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Springfield Hyundai

(1,415 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–3:00pm
Sunday Closed Closed
2018 consumer dealer award
View 4 awards
2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Inventory

See all 19 vehicles from this dealership.

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Reviews

(1,415 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Springfield Hyundai from DealerRater.

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Seamless transaction, excellent salesman with zero pressure or sales tactics. Just a great car at the right price. I'd recommend them to everyone!

Seamless transaction, excellent salesman with zero pressure or sales tactics. Just a great car at the right price. I'd recommend them to everyone!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Friendly dealership, they worked with us to get a vehicle that fit our budget! Would definitely recommend this dealership!

Friendly dealership, they worked with us to get a vehicle that fit our budget! Would definitely recommend this dealership!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Be careful at Springfield Hyundai this guy would rob you for everything you have for repairs your vehicle does not even need the service but will lie and tell you that you do and charge you three times the amount he took advantage of my Mother I advise you to stay far away from this dealership or prepare to give up everything you have, that man should be in jail.

Be careful at Springfield Hyundai this guy would rob you for everything you have for repairs your vehicle does not even need the service but will lie and tell you that you do and charge you three times the amount he took advantage of my Mother I advise you to stay far away from this dealership or prepare to give up everything you have, that man should be in jail.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Hasan was great! Would use this dealership again. I love my new Hyundai Elantra SE.

Hasan was great! Would use this dealership again. I love my new Hyundai Elantra SE.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Exceptional service and smooth process—Springfield Dealership exceeded all my expectations from start to finish!

Exceptional service and smooth process—Springfield Dealership exceeded all my expectations from start to finish!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Very steamlined experience gene was very helpful and knowledgeable I will be back again for my next lease

Very steamlined experience gene was very helpful and knowledgeable I will be back again for my next lease

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Gene, was friendly, professional, and made my experience easy and enjoyable.I highly recommend him!

Gene, was friendly, professional, and made my experience easy and enjoyable.I highly recommend him!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Hasan was great, very informative and helpful. Overall very good experience and would defintely recommend!

Hasan was great, very informative and helpful. Overall very good experience and would defintely recommend!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Quickest, simplest and most polite and non-pressuring experience I have ever had at a car dealership. You also know it’s genuine when even after the sale is done the salesman, (Hasan) continues to take the time to ensure you know how to take advantage of and use every feature your new vehicle has installed.

Quickest, simplest and most polite and non-pressuring experience I have ever had at a car dealership. You also know it’s genuine when even after the sale is done the salesman, (Hasan) continues to take the time to ensure you know how to take advantage of and use every feature your new vehicle has installed.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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This has been one of the worst customer service experiences I've ever had. My vehicle has been at this shop for over a week, and the lack of communication has been completely unacceptable. I have had to repeatedly call just to get updates, and even then I was given inconsistent and inaccurate information about the status of my vehicle. Instead of being honest and transparent, I received conflicting answers that only added to my frustration. If there were delays, I would have appreciated clear communication rather than being told incorrect information. Customers deserve accurate updates and honesty, especially when their vehicle is in your care. I understand that repairs can take time, but there is no excuse for poor communication and misinformation. Based on my experience, I cannot recommend this business. I hope they improve their customer service and communication so future customers are treated with the professionalism and respect they deserve.

This has been one of the worst customer service experiences I've ever had. My vehicle has been at this shop for over a week, and the lack of communication has been completely unacceptable. I have had to repeatedly call just to get updates, and even then I was given inconsistent and inaccurate information about the status of my vehicle. Instead of being honest and transparent, I received conflicting answers that only added to my frustration. If there were delays, I would have appreciated clear communication rather than being told incorrect information. Customers deserve accurate updates and honesty, especially when their vehicle is in your care. I understand that repairs can take time, but there is no excuse for poor communication and misinformation. Based on my experience, I cannot recommend this business. I hope they improve their customer service and communication so future customers are treated with the professionalism and respect they deserve.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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