AutoNation Toyota Irvine

Buying process was good, except for the lengthy ordeal with the finance man and his boss. I only got them to stop pitching the extra service contracts by saying ?Stop talking or no check.?

Orion and Andres both helped me get into a vehicle and everything went smooth, I would definitely recommend it

Courteous, friendly and very accommodating. Always trust their advice and everything is straightforward and clear.

Worst car buying experience Managers associated with Auto Nation inside the dealership very rude. No integrity. When they promised a specific tire with the purchase when realized (prior to leaving with new vehicle) they were HT not the AT tires as promised and was also confirmed with a followup phonecall, I was told "sorry can't fix that you don't like it we can sell this truck to another customer". I walked across the lot to the service center spoke with manager there and they provided the solution. I just purchased a 38k 4Runner....that's not how you treat a customer. Wiper blades were marked as good on 160 point inspection. Got home the rubber was off the passenger blade. Had to call to inform and waiting for a solution. 2 days 6 hours each in this dealership to make a purchase. It needed minor body work a quick touch up paint I was texted and called multiple times early in a.m. day was going to pick it up, when gave them an arrival time because had to Uber an hour to get there , when I arrived was told sorry you can't test drive it yet we forgot at midnight night before we didn't get the paint fixed so sat 2 hrs before even seeing it, 4 hrs more to close the deal because they don't provide all the information needed then let you sit 30 min in between anyone talking with you. I had knowledge of the vehicle and car buying process if I didn't ask the questions I would have been paying a lot more than I already was for the vehicle. They also ran my credit without my approval I agreed to allowing Toyota to but not the 2 others they ran. I had a pre-approved loan when walked in and an excellent credit score. My score dropped 40 points by walking in their doors which then affected me from getting a lower approved loan at my credit union. They knew it and apologized but that doesn't fix my score. I asked them to call the credit companies and undo the damage they said they couldn't. Toyota dealerships are and always have been great this specific one associated with Auto Nation absolutely horrible experience.

Took my car in for 90,000 mile service. Was met by Eddie in service, found him to be the kindest most honest and informed service representative. He has had a huge impact on my plan to buy another Toyota next year rather than a Honda. He was so understanding about our family needs budget and the service my car needed and told me what service could wait until my next car check up. Thank you so much Eddie, you are an excellent example of how car dealers and service personnel should interact with the public if they want us to return to Toyota and trust that Toyota really cares about its customers.

George Reyes made the whole process fast and easy. He worked with me to find a price that made us all happy. I would recommend automation to anyone.

Joel was hreat and easy yo work with thank hou it was my first service

I had one of the best experiences with Taha Hadla , I traded my 2008 tundra for a 2024 tacoma. Made me feel welcome , thank you Taha

Sold my Hyundai SUV today and Abdullah made the whole selling process very smooth and pleasant. Five stars.

Tom was a fantastic salesman. He made sure that I was aware of all of the issues with the car that he knew of so that there wouldn't be any surprises. It was refreshing to have a used car salesman that is so honest and up front about pointing out possible issues with the sale. Unfortunately the service department wasn't as honest. The vehicle was obviously having an engine issue and they'd reset the vehicle so that the check engine light wouldn't be on during the test drive. I took it to a mechanic after the test drive and the check engine light came back on. They'd shined up the eleven-year-old tires on the vehicle which shouldn't have been on there for the test drive, let alone for a sale.