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Gordie Boucher Ford of Menomonee Falls

(1,914 reviews)
Visit Gordie Boucher Ford of Menomonee Falls
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 5:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–5:30pm
Tuesday 9:00am–8:00pm 7:00am–5:30pm
Wednesday 9:00am–8:00pm 7:00am–5:30pm
Thursday 9:00am–8:00pm 7:00am–5:30pm
Friday 9:00am–8:00pm 7:00am–5:30pm
Saturday 9:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
2023 consumer dealer award
View 2 awards
2023 consumer dealer award 2022 consumer dealer award
New (866) 414-7936 (866) 414-7936
Used (888) 846-2906 (888) 846-2906
Service (262) 293-4599 (262) 293-4599

Reviews

(1,914 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gordie Boucher Ford of Menomonee Falls from DealerRater.

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Ford Expedition

Had the vehicle style and type I was looking for. Sales staff are very helpful and considerate. I'm a buyer not a "tire kicker" and the people at the dealership know that. There is no time wasted on price dickering. I told them what I wanted in a vehicle, they had one, and we made a deal within about an hour of my time at the dealership. DONE!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Service review

The staff was courteous and professional. Waiting area was small

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Oil change

In for an oil change and tire rotation. They were fast and efficient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Boucher provided great service

While my car was in for repairs requiring an over night stay the service consultant keep me up to date on the progress,arranged for me to be picked up at my home (very prompt too),checked to make sure I was clear on work that was performed. Car was washed when returned to me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Fast Friendly Service

I have always taken my 2011 Ford Focus to Gordie Boucher for service since I bought it there new in March of 2011. They know my car and they know me. They are always fast and efficient and are sure to explain to me any problems or recommendations they have with my car. I also buy my tires there because they have a great selection at reasonable prices.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Good Value, Nice People

This was rather complicated as I had traded in a recent purchase from Boucher because the vehicle was too high. It took 3 weeks to get the title for the Ford Escape once I selected it.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Monica, thank you for your positive review of Gordie Boucher Ford of Menomonee Falls! We're glad we could help you out, and we hope to be of assistance to you in the future. Have a great day!

Service

Customer service is outstanding. We have always had a good experience and recommend to our friends.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Mary, thank you for taking the time to comment on our staff's outstanding customer service! We're glad we could help you out, and we hope to see you here again down the road. Have a great day!

Just went in for the "Works" service.

The "Works" provides a mini inspection of all critical points under the hood. This was the first time my 2010 Sport Trac was serviced by this Ford dealership. The service techs did a good job checking for issues. They found that the fuel filter needed to be replaced. I've had another vehicle serviced here with full sanctification.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Great Service

great experience!! The team at Boucher Ford is outstanding.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Dave, thank you for taking the time to share your great experience! We're glad you enjoyed your visit with us, and we hope to be of service to you again. Take care!

2015 F150

All service was completed on time. Customer shuttle to home and pick up once repairs were completed was very much appreciated.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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