Reviews
Great customer service
Came in for a charger and the customer service was great. The only gripe i had was the exact car i wanted was sold. The exact charger i was eyeing was sold, same year and about mileage but cheaper according to the website. Was told it was being held by clerk, came in to purchase and was told it was sold and im stuck with the more expensive one if i want to buy. Other than that, great customer service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
K.C was amazing to work with !!
Such an great experience, we came in not knowing if we can even get approved , K.C made the buying experience pleasurable , random conversations to take our mind off the nervousness of not driving away, he ensured us that we will drive away and we did , BYE BYE metro we are now driving , I.A.D is the place to go go check out K.C he will make the experience stress free !!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent service
Lonnie Rush was amazing! Came in just looking and drove off in a vehicle. Came in with my bossy wife and impatient daughter and he even appeased them. He was very knowledgeable about the vehicles and made me feel like I made the right choice. Glad I came here best decision! Wouldn't go anywhere else to buy a car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Getting a car from Lonnie
Lonnie is a great salesperson. He was very patient and very understanding because I am a indecisive person. I am still deciding which car to purchase but I highly recommend Lonnie if you need to get a car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
j moran best salesman
jonathan moran is super professional and an outstanding people person
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
GREAT CUSTOMER SERVICE
Excellent and fast customer service. Came in for the car I want, walked out with a good payment and interest.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Best Exerience Ever
Let me make no bones about it ... I HATE GOING TO A DEALERSHIP! I dread dealerships because most I've been to like to talk down to you. However, I went to the Beltsville location and after several hours drove away with the vehicle I went in to buy. With that being said ... I have never experienced such amazing personalities ... especially Mr. Chang! The staff in Belstville were such a pleasure to deal with. We carried on several conversations about several different subjects. They truely made us feel like family!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Diana W.
My experience with IAD Auto, was such a great experience! I was able to leave with the car I wanted. The customer service was was excellent! Everyone was very friendly. I was out and riding in less than 3 1/2 hours I was impressed. I Would definitely recommend purchasing a car from IAD.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Aaron
I came into the dealer to get my car serviced and my car costed too much to repair Chang introduced me to Shawn Anwar and got me into a new vehicle with a low monthly payment. They helped me a lot and helped me get a reliable car with low miles. I recommend IAD to anyone whose looking for a used car, they helped me!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Francisco A.
I came in to buy a truck and I met with Shawn Anwar he helped me get a nice Nissan Frontier. Process was smooth and I recommend to anyone who wants to buy used car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
