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IAD Auto

(546 reviews)
Visit IAD Auto
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 7:00pm
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Sales Service
Monday 9:00am–8:00pm 8:00am–7:00pm
Tuesday 9:00am–8:00pm 8:00am–7:00pm
Wednesday 9:00am–8:00pm 8:00am–7:00pm
Thursday 9:00am–8:00pm 8:00am–7:00pm
Friday 9:00am–8:00pm 8:00am–7:00pm
Saturday 9:00am–6:30pm 8:00am–3:00pm
Sunday 12:00pm–5:00pm Closed

Reviews

(546 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of IAD Auto from DealerRater.

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Great customer service

Came in for a charger and the customer service was great. The only gripe i had was the exact car i wanted was sold. The exact charger i was eyeing was sold, same year and about mileage but cheaper according to the website. Was told it was being held by clerk, came in to purchase and was told it was sold and im stuck with the more expensive one if i want to buy. Other than that, great customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

K.C was amazing to work with !!

Such an great experience, we came in not knowing if we can even get approved , K.C made the buying experience pleasurable , random conversations to take our mind off the nervousness of not driving away, he ensured us that we will drive away and we did , BYE BYE metro we are now driving , I.A.D is the place to go go check out K.C he will make the experience stress free !!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent service

Lonnie Rush was amazing! Came in just looking and drove off in a vehicle. Came in with my bossy wife and impatient daughter and he even appeased them. He was very knowledgeable about the vehicles and made me feel like I made the right choice. Glad I came here best decision! Wouldn't go anywhere else to buy a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Getting a car from Lonnie

Lonnie is a great salesperson. He was very patient and very understanding because I am a indecisive person. I am still deciding which car to purchase but I highly recommend Lonnie if you need to get a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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j moran best salesman

jonathan moran is super professional and an outstanding people person

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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GREAT CUSTOMER SERVICE

Excellent and fast customer service. Came in for the car I want, walked out with a good payment and interest.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Best Exerience Ever

Let me make no bones about it ... I HATE GOING TO A DEALERSHIP! I dread dealerships because most I've been to like to talk down to you. However, I went to the Beltsville location and after several hours drove away with the vehicle I went in to buy. With that being said ... I have never experienced such amazing personalities ... especially Mr. Chang! The staff in Belstville were such a pleasure to deal with. We carried on several conversations about several different subjects. They truely made us feel like family!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Diana W.

My experience with IAD Auto, was such a great experience! I was able to leave with the car I wanted. The customer service was was excellent! Everyone was very friendly. I was out and riding in less than 3 1/2 hours I was impressed. I Would definitely recommend purchasing a car from IAD.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Aaron

I came into the dealer to get my car serviced and my car costed too much to repair Chang introduced me to Shawn Anwar and got me into a new vehicle with a low monthly payment. They helped me a lot and helped me get a reliable car with low miles. I recommend IAD to anyone whose looking for a used car, they helped me!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Francisco A.

I came in to buy a truck and I met with Shawn Anwar he helped me get a nice Nissan Frontier. Process was smooth and I recommend to anyone who wants to buy used car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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