your comments regarding interactions with our staff and the handling of your vehicle visit have been noted for internal review. Please reach out to Jill Omann, our Customer Relations Manager, at 602-240-5608 or [email protected] so we can discuss your experience further.

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Very professional and not pushy Everyone was very attentive and extra helpful Thank you Jeff

Very professional and not pushy Everyone was very attentive and extra helpful Thank you Jeff

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are overjoyed to hear about your wonderful experience with our team. Your kind words about our professional approach and attentive service mean so much to us at Camelback Ford. We take pride in creating a comfortable environment where customers never feel pressured, and we're delighted that this came through during your visit. It's fantastic to know that our staff provided the extra assistance you needed and made your experience a positive one. We truly value customers like you who take the time to share their feedback.

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It was clean. Got in and out fast. Very good. Beat my expectations Of what I thought I was going to have to pay

It was clean. Got in and out fast. Very good. Beat my expectations Of what I thought I was going to have to pay

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your positive experience with us! We're thrilled that you found our facility clean and that we were able to get you in and out quickly. It's wonderful to hear that we exceeded your expectations, especially when it came to pricing. Your feedback means a lot to us at Camelback Ford, and we appreciate you taking the time to let others know about your visit. We look forward to serving you again in the future!

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Got in and got out. Didn't spend all day. 3 hours from start to finish

Got in and got out. Didn't spend all day. 3 hours from start to finish

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We greatly appreciate your feedback about the efficient service you experienced. It's wonderful to hear that your visit was quick and streamlined, with everything completed in just three hours. We understand how valuable your time is, and we're pleased that our team was able to provide you with prompt service without unnecessary delays. Your positive experience means a great deal to us at Camelback Ford, and we look forward to continuing to serve you efficiently in the future.

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Everything was smooth and good Alex Grant always does a good job. That's why I always go back to him

Everything was smooth and good Alex Grant always does a good job. That's why I always go back to him

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are absolutely thrilled to hear about your positive experience with our team. Your feedback about the smooth process and consistent quality of service means so much to us. It's wonderful to know that you continue to choose Camelback Ford for your automotive needs, and we truly appreciate your loyalty. We're committed to maintaining the high standards that keep valued customers like you coming back.

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Smooth and exciting We appreciated the transparency and friendliness and upbeat attitudes of the team that helped us. It was straightforward and smooth.

Smooth and exciting We appreciated the transparency and friendliness and upbeat attitudes of the team that helped us. It was straightforward and smooth.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We deeply cherish your wonderful feedback about your experience with our team. Your comments about the transparency and friendliness you encountered truly mean a lot to us. We're delighted that you found the process to be straightforward and that our team's positive energy made such a great impression. At Camelback Ford, we strive to create an enjoyable experience for every customer, and it sounds like we achieved that goal with you. We're grateful you took the time to share your positive experience and look forward to serving you again in the future.

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Treated great. Great service and a great deal Treated great. Respected my time and needs! Great service and a great deal

Treated great. Great service and a great deal Treated great. Respected my time and needs! Great service and a great deal

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are delighted to hear about your wonderful experience with us! It's fantastic to know that you received exceptional service and found great value. We truly appreciate that our team respected your time and addressed your specific needs effectively. Your positive feedback about the quality of service and the excellent deal you received means so much to us at Camelback Ford. Thank you for choosing us and for taking the time to share your experience!

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Excellent Service all around from both Brent and Brittany. Very informative and organized. Seamless process!

Excellent Service all around from both Brent and Brittany. Very informative and organized. Seamless process!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are pleased to hear about your outstanding experience with our team. Having knowledgeable staff who keep everything well-organized makes such a difference in creating a smooth and effortless experience for our customers. Your feedback about receiving thorough information and having everything handled seamlessly reflects exactly what we strive to deliver at Camelback Ford. We truly value customers like you who take the time to share their positive experiences.

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Pleasant staff. Smooth buying process. Sales representative was pleasant to work with. Service manager pleasant to work with.

Pleasant staff. Smooth buying process. Sales representative was pleasant to work with. Service manager pleasant to work with.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We deeply cherish your positive feedback about your experience with our team. It's wonderful to hear that you found our staff welcoming and that your vehicle purchase went smoothly from start to finish. We take great pride in ensuring our sales and service teams provide the kind of pleasant, professional experience you described. Your kind words about working with our representatives mean a great deal to us and reinforce our commitment to excellent customer service at Camelback Ford.

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The sales manager knew exactly how to make me comfortable with my purchase. The staff was polite, competent and did not pressure me!

The sales manager knew exactly how to make me comfortable with my purchase. The staff was polite, competent and did not pressure me!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are pleased to hear about your positive experience with our sales team. It's wonderful that our sales manager was able to create a comfortable environment for your vehicle purchase decision. We take pride in having staff members who demonstrate both politeness and competence while respecting our customers' preferences without applying unnecessary pressure. Your feedback reinforces our commitment to providing a welcoming and professional automotive buying experience at Camelback Ford.

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See all 2002 reviews