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Springfield Hyundai

(1,242 reviews)
2018 consumer dealer award
View 4 awards
2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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Reviews

(1,242 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Springfield Hyundai from DealerRater.

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The follow up and service was top notch.

The follow up and service was top notch. I worked with Curtis Wilson and he went above and beyond to satisfy my car needs.

The follow up and service was top notch.

The follow up and service was top notch. I worked with Curtis Wilson and he went above and beyond to satisfy my car needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Chi Chi, we're delighted to hear that Curtis provided exceptional service and met your car needs at Springfield Hyundai. Thank you for sharing this wonderful feedback!

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Gene Saunders is the best!

Gene Saunders is the best! Fantastic customer service and made the process really smooth. He went above and beyond to help us as much as possible. Highly recommend!!

Gene Saunders is the best!

Gene Saunders is the best! Fantastic customer service and made the process really smooth. He went above and beyond to help us as much as possible. Highly recommend!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Jessica, we're delighted to hear that Gene provided fantastic service and made your experience smooth at Springfield Hyundai. Thanks for the high recommendation!

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Gene Saunders is great salesman he is very knowledgeable

Gene Saunders is great salesman he is very knowledgeable and made my car buying experience very easy.

Gene Saunders is great salesman he is very knowledgeable

Gene Saunders is great salesman he is very knowledgeable and made my car buying experience very easy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Jon, we're delighted to hear that Gene made your car buying experience smooth and easy at Springfield Hyundai. Thanks for the great feedback!

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The wait time for my service appointment was more than

The wait time for my service appointment was more than reasonable, and the newly-renovated waiting area is excellent. All in all, Springfield Hyundai is top-notch.

The wait time for my service appointment was more than

The wait time for my service appointment was more than reasonable, and the newly-renovated waiting area is excellent. All in all, Springfield Hyundai is top-notch.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Gray, we're delighted to hear you enjoyed the newly renovated waiting area and had a positive experience at Springfield Hyundai. Thanks for sharing your feedback! We'll see you next time. Safe travels!

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AJ, my service rep is top notch!

AJ, my service rep is top notch!! Took care of my car needs and called me in a timely manner!!

AJ, my service rep is top notch!

AJ, my service rep is top notch!! Took care of my car needs and called me in a timely manner!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Jack, We are glad AJ and the team made this a five-star experience for you! Thank you for choosing Springfield Hyundai!

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Service rates not listed by law ,Nancy is rude ,need new

Service rates not listed by law ,Nancy is rude ,need new management ,don’t recommend them for anything

Service rates not listed by law ,Nancy is rude ,need new

Service rates not listed by law ,Nancy is rude ,need new management ,don’t recommend them for anything

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review. I'm sorry to hear we haven't left you with a better impression and will make sure this feedback is taken into consideration as we work to continually improve the service we provide to our valued customers. If you'd like to share anything further, please feel free to contact me directly at your earliest convenience. Thanks again, Chris Bernicker - General Manager - 484-470-2100 ext 2201

Consumer response

I have received over 70 complaints to my post all not in favor of your staff ,you are losing business due to ward of mouth reference,Mr Bernicker ,you need more then address this problem ,What is your rate for labor is one. If you are charging over standard you will be losing more business ,based on 175.00 an hour I was charged over two hundred dollars that is not acceptable,

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The service center, Pete to be exact, has made my

The service center, Pete to be exact, has made my experience HORRIBLE!!! My car has been in the shop since APRIL and I have not been provided with any updates unless I call him. I've asked him to keep my husband & I updated and that fell on Def ears. I need to deal with ppl who actually care about customers and customer service. I am soooo disappointed 😞.

