Reviews
Rating is for car sales person, Mark C.
Rating is for car sales person, Mark C. I never had a salesman that cater well to customer. His advice was genuine, not flakey like most salesman. I know because I bought or helped others buy so many cars before. 5 stars for Mark.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent customer service Faisal is very helpful and
Excellent customer service Faisal is very helpful and very professional he help me a lot
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Khalid, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Although the coupon for a buy one get one free oil change
Although the coupon for a buy one get one free oil change was a great deal, when we took the car over for an appointment it took over 3 hours of waiting in the waiting room to get it done. Not sure why it took so long since we were on the schedule
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hi Tomo, thank you for taking the time to share your feedback with us. We would like the opportunity to address your concerns. Please reach out to us directly at (949) 287-8766 when you have a chance. Thank you, and we look forward to hearing from you.
My service advisor Manny is always honest, friendly and
My service advisor Manny is always honest, friendly and personable. I know I'm being treated fairly. I will always ask to see him when i make an appointment. I do feel tho that the working environment where he sits ( and customers sit ) outside should be air conditioned as it it very hot !
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Thank you for participating in the Costco program.
Thank you for participating in the Costco program. I really appreciate it. The sales process was fast. The financing took way too long since we were paying cash.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Great experience!
Great new car purchasing experience. Everyone very helpful and very nice. Explained each step in the process. Thank you Dean Sturman.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Rana, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Andy @ AutoNation Toyota Irvine Ca
Andy was great?very helpful from start to finish. The vehicle was in great shape for 175000 miles. The dealership inspection was very thorough and made necessary repairs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
AutoNation Toyota Service Car Review
Great experience! Awesome people & great technicians. They were very attentive, professional and took care of my needs in a timely manner.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Very efficient, & quick check in process, service &
Very efficient, & quick check in process, service & waiting areas clean & comfortable. Service advisor Eric Rodriguez was friendly, knowledgeable & professional. He took the time to explain the servicing details & issues I was concerned about. Car was ready when promised, washed & dried. I was notified with a text message including an attached video of my car with comments by the technician - nice touch! Checkout process was quick & easy. I will definitely return to this dealership for future servicing.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, it means so much to us that you chose our dealership. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
It’s just, it’s not too organized, staff don’t do their
It’s just, it’s not too organized, staff don’t do their best to help out. Refreshments don’t have variety.
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- Quality of repair —
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we are disappointed by your experience at AutoNation Toyota Irvine. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (949) 287-8766. We hope to hear from you.