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Boucher Volkswagen Marketplace of Franklin

(1,381 reviews)
Visit Boucher Volkswagen Marketplace of Franklin
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 1:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–1:00pm
Sunday Closed Closed
2024 state dealer award
View 7 awards
2024 state dealer award 2023 state dealer award 2021 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award
New (866) 301-0104 (866) 301-0104
Used (866) 571-8206 (866) 571-8206
Service (414) 255-0284 (414) 255-0284

Reviews

(1,381 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Boucher Volkswagen Marketplace of Franklin from DealerRater.

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Well informed and took the time to explain everything

Well informed and took the time to explain everything that I needed to know. Happy with my purchase.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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  • Shopped for a new car
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Dealer response

Hi J. Gonzalez, we really appreciate your positive review! We hope we can be of assistance again, and truly thank you for your time and business. Have a beautiful day!

I went in knowing what I wanted to spend and Troy and

I went in knowing what I wanted to spend and Troy and Mike made the numbers work so we closed the deal.

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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope we can be of assistance again, and truly thank you for your time and business. Have a beautiful day!

They treated us good until after the sale.

They treated us good until after the sale. We left John a voicemail with Noel phone call back we have questions on the vehicle that we purchased.

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  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi there, we regret to hear that you are displeased with your recent experience with us. We strive to make sure you have a 5-star experience. Please reach out to our general manager, Sean Christofferson, at 414-525-1100 so that we can make this right.

Best VW dealership!

Best VW dealership! Recently bought our 3rd car from them. Luis V. Is our go to sales professional. Truly the most knowledgeable and very personable. Service is amazing as well. A very fair and top notch place to find your perfect vehicle! From Susan B.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Susan, thanks for highlighting some of our staff who helped make this such a great experience! We can't wait to see you again, have a great day.

Easy to work with, helpful Both were easy to work with,

Easy to work with, helpful Both were easy to work with, helpful, knew what they were talking about, and I didn't feel like anyone was trying to upsell me. Even when it came down to financing all the options were explained in great detail.

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi there, we appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

My experience at Boucher VW was great since the

My experience at Boucher VW was great since the beginning. Michael was very helpful since I arrive, explaining all the purchase and lease options including the foreign professional program. He accompanied me and my partner during the test drive, answered all my questions and called me with the updates during the process.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hi Maria, we're so glad you enjoyed working with Michael! We will be sure to share your kind words with him! We do hope we can be of assistance in the future. Take care!

Super helpful, friendly, and quality fast work.

Super helpful, friendly, and quality fast work. I Had a blow out in my back left tire came in with no appointment. David Eichstaedt was able to squeeze me in and help me out in my time of need. Can't thank him enough.

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  • Overall experience 5.0
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Dealer response

Hi there, it is great to hear everything was done quickly and to your satisfaction! Please don't hesitate to reach out to us if there's anything more we can do!

Very efficient, informative, and helpful!

Very efficient, informative, and helpful! The dealership was ready to help me right when I arrived. They were efficient and got my oil change done fast, and I appreciate the video inspection of my car!

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  • Overall experience 5.0
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Dealer response

Hi there, thank you for your kind words and this wonderful review! We sincerely value your business and look forward to your next visit!

Emmanuel was very attentive and responsive to our service

Emmanuel was very attentive and responsive to our service needs. He was very polite and accommodating.

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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Evan, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if we can ever help you in the future.

The area I sat in was clean and has plenty of

The area I sat in was clean and has plenty of refreshments and snacks! I appreciate having options while there.

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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

Hi there, thank you for your kind review; we are happy to pass along your comments to the team! We look forward to your next visit! Take care!