The service center, Pete to be exact, has made my

The service center, Pete to be exact, has made my experience HORRIBLE!!! My car has been in the shop since APRIL and I have not been provided with any updates unless I call him. I've asked him to keep my husband & I updated and that fell on Def ears. I need to deal with ppl who actually care about customers and customer service. I am soooo disappointed 😞.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
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A big shoutout to our salesman Gardner for getting us

A big shoutout to our salesman Gardner for getting us into our second Calligraphy Palisade. This year a 2024! We made the journey all the way from Camp Hill, PA. because his sales skills are top-notch. We'll definitely consider purchasing from him again in the future. Appreciate all his help in taking care of us. Thank you, Keith & Denise Sturnes Camp Hill, PA

A big shoutout to our salesman Gardner for getting us

A big shoutout to our salesman Gardner for getting us into our second Calligraphy Palisade. This year a 2024! We made the journey all the way from Camp Hill, PA. because his sales skills are top-notch. We'll definitely consider purchasing from him again in the future. Appreciate all his help in taking care of us. Thank you, Keith & Denise Sturnes Camp Hill, PA

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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The Service Center at Springfield Hyundai, PA, has left

The Service Center at Springfield Hyundai, PA, has left me with a negative experience due to its failure to complete the services I had paid for, its lack of transparency, and its refusal to take responsibility for its actions. This has led me to the decision to never purchase another Hyundai vehicle. My coolant reservoir was left empty after a flush that was discovered months later by another auto shop. I paid for a diagnostic after being told I needed a $1,265 replacement part. I found the tech never ran the device diagnostic. Later, the manager replied to the BBB that the tech looked at the vehicle, which was the diagnostic. Within 150 miles, my 2021 Elantra has reset itself; months later, my part is still properly working. A look-and-see diagnostic from Springfield Hyundai cost me $215.00, but Auto Zone would have performed my device diagnostic for FREE. No need since I purchased a pro device for $139.00, which is on sale now from Amazon for $99.00. Despite the severity of my issues, the General, Service, and Assistant Managers have disregarded my concerns. I have official complaints with the Hyundai Corporation and the Better Business Bureau. As a solution, I’ve asked for full transparency for all customers and accountability for their actions. Unsurprisingly, the Hyundai Corporation has sided with the dealership as my battle with the BBB dwindles. Three months and no resolution. Throughout my experience, I’ve been met with deception, lies, and deflection, with no solution. Good luck if you have a complaint. I had the opportunity to check out the Service Manager’s 1-star rating; maybe you should, too!

The Service Center at Springfield Hyundai, PA, has left

The Service Center at Springfield Hyundai, PA, has left me with a negative experience due to its failure to complete the services I had paid for, its lack of transparency, and its refusal to take responsibility for its actions. This has led me to the decision to never purchase another Hyundai vehicle. My coolant reservoir was left empty after a flush that was discovered months later by another auto shop. I paid for a diagnostic after being told I needed a $1,265 replacement part. I found the tech never ran the device diagnostic. Later, the manager replied to the BBB that the tech looked at the vehicle, which was the diagnostic. Within 150 miles, my 2021 Elantra has reset itself; months later, my part is still properly working. A look-and-see diagnostic from Springfield Hyundai cost me $215.00, but Auto Zone would have performed my device diagnostic for FREE. No need since I purchased a pro device for $139.00, which is on sale now from Amazon for $99.00. Despite the severity of my issues, the General, Service, and Assistant Managers have disregarded my concerns. I have official complaints with the Hyundai Corporation and the Better Business Bureau. As a solution, I’ve asked for full transparency for all customers and accountability for their actions. Unsurprisingly, the Hyundai Corporation has sided with the dealership as my battle with the BBB dwindles. Three months and no resolution. Throughout my experience, I’ve been met with deception, lies, and deflection, with no solution. Good luck if you have a complaint. I had the opportunity to check out the Service Manager’s 1-star rating; maybe you should, too!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
1 person out of 1 found this review helpful.
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We could not be happier with our experience at

We could not be happier with our experience at Springfield Hyundai! Gene was great and was so helpful and friendly. He made leasing our new car an easy process. Thank you Gene and Springfield Hyundai!:)

We could not be happier with our experience at

We could not be happier with our experience at Springfield Hyundai! Gene was great and was so helpful and friendly. He made leasing our new car an easy process. Thank you Gene and Springfield Hyundai!:)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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