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Springfield Hyundai

(1,379 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–8:00pm 8:00am–3:00pm
Sunday Closed Closed
2018 consumer dealer award
View 4 awards
2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Inventory

See all 7 vehicles from this dealership.

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Reviews

(1,379 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Springfield Hyundai from DealerRater.

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Horrible horrible if you buy a used car from here have someone other than them do inspection on ur car we purchased a 2024 Hyundai Elantra and was having problems with the car within the first two weeks of having the car.. When we complained about them not doing a good job inspecting issues on the car they were not willing to compromise! We will NEVER! by another Hyundai from this Dealer, or any other Hyundai they put a bad taste in our mouth..

Horrible horrible if you buy a used car from here have someone other than them do inspection on ur car we purchased a 2024 Hyundai Elantra and was having problems with the car within the first two weeks of having the car.. When we complained about them not doing a good job inspecting issues on the car they were not willing to compromise! We will NEVER! by another Hyundai from this Dealer, or any other Hyundai they put a bad taste in our mouth..

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Cely was wonderful to work with. She was Very personable and professional with great product knowledge. Excellent customer service!! She set up my profile and showed me how to use the features. Thank you Cely!

Cely was wonderful to work with. She was Very personable and professional with great product knowledge. Excellent customer service!! She set up my profile and showed me how to use the features. Thank you Cely!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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It was a great experience, Gene was very friendly and knowledgeable. I’m very happy with everything.

It was a great experience, Gene was very friendly and knowledgeable. I’m very happy with everything.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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My salesperson was very friendly and knowledgeable. When she wasn’t sure of how the child lock system worked, she asked for help.Everyone else I dealt was very friendly and pleasant.

My salesperson was very friendly and knowledgeable. When she wasn’t sure of how the child lock system worked, she asked for help.Everyone else I dealt was very friendly and pleasant.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Based on a lot of research we struggled to get to what we felt was the fair selling price, but it wasn't bad and understand you are in business to make money. On the other hand, the trade in deal was a disaster. In fact our credit union lender provided fair trade in values and suggested that we refuse the offer and sell elsewhere. Unfortunately at that point we had already signed over the title. We asked for more prior, but the sales rep said you couldn't because you already discounted the car, but we all know the car selling price and trade in are 2 different negotiations. Based on JD Powers numbers from the credit union fair trade in value was around $7000 and we got $2750. In hindsight very disappointing and will impact future care purchases.

Based on a lot of research we struggled to get to what we felt was the fair selling price, but it wasn't bad and understand you are in business to make money. On the other hand, the trade in deal was a disaster. In fact our credit union lender provided fair trade in values and suggested that we refuse the offer and sell elsewhere. Unfortunately at that point we had already signed over the title. We asked for more prior, but the sales rep said you couldn't because you already discounted the car, but we all know the car selling price and trade in are 2 different negotiations. Based on JD Powers numbers from the credit union fair trade in value was around $7000 and we got $2750. In hindsight very disappointing and will impact future care purchases.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Gene was a gem! He was easy to work with, communicative, and not pushy! We’d definitely recommend others to go purchase from him.

Gene was a gem! He was easy to work with, communicative, and not pushy! We’d definitely recommend others to go purchase from him.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Very knowledgeable about vehicles, showed my all the different selections, no hard sell - overall a very good experience.

Very knowledgeable about vehicles, showed my all the different selections, no hard sell - overall a very good experience.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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My car was a lemon.Conversation could have been better. It was a 2023 Elantra. I shouldn't have problems. No explanations were given I was disappointed. I'm a longtime loyal customer.

My car was a lemon.Conversation could have been better. It was a 2023 Elantra. I shouldn't have problems. No explanations were given I was disappointed. I'm a longtime loyal customer.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
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Good customer service..helpful. friendly.He. did a very. Good job explaining different things about the car.Good job Hasan.

Good customer service..helpful. friendly.He. did a very. Good job explaining different things about the car.Good job Hasan.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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I love Springfield Hyundai this is my second car I bought from them. Great place

I love Springfield Hyundai this is my second car I bought from them. Great place

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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