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Springfield Hyundai

(1,299 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–8:00pm 8:00am–3:00pm
Sunday Closed Closed
2018 consumer dealer award
View 4 awards
2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(1,299 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Springfield Hyundai from DealerRater.

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First, they listen to what I needed.

First, they listen to what I needed. At first I was thinking used car , happily I went negotiate a new car at a price and terms I could afford. What else can I say,besides I got the car I wanted.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great buying experience.

Great buying experience. Gene worked with us to completion of our purchase. Additionally has made himself available for any follow up concerns. Finance rep Danielle was great with no pressure on add ons.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Horrible.

Horrible. Unprofessional. I have been in line for service and heard employees loudly complaining about customers. I reported a rattle that occurred when on the highway and they told me they couldn’t hear it worsened and I finally got sick of dealing with them and got a different car from a different manufacturer. They frequently do not call when the car is finished being serviced. I tried another dealership in essington that was better, but just not as convenient. Avoid this place!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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I purchased a new Hyundai Tucson from Springfield Hyundai

I purchased a new Hyundai Tucson from Springfield Hyundai and the process was seamless. I would highly recommend Gene Saunders for your salesperson. He was so responsive and accommodating. Even set up my cell phone. Great service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Gene Saunders is an incredible professional!

Gene Saunders is an incredible professional! Highly recommend meeting with him for your auto needs. Very kind, responsive and great to work with!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

I have nothing but positive things to say about my

I have nothing but positive things to say about my experience with Gene at Springfield Hyundai. It was the exact opposite of every other interaction I’ve had at car dealerships in the past. Gene listened to what I wanted and the price I needed, and he made the whole experience quick & easy. Would highly recommend, particularly for women who don’t want to deal with mansplaining or pressure during the car buying experience. 10/10!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

So again i have to ask you to stop having robo calls sent

So again i have to ask you to stop having robo calls sent to me.the call says, press 2 if you want a call later,i don't press 2.A reply from what says the owner said it's confirmed i'm off the list.I talked to Alyssa 2 times asking her to take me off, she laughs.Since you can't be trusted to do the simple things how can you be trusted selling a car.Kindly get your useless employees to do their job

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

I wouldn’t refer anyone to Springfield Hyundai nor would

I wouldn’t refer anyone to Springfield Hyundai nor would I recommend anyone buy a Hyundai, they certainly do NOT stand behind their product. I can certainly see why they are one of the cheaper vehicles to buy because you get what you pay for. I recently had a problem with a seat and was totally floored that they didn’t stand behind their product and fix small tears in the uposlstry that should not have happened, this vehicle is a 2023 with only 20,000, there is no reason this happened except that the product is cheaply made. Again, extremely disappointed with Springfield Hyundai and Hyundai in general..should hav bought the Kia Sportage, that would be my recommendation to anyone!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for reaching out. I'm sorry to hear of your frustration and encourage you to contact me directly if you'd like to discuss these concerns in greater detail. Respectfully, Chris Bernicker - General Manager - 484-470-2100 ext 2201

The dealership was very helpful and informative and gave

The dealership was very helpful and informative and gave me a fair trade in value towards my new vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Vaughn, we're delighted to hear that you found our team at Springfield Hyundai helpful and informative. Enjoy your new vehicle!

Gene was great and very helpful throughout the whole

Gene was great and very helpful throughout the whole process. Thank you to all staff for the help

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It means so much to hear our team gave you such excellent care! Thank you! – Springfield Hyundai